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Bill Enquiry
Contract Account Number
How to get your Contract Account Number
move In to a new premise Option
Move In to a new home
You can apply and pay security deposit for activating the Electricity and Water connection for your new premise here.
move out from an existing premise
Move out of my current home 
You can request a final bill if you are moving out of your home. You will be informed by email and SMS once the final bill is ready. This service is available online.
Customer Guide Apply
Customer Guide New User Login
view and pay my DEWA Bill online
View and pay my bill online
You can view and pay your bills online through credit or debit cards as well as by direct-debit facility at partner banks. You will need to register online to use this service.
change my contact details
Change my contact details
Update your contact details to ensure your bill and other information is received. Please ensure that your P. O. Box, mobile number and email is always up to date.
Video Tutorials New User Login
Customer Guide New User Login
know different methods of paying DEWA bills
Know all methods of payment
You can pay your DEWA bills through various payment channels such as DEWA website, Mobile phones, ETISALAT public payment machines, DEWA Customer Service Centers, ENOC/EPPCO Petrol Stations, Emirates Post Offices, Direct Debit at Partner Banks and ATM Machines.

get some conservation tips
Reduce my bill and save the environment
You can save electricity, water and your money by following our energy-saving conservation tips. These tips are very useful and informative for young children and adults to understand the value of our natural resources and participate actively in conserving them. Tips ranging from general for basic appliances to specialized tips for factories and hotel industries are available.
Methods of Payment  
Conservation Tips  
          More customer services...
Latest DEWA News DEWA urges customers to examine water connections to avoid excessive costs caused by internal leaks  Thu, 29 Jan 2015
Dubai Electricity and Water Authority (DEWA) asks customers to make sure that there are no leaks in their internal water systems to avoid waste and prevent excessive costs. DEWA is ..
Latest DEWA News Dubai Supreme Council of Energy signs MoU with UNIDO to develop renewable energy and energy efficiency in GCC  Wed, 28 Jan 2015
The Dubai Supreme Council of Energy has signed a three-year renewable Memorandum of Understanding (MoU) with the United Nations Industrial Development Organisation (UNIDO) to promote collaboration in renewable energy, energy ..
Latest DEWA News DEWA launches App Master competition  Wed, 28 Jan 2015
Dubai Electricity and Water Authority (DEWA) has launched the App Master competition for university students to develop a smart entertaining application for seven-year-olds and older. DEWA aims to use the ..
Latest DEWA News DEWA to organise seminars during WETEX on latest developments in energy, water, environment, and sustainable development  Tue, 27 Jan 2015
Dubai Electricity and Water Authority (DEWA) will organise a number of seminars during the Water, Energy, Technology, and Environment Exhibition (WETEX 2015). The event is organised under the directives of ..
Latest DEWA News DEWA launches Strategy Pioneers Group   Mon, 26 Jan 2015
Dubai Electricity and Water Authority (DEWA) officially launched the Strategy Pioneers Group in the presence of the Group’s founding partners, at a meeting held at Park Hyatt Dubai. The meeting ..
Latest DEWA News Vice Chairman of Supreme Council of Energy in Dubai heads a high-level delegation to Vienna  Mon, 26 Jan 2015
HE Saeed Mohammed Al Tayer, Vice Chairman of the Supreme Council of Energy in Dubai, and MD & CEO of Dubai Electricity and Water Authority (DEWA) is heading a high-level ..

I want to know about DEWA Vision, Mission and Strategy
I want to know more about DEWA's Vision, Mission and Strategy
DEWA is one of the leading utilities in the world. DEWA's strategic direction comprises of its vision, mission, motto and values, which define its strategic direction. DEWA's values pervade all aspects of its strategic direction, including the vision, mission and the four perspectives of the Balanced Scorecard.
I want to know about DEWA History
I want to know about DEWA's story so far
DEWA's history is full of facts and figures that reflect its image as an efficient organization.
I want to view DEWA's organization Chart
I want to view DEWA's organization chart
DEWA's organization chart provides information about the organizational structure from the MD&CEO to the departmental level. DEWA is a strategy-focused organization and its leaders are committed to mobilize change.
I want to know about Electricity and Water Statistics
I want to know about Electricity and Water Statistics
Electricity and Water statistics portray year-by-year graphical information about electricity and desalination plants' installed capacity, substations, transmission and distribution lines, cables, water pipe lines and both electricity and water consumption.
I want to know about DEWA partnership
I want to know about DEWA's partnership ties
Partnerships are one of the main pillars of DEWA's success. Partnerships are strategic, service-oriented and task-oriented. More details are available in the partnership section of DEWA's website.
I want to apply for a DEWA scholarship 
UAE Nationals can apply for DEWA scholarships. This offer is for academic programs like Bachelor of Engineering in mechanical and electrical engineering offered by various private and government universities and colleges.
SMART Initiatives


Online Bill Payment

Pay your DEWA Bills online without credit card service charge.


You can save the electricity, water and your money; try to follow the conservation tips.

Contact Center
Now, you can reach us from anywhere at anytime on
+971-4-601 9999
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usefull Links DEWA Mobile World Best Consumer Award Green Bill Al Masdar
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Last Modified: 21/1/2015