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Dubai Electricity and Water Authority is committed
to meet the customer satisfaction and promote Dubai
as the preferred choice of business and industry. We
therefore realize our obligation to protect the privacy
rights of all our customers, who are visiting our web
site.
DEWA Security & Privacy policy addresses the DEWA’s
practices related to information collection & usage
of your personal information.
Information Collection & Usage
DEWA does not collect any personal information about
you, when you visit DEWA web site, unless otherwise
specified or you choose to provide this information
to us. However, we collect and store the following type
of information automatically:
- The IP address, from which you accessed the Internet
- The date and time you access our website
- The pages you visited (recorded by the text and
graphics files that compose the page)
We use this information solely for statistical and
monitoring purposes. This help us identify which service
are most / less interesting to our visitors, as well
identifying web site performance.
We may use third party tools or software for conducting
statistical analysis; however please note that only
certain pieces of aggregated, non-personal information,
such as the number of users who accessed our website,
or pages most visited etc are collected. Such information
does not identify you individually. We will keep all
collected information confidential except where disclosure
is enforced or required by law, or as part of requirement
to protect the rights or properties of DEWA.
Security of Transactions
Please be assured that this site has security measures
in place to protect the information you provide us.
We use encryption methods to protect all information,
which is deemed to be sensitive, or any other data that
should remain secure to meet DEWA’s, federal or local
legal requirements.
Links to third – party web-sites
DEWA web site may provide links to other web sites.
However we are not responsible for the following:
- Accuracy of the contents of these sites
- Their mechanisms for information collection &
usage
If you connect to any other site through DEWA’s web
site (www.dewa.gov.ae), you need to read their Security
& Privacy Policy to determine their practices related
to information collection & usage.
LIABILITY RESTRICTIONS
DEWA is not responsible for any technical, hardware
or software failures of any kind; lost or unavailable
network connections; incomplete, garbled or delayed
transmissions. It assumes no liability for any direct,
indirect, incidental, punitive, consequential or psychological
damages as a result of visiting or using its Web site
or loss of services, income or welfare resulting from
any virus that may infect computer equipment used to
access its sites. Under no circumstances will DEWA be
liable for any damages or injury that result from the
use of the materials on this site and the user shall
indemnify DEWA from & against all liabilities resulting
from the user's failure to observe these terms and conditions.
Security & Privacy Policy Changes
DEWA reserves the right to change this Security &
Privacy Policy at any time. The latest version of the
Security & Privacy Policy will be always published
to DEWA web site.
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