Security & Privacy Policy

Dubai Electricity and Water Authority is committed to meet the customer satisfaction and promote Dubai as the preferred choice of business and industry. We therefore realize our obligation to protect the privacy rights of all our customers, who are visiting our web site.

DEWA Security & Privacy policy addresses the DEWA’s practices related to information collection & usage of your personal information.

Information Collection & Usage

DEWA does not collect any personal information about you, when you visit DEWA web site, unless otherwise specified or you choose to provide this information to us. However, we collect and store the following type of information automatically:

The IP address, from which you accessed the Internet
The date and time you access our website
The pages you visited (recorded by the text and graphics files that compose the page)

We use this information solely for statistical and monitoring purposes. This help us identify which service are most / less interesting to our visitors, as well identifying web site performance.

We may use third party tools or software for conducting statistical analysis; however please note that only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website, or pages most visited etc are collected. Such information does not identify you individually. We will keep all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

Security of Transactions

Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal or local legal requirements.

Links to third – party web-sites

DEWA web site may provide links to other web sites. However we are not responsible for the following:

Accuracy of the contents of these sites
Their mechanisms for information collection & usage

If you connect to any other site through DEWA’s web site (www.dewa.gov.ae), you need to read their Security & Privacy Policy to determine their practices related to information collection & usage.

LIABILITY RESTRICTIONS

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Web site or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from & against all liabilities resulting from the user's failure to observe these terms and conditions.

Security & Privacy Policy Changes

DEWA reserves the right to change this Security & Privacy Policy at any time. The latest version of the Security & Privacy Policy will be always published to DEWA web site.