Dear Customers / Visitors,

Welcome and thank you for visiting our WEB site on facilities and services.

This site reflects DEWA's ongoing efforts to communicate effectively with its customers and to provide e-government services and up-to-date information about DEWA for on-line users. As clearly stated in our mission statement we strive to provide the best possible customer services with reliable, clean and safe electricity and water.

DEWA delivers electricity to about 495,650 customers and water to almost 430,570 customers across the Emirate of Dubai.

DEWA's contribution to the economic development of Dubai has been an important factor in the Emirate's rapid rise in the world 's commercial and industrial scene. As the Emirate continues its vibrant progress in all spheres, DEWA meets the growing demand for water and electricity, by advanced planning, preparing the necessary groundwork and execution of its projects at the highest quality, safety and environmental standards.

Modernizing is a top priority for us and our programs for the e-Government makes a clear commitment to make the Authority more open and accessible to the public. Our services will be built around the needs and expectations of citizens, residents and businesses. They will be easy to use and conveniently available and accessible.

DEWA is among the first local authorities to become completely e-Enabled and we are committed to ensuring that the Authority becomes a world leader in the new Electronic Age.

We are proud of the quality of our services to the customers whose satisfaction has spurred us on to provide them with ever improving services. Our profound appreciation is also extended to all staff in DEWA for their dedicated work, often going beyond the call of duty, which has resulted in an organization known for its efficiency and professionalism.

We look forward to serving you and appreciate your visit to our WEB site.

Saeed Mohammad Al Tayer
Managing Director & CEO