The Balanced Scorecard

DEWA adopts the third generation Balanced Scorecard that includes themes on the strategy map along with the concept of having Theme Champions. It’s broken down into strategic objectives, corporate KPIs and initiatives which split across the four perspectives.

The four perspectives are:

The Balanced Scorecard shows a cause-and-effect relationship between the four perspectives. The Key Performance Indicators (KPIs) are based on the need to provide leading and lagging indicators of an organization’s performance.

DEWA uses the third generation Balanced Scorecard to manage and measure the performance of its strategic direction, broken down into the themes, strategic objectives and corporate KPIs.

Critical Success Factors

In determining the right strategy, essential elements must be in place to ensure its successful implementation. These elements are known as Critical Success Factors and are the key areas of performance that are essential for the organization to accomplish its mission and vision.

Key Performance Indicators

Key Performance Indicators (KPIs) are significant measurements used to track and manage performance against strategic objectives. A KPI measures progress in the performance of an objective critical to the organization’s strategic direction.

Corporate-level KPIs are determined under each Strategic Objective on DEWA’s Strategy Map to assess the overall progress in executing the corporate strategy. Selected KPIs should be understood, acceptable, have a well defined formula and, above all, measurable.