DEWA: Customer Guide: Permanent Connnection For New Project

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1.1 PERMANENT ELECTRICITY AND/OR WATER CONNECTION FOR NEW OR EXTENSION PROJECTS


	1.1.1 Obtain DEWA's NOC for Building Permit
	1.1.2 Obtain DEWA's approval for Electricity LV wiring installation
	1.1.3 New Connection Registration
	1.1.4 Estimate for provision of DEWA's service and payment
	1.1.5 Coordinate for inspection and testing of customer installation

1.1.1 Obtain DEWA's NOC for Building Permit

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#	Procedure to follow	Place to contact
1	Apply for enrollment through DEWA website www.dewa.gov.ae along with the following: 1.Copy of Trade License.	DEWA website: E-Services Building NOC Enrollment
2	Apply for building NOC through web application along with the following attachments: 1.Copy of Affection Plan to original scale 2.Copy of site setting out plan showing details of proposed works, meter location(s), overhead tanks, etc.	DEWA website: E-Services Building NOC Enrollment

1.1.2 Obtain DEWA's approval for Electricity LV wiring installation

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#	Procedure to follow	Place to contact
1	Take the prescribed application form for Drawing Approval	Technical Office
2	Complete the Application Form and submit for approval, the drawings in the standard formats specified in Clause 1.7 of DEWA Regulations for Electrical Installations supported by the following: 1. Copy of Building Permit "NOC" 2. Site setting out layout/key plan 3. Connected Load & Maximum demand Schedules 4. Single line diagram 5. Dimensional layout of electrical switch rooms/metering enclosures 6. Wiring layouts 7. Load distribution schedules 8. Plan of substation location (if requirement of substation is indicated in DEWA's Building Permit "NOC") 9. Other drawings/technical specifications, as applicable
3	Collect the drawings duly approved or commented, as informed through telephone/SMS message
4	Applications returned requiring compliance should be resubmitted, duly complied with as per the revised delivery

1.1.3 New Connection Registration

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Procedure to follow

Place to contact

Obtain the prescribed application for supply of Electricity and Water, along with the checklist of the documents to be submitted (The application form for Electricity and Water is the same. Where connections for both are required single registration can be made.)

Customers Service Hall

Submit the following documents along with the completed application form for registration:
1. Dubai Municipality approved Affection Plan
2. Copy of identification documents: ID card & passport / trade license
3. Authorization letter for representatives
4. DEWA's approved connected load/maximum demand schedule
5. DEWA's valid Building permit NOC (within six months from the date of issue) with:

		Copy of DEWA's approved plan of substation location (if requirement of substation is indicated in NOC)
		Copy of DEWA approved site setting out layout / plan showing location of meter box/electrical

6. Submit in writing from landlord /consultant/ electrical contractor the following:

		Power and/or water requirement date /project Completion date
		Name and position of coordinating Engineer/ Representative
		Contact number and fax number.

Collect the registration slip, which indicates the date when the estimate will be ready.

Note:- No request for release of Electricity and/or Water supply for permanent installation shall be accepted by DEWA, without completion certificate/permission from Dubai Municipality/applicable utilities

1.1.4 Estimate for provision of DEWA's service and payment

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#	Procedure to follow	Place to contact
1	The applicant will receive DEWA's estimate by mail or fax, after site survey and technical review	Technical Office
2	Collect the demand note on receipt/collection of estimate.	Technical Office
3	Pay the specified amount, submitting there with the original demand note and the account number allotted by the Customer Services Department, and collect the receipt	Cash Counter

Note:- Contact DEWA, on Tel: 307-2207 for any clarification or coordination required for the site survey.

1.1.5 Coordinate for inspection and testing of customer installation

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On completion of the construction works at the site, coordinate with DEWA for inspection and installations as per the following procedure:

Procedure to follow

Place to contact

Collect the application/request form.

Customer Service Hall

On completion of construction, the applicant or his electrical contractor should inform DEWA in writing, in the standard application form for arranging inspection and testing of the wiring installation

The date of inspection will be informed to the Engineer or Supervisor as per the application through telephone/SMS message.

If inspection notice is issued for rectification works, the re-inspection is to be arranged

Coordinate with Inspection Engineer for release of power supply, after ensuring compliance with the following, as applicable:

		Drawings approval,
		Inspection Notice,
		Payment of Security Deposit,
		Submission of DM/JAFZ building Completion Certificate...etc
		Submission of Test Certificate