Methods of Payment

PAYMENT OF MONTHLY BILLS FOR ELECTRICITY OR WATER CONSUMPTION CHARGES

It is our continuous endeavor to facilitate bill settlements and save your time and effort, the Authority has made provision for its customers to pay their bills in various modes as detailed below:

Methods of Payment Place of Accepting Payment DEWA Website (ePay) www.dewa.gov.ae Using your credit cards (VISA or Master Card) through DEWA’s safe and secure website without extra charges Pay via Mobile (mPay) Pay your bills via mobile phone (any time any place). Register at https://mpay.dubai.ae to activate this service. DEWA Customer Service Centers (List or Map) Head Office (Al Garhoud), Al Hudaiba, Burj Nahar, Al Wasl, Umm Al Ramool, Ayal Naser, Al Reef Mall, and Dubai Municipality (Al Manara & Al Twar Centres), General Directorate of Residency & Foreigners Affairs (Dubai-Head Quarters & Jebel Ali), Discovery Gardens, Jebel Ali Industrial Area. Payments are accepted by: 1) Cash. 2) Cheques*. 3) Credit Cards (fee of 1.678% is applied) 4) P.O. Box mail: A/C Payee crossed cheque along with the remittance advice of bill, to be mailed to: Dubai Electricity & Water Authority P.O. Box 564. Dubai. *(please include mobile number and account number on the back of the cheque) Drive-Thru Service Pay your bills while driving through your car at Al-Wasl and Umm Al Ramool Customer Service Centers. Etisalat Public Payment Machines Pay your bills using Etisalat (List or Map) Public payment machines in Dubai. Pay at Petrol Stations (ENOC/EPPCO) 24/7 at 54 branches of ENOC(List or Map) and EPPCO(List or Map) petrol stations in Dubai. Post Offices in Dubai All post offices(List or Map) 7 days a week during official working hours. BANKS Direct Debit At partner banks, this service automatically deducts your DEWA bill amount from your bank account every month. Banks offering Direct Debit Service: Emirates NBD, Abu Dhabi Islamic Bank, Dubai Islamic Bank, Abu Dhabi Commerial Bank, Commercial Bank of Dubai and Union National Bank. Note: Please contact your bank for more details. ATM Machines Bill payment can be made at ATM machines of large number of banks. Teller Counters DEWA’s partner banks offer DEWA bill payment at their tellers from Saturday to Thursday during office hours. Landline and Mobile phone This service is presented to you through phone banking. Please note that you have to be a bank account holder to use this service. Banks accepting payments from all customers: Emirates NBD, HSBC Bank Middle East Limited, Emirates Islamic Bank Banks accepting payments from their account holders only: Citibank. N.A, Al Hilal Bank, Standard Chartered Bank, Lloyds TSB Bank, Mashreq Bank, Arab Bank, ABN Amro Bank, Commercial Bank of Dubai, Dubai Islamic Bank, First Gulf Bank, Habib Bank AG Zurich, National Bank of Abu Dhabi, RAK Bank, Union National Bank, United Bank Limited, Dubai Bank, Abu Dhabi Commercial Bank, Abu Dhabi Islamic Bank, Sharjah Islamic Bank, Dubai First, Barclays Bank and Noor Islamic Bank.   Mobile Services                               BlackBerry Application iPhone Application iPad Application Android Application Windows Phone 7 BlackBerry Playbook Windows Phone 8 Windows 8  Bill payment at Dubai Metro Station ( ENOC Stores ) # Site Number 1. Rashidiya 1 4001 2. Rashidiya 2 4002 3. City Center 1 4004 4. City Center 2 4005 5 Burjuman Center 4006 6. Mall of the Emirates 4013 Bill Enquiry through: a. DEWA website: Enquire about your bill amount online without registration. Log on to www.dewa.gov.ae and enter your account number to look up your bill without extra charges.  b. Mobile Phone (SMS): Enquire about your bill amount through your mobile phone. Send SMS with your account number: To enquire; send an SMS to the number 4488 Example:   <dewa> space <bill> space <account number>  * Note: SMS Costs 60 Fils.