Methods of Payment

PAYMENT OF MONTHLY BILLS FOR ELECTRICITY OR WATER CONSUMPTION CHARGES

It is our continuous endeavor to facilitate bill settlements and save your time and effort, the Authority has made provision for its customers to pay their bills in various modes as detailed below:

Methods of Payment Place of Accepting Payment         DEWA Website www.dewa.gov.ae Use your credit cards (VISA or Master Card) through DEWA’s safe and secure website without extra charges. Pay via Mobile (mpay) Pay your bills via mobile phone (any time any place). Register at https://mpay.dubai.ae to activate this service. DEWA Customer Service Centers: Drive-Thru service Pay your bills while driving through your car at Al-Wasl and Umm Al Ramool Customer Service Centers. Etisalat Public Payment Machines Pay your bills using Etisalat Public payment machines in Dubai. Pay at Petrol Stations (ENOC/EPPCO) 24/7 at 54 branches of ENOC/EPPCO petrol stations in Dubai. Post Offices in Dubai All post offices 7 days a week during official working hours. BANKS Direct Debit At partner banks, this service automatically deducts your DEWA bill amount from your bank account every month. Note: Please contact your bank for more details. ATM Machines Bill payment can be made at ATM machines of a large number of banks. Teller Counters DEWA’s partner banks offer DEWA bill payment at their tellers from Saturday to Thursday during office hours. Landline and Mobile phone This service is presented to you through phone banking. Please note that you have to be a bank account holder to use this service. Banks accepting payments from all customers: Emirates NBD, HSBC Bank Middle East Limited and Emirates Islamic Bank. Banks accepting payments from their account holders only: Citibank. N.A, Standard Chartered Bank, Lloyds TSB Bank, Mashreq Bank, Arab Bank, ABN Amro Bank, Commercial Bank of Dubai, Dubai Islamic Bank, First Gulf Bank, Habib Bank AG Zurich, National Bank of Abu Dhabi, RAK Bank, Union National Bank, United Bank Limited, Dubai Bank, Abu Dhabi Commercial Bank, Abu Dhabi Islamic Bank, Sharjah Islamic Bank, Dubai First, Barclays Bank and Noor Islamic Bank.  Bill payment at Dubai Metro Station ( Enoc Stores ) # Site Number 1. Rashidiya 1 4001 2. Rashidiya 2 4002 3. City Center 1 4004 4. City Center 2 4005 5 Burjuman Center 4006 6. Mall of the Emirates 4013