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Methods of Payment

Methods of Payment

PAYMENT OF MONTHLY BILLS FOR ELECTRICITY OR WATER CONSUMPTION CHARGES

It is our continuous endeavor to facilitate bill settlements and save your time and effort, the Authority has made provision for its customers to pay their bills in various modes as detailed below:

Methods of PaymentPlace of Accepting Payment
DEWA Website         DEWA Website www.dewa.gov.ae
Use your credit cards (VISA or Master Card) through DEWA’s safe and secure website without extra charges.
DEWA Website
Pay via Mobile (mpay)Pay via Mobile (mpay)
Pay your bills via mobile phone (any time any place). Register at https://mpay.dubai.ae to activate this service.
Pay via Mobile (mpay)
DEWA Customer Service CentersDEWA Customer Service Centers:
Drive-Thru serviceDrive-Thru service
Pay your bills while driving through your car at Al-Wasl and Umm Al Ramool Customer Service Centers.
Etisalat Public Payment MachinesEtisalat Public Payment Machines
Pay your bills using Etisalat Public payment machines in Dubai.
Pay at Petrol Stations (ENOC/EPPCO)Pay at Petrol Stations (ENOC/EPPCO)
24/7 at 54 branches of ENOC/EPPCO petrol stations in Dubai.
Post Offices in Dubai Post Offices in Dubai
All post offices 7 days a week during official working hours.
BANKS
Direct Debit Direct Debit
At partner banks, this service automatically deducts your DEWA bill amount from your bank account every month.

Note: Please contact your bank for more details.
ATM MachinesATM Machines
Bill payment can be made at ATM machines of a large number of banks.
Teller Counters Teller Counters
DEWA’s partner banks offer DEWA bill payment at their tellers from Saturday to Thursday during office hours.
Landline and Mobile phone Landline and Mobile phone
This service is presented to you through phone banking. Please note that you have to be a bank account holder to use this service.
Banks accepting payments from all customers:
Emirates NBD, HSBC Bank Middle East Limited and Emirates Islamic Bank.
Banks accepting payments from their account holders only:
Citibank. N.A, Standard Chartered Bank, Lloyds TSB Bank, Mashreq Bank, Arab Bank, ABN Amro Bank, Commercial Bank of Dubai, Dubai Islamic Bank, First Gulf Bank, Habib Bank AG Zurich, National Bank of Abu Dhabi, RAK Bank, Union National Bank, United Bank Limited, Dubai Bank, Abu Dhabi Commercial Bank, Abu Dhabi Islamic Bank, Sharjah Islamic Bank, Dubai First, Barclays Bank and Noor Islamic Bank.
 Bill payment at Dubai Metro Station ( Enoc Stores )
#SiteNumber
1.Rashidiya 14001
2.Rashidiya 24002
3.City Center 14004
4.City Center 24005
5Burjuman Center4006
6.Mall of the Emirates4013


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