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3.2 DISCONNECTION OF ELECTRICITY AND/OR WATER SUPPLY AND SECURITY DEPOSIT REFUND

To get the following services, in line with the procedures given bellow:

   
Bullet 3.2.1 Notification for Final Bill
Bullet 3.2.2 Final Bill Settlement
Bullet 3.2.3 Security Deposit Refund
   
Bullet 3.2.1 Notification for Final Bill Top
# Procedure to follow Place to contact
1

Notify DEWA two days in advance through email / fax or personal visit before vacating the premises giving the following details:

   Bullet Customer account number
   Bullet Date when premises will be vacated
   Bullet Contact Tel. /Mobile Number
(Customer Hall) Head Office or Customer Care Center Burj Nahar/ AlWasl Al Aweer
2

On receipt of intimation, DEWA will record the final meter reading and disconnect supply, depending upon the landlord's undertaking letter

3

After preparation of final bill, customer is informed through SMS to collect the bill for settlement

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Bullet 3.2.2 Final Bill Settlement Top
# Procedure to follow Place to contact
1 Make payment of the final bill in cash and collect the receipt, or make request for adjustment of final bill payment through the security deposit.
Cash Counter
Bullet 3.2.3 Security Deposit Refund Top
# Procedure to follow Place to contact
1 Submit request for refund supported by:
Refund to Deposit Holder:
   Bullet Original Security Deposit Receipt
   Bullet Final Bill and payment receipt
Additional Requirements for:-
Refund to Customer's Representative:
   Bullet Letter from deposit holder
   Bullet Passport copy of the deposit holder
Refund to Companies:
   Bullet Letter from company duly stamped and signed
Refund of Credit Balance in Final Bill:
   Bullet Last original payment receipt
(Customer Hall) Head Office or Customer Care Center Burj Nahar/ AlWasl Al Aweer
2 Collect Payment
Cash Counter
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Last Modified: 3/7/2008