Customer Guide

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Service Name	Contact Department	Service Type
Activation of Supply for new tenants (Residential, Commercial Premises, Ext.)	Customer Care Centers	Connection Services
Application For Supply Of Electricity & Water (Permanent connection/temporary connection/additional load or meter/meter shifting)	Connection Services Department	Contractor/Consultant Services
Billing Complaints (for High / Low Consumption )	Customer Care Centers	Connection Services
Building NOC	Connection Services Department	Contractor/Consultant Services
Change Of Billing Address	Customer Care Centers	Connection Services
Change Of Landlord Information	Customer Care Centers	Connection Services
Clearance Certificate for Electricity/Water Bills	Customer Care Centers	Connection Services
Demolition NOC	Connection Services Department	Contractor/Consultant Services
Distribution Substation Inspection	Distribution Services Department	Contractor/Consultant Services
Final Bill and Refund of Security Deposit	Customer Care Centers	Connection Services
Local Purchase	Local Purchase Section	Supplier Services
LV Design Provisional Approval	Connection Services Department	Contractor/Consultant Services
LV Inspection and Release of Supply	Connection Services Department	Contractor/Consultant Services
LV Shop Drawing Approval	Connection Services Department	Contractor/Consultant Services
Manage Statement Code (Add/delete accounts from statement code)	Billing Services Department	Connection Services
Reconnection of Electricity and/or Water Supply	Customer Care Centers	Connection Services
Registration - Billing Services	Customer Care Centers	Connection Services
Registration - Contractor/Consultant Services	Connection Services Department	Contractor/Consultant Services
Registration - Supplier Services	Local Purchase Section	Supplier Services
Request For Callback	Customer Care Centers	Connection Services
Request For Employment	Human Resources	General Services
Statement Code Request	Customer Care Centers	Connection Services
Submit Renewed Tenancy Contract	Customer Care Centers	Connection Services
Substation Layout Drawing	Distribution Services Department	Contractor/Consultant Services
Substation Location & Size Approval	Distribution Services Department	Contractor/Consultant Services
Suggestions and Comments	Customer Relations Department	General Services
Tenders	Contracts Department, DEWA Head Office	Supplier Services

Other Customer Related Information
Circulars
Customer Service Offices
DM Housing Fees
Major Project Guidelines - Electricity
Major Project Guidelines - Water
Payment Locations
Sale of water at ports and distribution points
Slab Tariff Calculator

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