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Update Contact Details
Service Information
Subject Description
Service Name: Update Contact Details
Service Description: Intimate DEWA regarding your updated information i.e. new postal address, telephone numbers, email address etc. to receive the monthly bills, Notifications through SMS, e-mail.
Contact Department: Customer Service Centers
Contact Office: Customer Service Centers (Head Office, Al Hudaiba, Al Wasel, Burj Nahar, Al Tawar, Umm Ramool, Ayal Nasser) View DEWA Customer Service Offices Maps.
Contact Phone: 04- 601 9999
Contact Fax: 04- 601 9995
Contact Email: customercare@dewa.gov.ae
Fees Information: AED. 10/- apply for P.O.Box change only. (No charge for online requests)
eService Information: Update Contact Details
Registration Information: Required for online requests. Not required for requests made through Customer Service Centers and Customer Care Center
Estimated Delivery Duration: Billing address is updated within 5 working days

Offline Procedure
Stage #NameDescriptionContact Department
1Notify DEWASend your request for change of address by letter (P.O.Box 564 Dubai)/fax/e-mail or personal visit by completing the prescribed application form, specifying existing Contract A/c No.Customer Service Centers (Head Office, Al Hudaiba, Al Wasel, Burj Nahar, Al Tawar, Umm Ramool, Ayal Nasser)
2SubmitSubmit the filled in application form together with required attachments.Customer Service Centers (Head Office, Al Hudaiba, Al Wasel, Burj Nahar, Al Tawar, Umm Ramool, Ayal Nasser)


Online Procedure
Stage #NameDescription
1Online Application SubmissionFill-in the online application form with required information and submit the application. On successful submission, a reference number will be provided which can be used for tracking the status of the application.
2Application Status TrackingYou will receive SMS notification regarding about the progress of the application (rejection, approval). In addition to notifications, you can call our customer care center to follow up on the states of your application.
3Service DeliveryOnce the application is approved, contact details will be updated within 5 working days.

For more information about this service, view Service FAQ

Attachment Information
Attachment NameMandatory/OptionalUser Category
Valid IDMandatoryConsumer
Valid ID MandatoryConsumer

Service Related Documents
This service has no related forms available for download.

 







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Last Modified: 24/7/2011
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