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Final Bill Request (Move out)
Service Information
Subject Description
Service Name: Final Bill Request (Move out)
Service Description: All Customers are required to request a Final Bill when moving out of their existing premise. After Settlement of Final Bill customers may request refund of their Security Deposit
Contact Department: Customer Service Centers
Contact Office: Customer Service Centers (Head Office, Al Hudaiba, Al Wasel, Burj Nahar, Al Tawar, Umm Ramool, Ayal Nasser) View DEWA Customer Service Offices Maps.
Contact Phone: 04- 601 9999
Contact Fax: 04- 601 9995
Contact Email: customercare@dewa.gov.ae
Fees Information: Final Bill charges to be paid
eService Information: Final Bill Request (Move out)
Registration Information: Required for online requests. Not required for requests made through Customer Service Centers and Customer Care Center
Estimated Delivery Duration: Final Bill is prepared within 2 working days from the date of disconnection

Offline Procedure
Stage #NameDescriptionContact Department
1Notify DEWANotify DEWA two days in advance through email/fax or personal visit before vacating the premises providing mandatory details i.e. (1) Customer Account Number (2) Date when premises will be vacated (3) Contact Tel./Mobile Number (4) Valid Id for the account holderCustomer Service Centers (Head Office, Al Hudaiba, Al Wasel, Burj Nahar, Al Tawar, Umm Ramool, Ayal Nasser)
2Final Bill SettlementMake payment of final bill in cash and collect the receipt, or make request for adjustment of final bill payment through the security depositCustomer Service Centers (Head Office, Al Hudaiba, Al Wasel, Burj Nahar, Al Tawar, Umm Ramool, Ayal Nasser)
3Security Deposit RefundSubmit request for refund supported by
(A) Refund to Deposit Holder:
(1) Original Security Deposit Receipt
(2) Final Bill and Payment Receipt
Additional Requirements for:
(3) Valid ID of the Security Deposit Holder (B) Refund to Customer''s Representative
(4) Authorization Letter from deposit holder
(5) Valid ID of the deposit holder and authorized person
Refund to companies:
(1) Authorization Letter from company duly stamped and signed
For refund of Credit Balance in Final Bill the last original payment receipt are required to support the credit balance a
Customer Service Centers (Head Office, Al Hudaiba, Al Wasel, Burj Nahar, Al Tawar, Umm Ramool, Ayal Nasser)


Online Procedure
Stage #NameDescription
1SubmitFill-in the online application form with required information and submit the application. On successful submission, a reference number will be provided which can be used for tracking the status of the application. If you are registered with our Customer e-services Portal , you can apply for the final bill by logging in with your user ID
2NotificationSMS will be sent when the final bill is ready.

For more information about this service, view Service FAQ

Attachment Information
No attachments required for this service.
Service Related Documents
This service has no related forms available for download.

 







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Last Modified: 15/5/2014
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