Accessible Customer Happiness Centres

• Bill Payment
• Request for Activation of Electricity/Water (Move-in)
• Attending Technical Notifications – Electricity/Water (Smart Response)
• Track Requests with login
• DEWA Service Guide
• Customer Happiness Charter

• Request for Activation of Electricity/Water (Move-in)
• Request for Deactivation of Electricity/Water (Move-out)
• Transfer of Electricity/Water (Move-to)
• Getting Electricity Supply for Tents
• Attending Technical Notifications – Electricity/Water (Smart Response)

• Smart Living
• Request for Consumption Verification - Electricity/Water
• Compare Multiple Accounts
• My Sustainable Living Programme
• High Water Usage Alert
• Consumption Assessment Tool

• View Bill
• EasyPay
• Bill Payment
• My Bills
• Bill Explanation
• Connections Estimate Payment & Refund
• Manage Collective Billing
• Manage Beneficiary Account List
• Tayseer (Smart Collection Platform)
• Request for Refund
• Request for Clearance Certificate
• Change/Update Premise Ownership
• Display Premise Number
• Request for Information Update
• Billing Services Inquiries
• Bill Payment Channels
• Slab Tariff
• Tariff Calculator
• About VAT

• EV Green Charger Initiative
• EV Chargers Types & Instructions
• EV Charging
• EV Account & Charging Card Management
• EV Services' Inquiries
• Track EV Services' Request
• Display EV Green Charger Locations
• Dubai EV Community Hub

• Track Requests with login
• DEWA Service Guide
• Services and Facilities for Senior Citizens & Residents
• Customer Happiness Charter
• Display Temporary Power Interruptions & Roads Works
• Follow These Steps During Rain and Extreme Weather Conditions
• Frequently Asked Questions & Tutorial Videos
• Customer Care Centre Services
• Customer Happiness Centres (Self-Service)
• Scrap Sales – Registration & Update Profile Guide
• Jointer Certification & Testing Services – Registration & Update Profile Guide

• Shams Dubai
• Shams Dubai Calculator
• Connection Process
• Safety Guide
• Shams Dubai: Customers & Residents
• Enrolled Solar PV Contractors & Consultants
• Publications & Resources

• Consumption Management Tips
• Sustainability Reports
• Events & Campaigns
• Green Pledge
• Noor and Hayat Adventures

• Request for Temporary Power Disconnection
• Request Approval for Private Work (Individual/Business)
• Scrap Sale
• Testing Services
• Jointer Certification for DEWA Projects

• SOQOOR Programme
• Building No Objection Certificate - Electricity/Water
• Getting Water Connections
• Infrastructure Projects No Objection Certificate
• Builder Enrolment
• Track Applications for Project Owners
• DEWA Service Guide

• MA’LEM DUBAI
• Building No Objection Certificate - Electricity/Water
• Demolishing Permits - Electricity/Water
• Infrastructure Projects No Objection Certificate

• Getting Water Connections
• Water Network Modification

• Al Namoos -Getting electricity service
• Getting Electricity Connections
• Getting Electricity Fit-Out Connections
• Electricity Network Modification
• Electricity Connection Cost Calculator
• Getting Solar Permits & Connections

• DEWA Generation Projects Document Submission
• Testing Services
• Infrastructure Projects Services
• Solar PV Certification Training
• Jointer Certification for DEWA Projects
• Scrap Sale

• Track Connections Estimate Payment
• Connections Estimate Payment
• Connections Estimate History
• Estimate Payment, History and Refund (for Project Owners)
• Estimate Payment and History (for Friend)

• Harmonic Assessment (Hab-Reeh)
• DRRG Solar PV Consultants &Contractors Enrollment
• Enrolled Solar PV Consultants & Contractors
• Solar PV Equipment Eligibility
• Shams Dubai for Consultants & Contractors
• Shams Dubai Calculator
• Shams Dubai Newsletter Subscription

• Request Call Back
• Request Email
• Request SMS
• Request Online Meeting

• DEWA Circulars & Regulations
• Consultants & Contractor Law no. (6) Guide
• DEWA Service Guide
• Builder Enrolment
• Builder Enrollment Guide
• Consultants & Contractors Classification
• SOQOOR Programme
• Ownek Initiative
• Technical Publications & Resources
• Major Project Guidelines
• Technical User Manuals
• EHV protective regulations
• Forms
• Green Buildings
• Electricity Installations Regulations
• Safety and Protection Guidelines - Distribution MV Network
• Track Applications for Project Owners
• Frequently Asked Questions & Tutorial Videos
• Scrap Sales – Registration & Update Profile Guide
• Jointer Certification & Testing Services – Registration & Update Profile Guide

• List of Partners

• Partnerships Management

• Corporate Partnership Portal login

• Supplier Enrolment
• Open Tender
• Procurement
• RFx & Auction
• Purchase Order Collaboration

• Submission of Generation Projects Documents
• Suggestions & Complaints

• Frequently Asked Questions & Tutorial Videos
• Supplier Enrolment Guides
• Company Profile Update Guide
• Suppliers code of Conduct & Ethics
• RFX & Quotation Submission for Contracts Section
• RFX & Quotation Submission for Local Purchase Section
• RFX & Quotation Submission for Turnkey Projects
• Purchase Order Review & Acknowledgment
• Online Service Entry
• Online Invoice
• Shams Dubai: Suppliers & Manufacturers
• About VAT
• Security E-Pass Manual

• DEWA Academy

• Employee Happiness Program
• Emiratisation at DEWA
• Talent Acquisition
• Caring for Employees
• Developing Emirati Employees
• The Workplace & Careers
• Candidate Registration

• Candidate Registration
• Candidate Login

• Our Brand
• Board of Directors
• MD&CEO Message
• Corporate Governance & Strategy
• Legislations Related to DEWA
• World-Class Results
• Policies & Certificates
• Annual Statistics
• Partnerships
• Pioneering & Excellence
• Agility
• Customer Happiness Charter
• Data Science and Artificial Intelligence

• Inclusion and Empowerment of People of Determination
• Rights
• Community Initiatives
• Accessibility
• Talent Aquisition and Inclusive Employment
• Encouraging Innovation

• Services 360
• DEWA at COP28
• DEWAverse in Metaverse
• Green Future
• Dubai 10X
• Digital DEWA
• Mohammed bin Rashid Al Maktoum Solar Park
• Al Namoos
• Smart Grid
• Shams Dubai
• EV Green Charger Initiative
• Green Dubai
• DEWA Store
• Hydroelectric Power Plant in Hatta
• Al Shera’a Building
• Smart Living
• Green Hydrogen project
• DEWA Space programme ( Space-D )
• Hassyan Power Complex

• DEWAverse in Metaverse
• Smart Grid & Applications
• Digital Services
• Rammas
• DEWA Smart App
• Amazon Alexa
• DEWA Cyber Security Awareness

• Circular Economy
• Climate Change Reports
• Sustainability Reports
• Ideal Home
• My Sustainable Living Program
• Consumption Management Tips
• Energy Efficient Appliances
• Noor and Hayat Adventures
• World Energy Day
• Consumption Management During Summer
• Green Pledge

• 04 – Suggestions, Comments & Complaints
• Reading is Positive Energy Exhibition
• Ebtikari
• MBR Smart Majlis
• Website Survey

• Latest News
• Media Centre
• Photo Gallery
• Video Gallery
• Al Masdar Magazine

• DEWA Service Guide
• Service Delivery Channels
• General Information

• Sponsorship Request

• Accessibility Features
• DEWA Cyber Defense Center
• Newsletter Subscription
• Other Government Entities
• Frequently Asked Questions