Electricity Network Modification

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

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Dubai Electricity & Water Authority

Electricity Network Modification

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Service Description

This service enables enrolled contractors and consultants to obtain technical services related to the modification of electricity network such as shifting of meters, substations or cables, etc.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Infrastructure & Network Direct Customers:

  • Contractors
  • Consultants

Service Integrations

  • N/A

Service Partners

  • N/A

Package

  • N/A

Service Limitations

  • Estimate is valid for 12 months

Service Requirements

  • Submit online application
  • Affection plan (required only if project falling in Dubai free zone areas)
  • Site setting out plan showing the proposed location (for KWH Meter and substation shifting only)

Service Steps & Procedures

Service Fees

  • Application for service is free of charge, service is chargeable (where applicable)

Service Channels

Service Delivery Time

  • Network modification Estimate will be issued within 10 working days.

Journey Map

Beneficiaries
Project Owner
Contractor / Consultant
1
Getting Service Information
Project Owner
  • I assign enrolled contractor/consultant.
Contractor / Consultant
  • I search for information related to Electricity Network Modification service.
2
Applying for the Service
Contractor / Consultant
  • I log-in to DEWA Website and go to Electricity Network Modification service.
  • I fill-in service application and attach/upload all required documents and submit the application.
  • Upon submission, I receive a confirmation notification with application's reference number.
3
Interaction During Processing
Contractor / Consultant
Application Acceptance/Approval
  • I receive notification upon application acceptance/rejection/return, and the status is updated on the portal.
    * If rejected: I receive notification with rejection reasons.
    * If returned: I receive notification with return reasons.
    * If needed I may request for technical discussion.
  • I receive notification upon application approval and all my technical support history related to the application is logged on the portal.
Project Owner
Estimation & Payment
  • I receive the estimate/ notification of non-chargeable job order once it is ready. Application status is updated on the portal.
  • I pay the required amount through any of DEWA available payment channels.
  • I receive payment confirmation notification.
Contractor / Consultant
HV Substation Civil Inspection (if required)
  • Upon substation readiness, I initiate HV substation civil inspection request.
  • I receive notification with scheduled civil inspection date & time.
  • Once the HV substation civil inspection is done, I receive the inspection results on the same day (partially approved/fully approved/snag list).
    *If there are snags: I complete the snags/rectification works as per DEWA Civil Inspection Notice and resubmit inspection request and if needed I may request for technical discussion
Contractor / Consultant
LV Inspection
  • Upon site readiness, I initiate LV Inspection (for Meter Shifting) request.
  • I receive notification with scheduled inspection date & time.
  • Once the LV inspection is done, I receive the inspection results on the spot or next day (approved/snag list).
    *If there are snags: I complete the snags/rectification works as per DEWA Inspection Notice and resubmit inspection request.
4
Completing Service Interaction
Contractor / Consultant
  • The execution is completed at site and my request is completed.

Frequently Asked Questions

Who can submit Request for Electricity Network Modification Application?

Enrolled Consultant and Contractor only.

How can I submit a Request for Electricity Network Modification application?

You can submit through DEWA portal

To request for this service, visit the Request for Electricity Network Modification

Are any attachments required while submitting a Request for Electricity Network Modification application?

  • Submit online application

  • Affection plan (required only if the project falling in Dubai free zone areas)

  • Site setting out plan showing the proposed location (for KWH Meter and substation shifting only)

What file extensions can I attach?

The file extensions you are allowed to attach are:

PDF , DWF , JPG.

How will I know if there are data entry errors for my submitted Request for Electricity Network Modification application?

Error messages will appear before the application form can be submitted.

What happens to my Request for Electricity Network Modification application after I successfully submit it?

The Request for Electricity Network Modification application will go to the respective Department concerned. The application will then be processed accordingly.

How do I track the status of my submitted Request for Electricity Network Modification application?

To track your Request for Electricity Network Modification application, login to DEWA portal Request for Electricity Network Modification Service and then choose from the main menu “Track Submitted Request for Electricity Network Modification Status“.

Will the Request for Electricity Network Modification application be approved directly?

Before the Request for Electricity Network Modification application is approved / returned or rejected, it must first be processed by the concerned department. Accordingly, the department might APPROVE / RETURN or REJECT the application.

What are Incomplete Request for Electricity Network Modification applications?

Incomplete Request for Electricity Network Modification applications are ones which have to be revised by you and that has errors.

How can I resubmit the Incomplete Request for Electricity Network Modification applications?

To re-submit Incomplete Electricity Network Modification applications, login to DEWA Portal, edit the application and resubmit the application

Can I submit a Request for Electricity Network Modification manually?

No. Online submission only.

Is the Request for Electricity Network Modification eService free of charge?

Application for service is free of charge, service is chargeable (where applicable)

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
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  • DEWA use this information solely for statistical and monitoring purposes and to help us identify which services are most or least interesting to our visitors, as well identifying website performance.

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

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Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

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DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

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  3. Inform us by email on customercare@dewa.gov.ae or phone on +971-4-601-9999.

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DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

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DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.

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Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.