Transfer of Electricity/Water (Move-to)

This service transfers electricity and water from one to another premises within Dubai as per customer’s needs.

Service Category & Type

• Subsidiary
• Procedural

Customer Segment

Electricity/Water Supply Customers (Consumers)

• Government/ Semi Government
• Business
• Individual (Local)
• Individual (Expat)

Service Integrations

• (RERA) Real Estate Regulatory Authority (RERA) - (Dubai Land Department)

Service Partners

• Real Estate Management Companies (through Government Integration between DEWA and Land Department).
• Dubai Land Department authorized offices.

Package

• N/A

Service Limitations

• Settling the outstanding dues, if any, for existing premises before applying for Move To.
• Customers have to pay security deposit, if required.

• Contract account number for your existing premises from which you are planning to Move out .
• Move Out date.
• Move in Premise number.
• Valid Ejari number for Move-in premise
• Valid tenancy contract for free zone customers
• Trade License for other than Department of Economic Development Customer
• Title Deed for new premises (For Owners)
• Passport Image/Emirates Id No. for (GCC Nationals/Investors)

• Settling the outstanding dues, if any, for existing premises before applying for Move To.
• Paying Security Deposit, if required
• Submitting request for Move To.
• Getting a Notification number through SMS and/or Email for tracking of request.
• Connecting the Electricity & Water supply for Move in premises.
• Disconnecting the Electricity & Water supply for Move out premise. on customer specified date.
• Getting Final Bill for Move out premises.

• AED 200 for activation and deactivation Electricity & Water (small meters).
• AED 600 for connecting and disconnecting Electricity & Water (large meters).
• AED 10 for registration for activation.
• AED 20 for knowledge fee for activation and deactivation of electricity/water.
• AED 20 for Innovation fee for activation and deactivation of electricity/water.
• Thukher and Sanad cardholders (UAE nationals) are entitled to 50% discount on Activation and De-activation charges*

* “Thukher” Card for Senior Citizens aged 60 and above (issued by Community Development Authority) includes privileges and access to services and facilities in Dubai

* “Sanad” Card for People of Determination (issued by Community Development Authority) includes privileges and access to a package of services and facilities in Dubai

• 24/7 through DEWA website (www.dewa.gov.ae) and DEWA Smart App
• DEWA Customer Care Centre (Through Interactive Voice Response - IVR) 04-6019999. This service is available through IVR only if there is Ejari available, no outstanding amount on the account, and Move To is for the same premise type with no change in security deposit (eg. Villa to villa, or Flat to Flat).
• Real Estate management companies and Dubai Land Department authorized offices upon Ejari activation (through Government integration between DEWA and Land Department).

• Move in (15 working hours from required security deposit payment / transfer)
• Move out (24 working hours from the selected date)

1. What is Move-To Service? 

Move-To is a new service for customers shifting from one premises to another premises within Dubai.

2. Why is Move-To service easy and convenient for customers? 

With Move-To service, customers can get move –in (Activation of Electricity & Water) service and move-out (Final Bill) service in one interaction point.

3. How can I submit Move To requests? 

You can submit Move-To request mentioning the below fields;

   -   Ejari number for new premises
   -   New premises number
   -   Move in date
   -   DEWA Contract account number for existing premises
   -   Move out date

4. What is Move-out date? 

   -   Move-in date is the date on which you want your electricity & water supplies to get reconnected in your new premises.

5. Which categories of customers can use the Move-To Service? 

Move to service covers residential and commercial categories, keeping in mind that they can shift only within the same category, i.e. Move to from residential to residential premises only and commercial to commercial premises only

6. Do I need to pay DEWA Security Deposit for new premises in Move-To Service? 

   a)   No, you are not required to pay, if Security Deposit in your existing premises is sufficient to cover required Security Deposit in your new premises. Your Security Deposit from existing premises will be transferred to your new premises.

   b)   You will be required to pay the difference of Security Deposit to have required amount of Security Deposit in your new premises, if shifting from Flat to Villa or the Security Deposit in your existing premises is less the required Security Deposit for the new premises

7. What are the pre-requisites for Move-To Service? 

You will be required to settle the outstanding dues if any on the existing premises before applying for the Move-To service

8. Do I need to apply for refund of DEWA Security Deposit for Move-out account? 

No, you are not required to apply for refund of DEWA Security Deposit, as your DEWA Security Deposit will be moved to your new premises.

9. Do I need to settle the Final Bill amount for the premises from which I moved-To? 

Yes, you are required to settle the final bill amount for the premises from which you moved-To.

10. Do I need to submit Ejari for Move-To service? 

Yes, Ejari contract for the moving in to new premises is mandatory.

11. Can I get Move to service at Real Estate Management Companies / Dubai Land Department authorized offices?

No, you are not required to submit DEWA payment receipt to Real Estate Management Company / Dubai Land Department authorized offices for issuance of Ejari. You will only need to provide the DEWA 9 digit premises number (displayed on the door of each premises)

12. Do I need to submit DEWA payment receipt to Real Estate Management Company / Dubai Land Department authorized offices for issuance of Ejari?

No, you are not required to submit DEWA payment receipt to Real Estate Management Company / Dubai Land Department authorized office for issuance of Ejari. You will only need to provide the DEWA 9 digit premises number (displayed on the door of each premises)

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