Special Needs - Accessibility Options

As part of DEWA's continuous improvement programme and our commitment to achevie customer satisfaction, we are pleased to announce following features that can used to access DEWA's website by people with disabilities:

• Website Structure
• Zoom Screen
• Reading text
• Changing text size
• Alternate text for image
• Change colours

Website Structure

DEWA exclusively follow Dubai Government Guidelines to maintain the website structure, navigation, look and feel. You will always have refreshing experience while browsing DEWA's website.

Zoom Screen

For any visual disability in reading text and viewing images, then you can use the Zoom option from your browser to enlarge the page. Change the page size by selecting View menu, then selecting Zoom and then adjust the page size according to your needs.

Reading text

For any visual impairdness or to avoid eye strain, you can download softwares that will allow you to listen to our website rather than having to read it.

• Natural Soft(Free to download, can only read english text. You have to purchase arabic voices)
• Acapela

Change text size

If you have difficulty reading the text on website, you can increase or decrease the text-size setting of your browser by following the instructions given below:

• Internet Explorer: Change the text size setting in your browser by selecting the View menu, then selecting Text Size and the size you require.
• Firefox: Change the size of the text in your browser by selecting the View menu, then selecting Increase or Decrease to change the text size. Alternatively you can press ' Ctrl ' and ' + ' to increase the text size, ' Ctrl ' and ' - ' to decrease the text size. ' Ctrl ' and ' 0 ' returns you to the default size.
• Google Chrome: Change the text size in your browser by selecting the main menu, then selecting Zoom, then adjust the text-size. Alternatively you can press ' Ctrl ' and ' + ' to increase the text size, ' Ctrl ' and ' - ' to decrease the text size. ' Ctrl ' and ' 0 '
• Opera:
Change the size of both text and graphics using the ' + ' and ' - ' keys on the numeric keypad. Each press will increase or decrease the size by 10%.
• Safari:
To change text size in the safari Click on the ' View ' menu with the mouse. Then click on ' Make Text Bigger' or 'Make Text Smaller' to change the font size. You can also use the keyboard shortcuts: Increase or decrease the text size with ' Apple ' and ' + ' (plus) and ' Apple ' and ' - ' (minus).

Alternate text for image

Every image on DEWA's website is tagged with a proper description. You can position your mouse over the image to read image description.

Change Colors

If you find difficulty in read certain text and background colour combinations, such as white text on a black background, you can very easy change colours in your webbrowser.

• Internet Explorer: Select the ' Tools ' menu with the mouse or by pressing ' Alt'+'T ' . Then select the ' Internet Options ' option with the mouse or by pressing ' O '. and select the ' Accessibility ' button with the mouse or by pressing ' Alt'+'E. When the Accessibility is displayed check the ' Ignore colours specified on web page ' checkbox with the mouse or by pressing ' Alt'+'C ' Save your changes by clicking the ' OK ' button with the mouse or by pressing ' Enter ', which will take you back you to the ' Internet Options ' window. The web site will now be using the same colour scheme as on your computer.
• Firefox:
If you are using Firefox you can change text and background colours in the following way. Click the ' Tools ' menu or press ' Alt' + 'T ' then click ' Options ' or press ' O ' to display the ' Options ' window. Click the ' Fonts and Colors ' button or press ' F ' to display the ' Fonts and Colors ' window. Then to set Firefox to use your Windows colour scheme click on the ' Use system colors ' checkbox, or ' Tab ' to the checkbox and press the ' Spacebar ' to select it.