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Contact Us

Dear Customers we thank you for using our services.

Now, you can reach us from anywhere at anytime through one of our various communication channels:


In case of an emergency please call us on 991 round the clock

Customer Care Contact Center

Phone Number DEWA has launched a round-the-clock contact center to serve you even better.

You can call us at anytime of the day on the following number: +971-4-601-9999


You can communicate via Fax round the clock, anytime of the day on the following number +971-4-601-9995


You can communicate via Email round the clock, anytime of the day at customercare@dewa.gov.ae

We will respond to your query within 24 hours.

Mail Address    

If you want to send us any document you can mail it to us on our mailing address:

Dubai Electricity And Water Authority

P.O. Box 564,

Dubai, U.A.E   

Location and Working Hours      

Our Head Office is located near the Wafi Mall in Dubai. View our Location map

or list

of all our Customer happiness centers, with working hours.

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Phone and Fax

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Mail and Email

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Our country is blessed and so are we, living in this good land

Mohammed bin Rashid Smart Majlis

Mohammed bin Rashid Smart Majlis

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