Dubai Electricity & Water Authority (DEWA) | DEWA launches 4th Excellence Days initiative for its staff

Dubai Electricity and Water Authority (DEWA) has today launched its Excellence Days initiative, for the fourth year in a row. Excellence at DEWA’s Head Office, the Sustainable building in Al Quoz, Jebel Ali Station, Warsan, and the Reading Tent in Zaabeel Park. This is part of DEWA’s commitment to establish the foundations of excellence, and its strategy to promote a culture of sustainable excellence among its staff.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, inaugurated the Excellence Days in the Innovation Tent in DEWA’s Head Office. DEWA’s Executive Vice Presidents, Vice Presidents, and a large number of staff from all sectors were present.

Excellence Days features a programme full of activities, lectures, and workshops run by experts and specialists in excellence. The activities highlight best practices and foundations of excellence, and spread a culture of sustainable excellence. Distinguished staff members will also share their success stories in excellence.

In his opening speech, Al Tayer noted that, by organising Excellence Days, DEWA aims to promote and consolidate the foundations and concepts of excellence and leadership among its staff, and emphasise their effective contribution in its journey towards excellence.

“His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, said, ‘The march of excellence continues and does not stop at any limits it keeps going on from one stage to another. The race to excellence does not recognise any border or limitation.’ At DEWA, we are committed to consolidating the foundations of sustainable excellence and spreading its practices by providing a positive work environment that contributes to improving individual and institutional efficiency. This is done by implementing the best international practices in all our operations, and institutionalising a culture of excellence at DEWA among all stakeholders, according to the highest standards of total quality management and sustainable excellence standards,” said Al Tayer.

“During the launch of the fourth generation of the government excellence system, the first of its kind in the world, His Highness Sheikh Mohammed bin Rashid Al Maktoum, identified the basic features and proactive approach for future governments. This is based on achieving the best accomplishments in various sectors of government, to reflect positively on the level of services provided to citizens and members of society. DEWA has put in place the mechanisms to implement the system to innovatively upgrade government work. These priorities are based on achieving results and building capacity through innovative means, while focusing on the key activities because they are essential entry points for DEWA’s excellence, and accomplishing key achievements in government performance. These plans and strategies and following up on their implementation, contribute to achieving economic, social, and environmental sustainability, and keeping pace with the latest global developments and smart technologies, to develop work mechanisms that enrich the experience of customers and provide seven-star services. Excellence, which is the focus these days, is very importance for us in DEWA. Excellence develops at a steady pace that does not stop at a certain limit. We strive to keep abreast of developments and acquire new skills that enable us to sustain our excellence and improve the quality of our services,” added Al Tayer.

“I would like to commend DEWA’s team for their efforts, which has helped us reach this prestigious international position. I urge you all to continue the march of excellence, in line with the directives of our wise leadership, and our vision to become a sustainable innovative world-class utility,” concluded Al Tayer.

DEWA has received many awards in excellence, both locally and internationally. These include five awards at the 20th Dubai Government Excellence Program Awards, this year, the most prominent being the Leading Government Entity award, for the fourth time, and for the second consecutive year. DEWA also received the Excellence Model of the European Foundation for Quality Management (EFQM) award, making it the first organisation to receive the award from its first participation, and received the platinum classification in the EFQM Global Excellence Index. DEWA also received the highest grade in the International Standard for Service (TISSE) certificate from The International Customer Service Institute, achieving 98%.