Dubai Electricity & Water Authority (DEWA) | DEWA to provide payment services through smart and electronic channels only from 21-25 October, 2018 as part of ‘A Week without Service Centres’ initiative

Dubai Electricity and Water Authority (DEWA) is participating in the ‘A Week without Service Centres’ initiative, which was launched by the Department of Finance in Dubai following the success of the first initiative last year. DEWA will provide payment services through its smart and electronic channels only from 21 – 25 October 2018.

HE Saeed Mohammed Al Tayer, MD&CEO of DEWA, commended the initiative. “At DEWA, we work in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, that a smart government is one that goes to the people and does not wait for them to come to it. We also work to achieve the directives of His Highness to reduce visits to government centres by 80%, and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to build an integrated paperless government framework by 2021. Adoption of DEWA’s smart services has reached 92% in the third quarter of 2018. Customers can complete all their transactions anytime, anywhere, using DEWA’s multiple smart channels, which saves their time and effort,” said Al Tayer.

Al Tayer noted that ‘A Week without Service Centres’ initiative coincides with the 20th Water, Energy, Technology, and Environment Exhibition (WETEX 2018) and the third Dubai Solar Show, which DEWA organises from 23 – 25 October 2018, which emphasises the concerted government efforts to achieve the vision of the wise leadership to promote sustainability and the transition to a green economy.

DEWA has asked its customers to complete their transactions using its smart app and website, which provide all its services round the clock. DEWA’s services are also available at its Future Happiness Centres in Ibn Battuta Mall, Dubai Festival City Mall, and Dragon Mart 2, as per the working hours of each shopping centre. The Future Centre use artificial intelligence (AI), robotics, and the latest innovative technologies to achieve customers’ happiness and exceed their expectations. The centres have smart self-service booths to help customers complete their transactions easily. These centres also utilise Rammas, the virtual AI employee to answer queries in Arabic and English, the Tayseer smart bill payment platform, remote support through live chat using robots, and the Future Services section, for customers to design and develop DEWA’s future services, according to the highest and best international standards.

In addition to its smart app and website, DEWA provides bill payment through Smart Dubai Government’s channels, including mobile payment (mPay) and DubaiNow app. Payments can also be made using Etisalat Public Payment Machines, Tayseer payment platform using cheques issued from different banks via Emirates NBD’s Cheque Deposit Machines all over the UAE, as well as banks’ smart and electronic channels. DEWA’s services are also available on Internet of Things (IoT) devices such as Samsung Home Theatre System, Samsung Gear, and Apple Watches.