This service includes attending all technical notifications related to water interruption or any failure in the networks and is provided to all customer categories.
Service Category & Type
Water Supply Customers (Consumers)
This service includes attending to all technical notifications related to electricity/water interruption or any failure in the networks and is available for all customer categories.
Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.
Information Collection and Usage:
DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:
We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.
DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.
Security of Transactions:
Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.
Links to third-party websites:
DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.
If you doubt that your privacy is being compromised, follow these steps immdediately:
What are Cookies?
DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity. DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.
3rd Party Cookies:
DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.
DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.
Smart Response: is an innovative initiative to enhance “attending Electricity/Water technical incidents” service, targeting all DEWA business & individual customers, with special focus on Senior Citizens, People of Determination and People on life-support equipment.
1. Time required to deliver this service:
Within 2 hours (Minor Notifications).
Within 4 hours (Major Notifications for main cable failures).
Within 3 hours (Minor Notifications).
Within 6 hours (Major Notifications).
2. How can I report an incident?
DEWA offers different channels to submit a notification:
3. How can I track a Notification Status?
You can track your notification status by using one of the below channels:
4. Where can I find a list of competent technicians?
You can use DEWA store, where a list of technical service providers are available with offers for DEWA customers*
*Disclaimer should be added
5. Why do I face Water / water supply interruptions?
There are different reasons that could cause Water / water supply interruptions which are listed below:
6. I received high Water usage notice. What does this mean?
Your Water consumption is high and may lead to high bill ,Therefore, you should check with internal maintenance team to investigate and rectify.