This service helps the customers to obtain power / water connections to their various projects. Application for getting electricity / water can be submitted through the E-Services ‘One Window’ system, by accessing this service using the user ID & Password.
Customer shall fill the details, given in the application as applicable, and upload the technical documents and details as listed in the application. The documents will be technically reviewed for approval and preparation of DEWA Estimate / Connection Charges and processed further for field inspection, etc.
The Estimate / Connection Charges will be forwarded for payment after which DEWA’s field works will be executed. The customer will be able to track the status of the application, upload additional documents, download the approved documents, project status notification for the technical inspection, etc. through one window system.
Customer will receive SMS and e-mail notifications regarding the progress of the application (submission, revision, approval, etc.) In addition to notifications, the status of the application can also be tracked online through the tracking page of the e-service.
Getting electricity application can be revised once the estimate is issued to the customer by using revision option.
Once the technical documents are approved, a notification will be sent through SMS or email, DEWA estimate will be issued to the customer and notification for further coordination for technical inspection requirements, etc., up to release of power/water connection will be sent through the web site.