Dubai Electricity & Water Authority (DEWA) | Follow These Steps During Rain and Extreme Weather Conditions

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

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Follow These Steps During Rain and Extreme Weather Conditions

To ensure continuous and sustainable electricity supply in a stable and secure manner during the rainy season, use the services of a competent technician to carry out regular maintenance work. So that your safety and electricity supply are secured during all seasons.

Guidelines to ensure continuous power supply:

Check exposed connections and secure them by using water-proof sockets and fixtures

Check all the connections are properly earthed

Close all electrical cabinets

Seal all spare conduits, located at the building roof

Replace any damaged meter windows

For emergencies only please call 991

For more information, please follow DEWA’s official social media channels