Frequently Asked Questions

Shams Dubai - General

1. What are photovoltaic (solar) systems or "PV"?

A photovoltaic (PV) system uses PV cells to convert sunlight into electricity. PV cells are made of semiconductors and are used to assemble PV modules: the components used in PV systems. A great advantage of PV systems is that they are fully scalable and vary in size according to the local energy needs, so they can be used for residential, commercial and industrial electricity supply.

There are two main types of PV systems: grid-connected and stand-alone:

A grid-connected PV system is connected to the existing electricity grid. The electricity produced by the system can be used to feed local loads and the surplus is delivered to the electricity grid. This type of system is our main focus, as DEWA Distributed Solar Program deals with PV systems connected to DEWA electricity grid.

Off-Grid PV systems are not connected to the grid and are designed to use the electricity produced by the PV exclusively in your own residence or facility.

In all cases the energy produced by the PV modules is converted from DC to AC by an Inverter, either for your own use or for export to the DEWA network.

2. What are the benefits of installing solar panels for home and business owners?

Using solar energy produces no air or water pollution and no greenhouse gases emissions. Solar power offers benefits to both homeowners and businesses:

  • Reduces electricity bills - installing a solar PV system requires you to undertake an initial investment, but – due to the electricity generated locally – allows you to reduce your electricity bills over lifetime of the system (25 years and beyond for a well maintained installation).
  • Increases the value of your property – should you decide one day to sell or rent out your property, it will likely attract a higher price or rent in the market if a PV system is installed. In fact, the new owner or tenant will enjoy lower electricity bills due to the electricity generated locally.
  • Reduces your carbon footprint - Your carbon dioxide footprint is a measure of how much carbon dioxide you're releasing into the environment based on your energy-consuming habits. By using solar energy, you will be able to reduce or even erase your carbon footprint.
  • Supports Dubai’s economy and ensure its sustainable future. Solar power is locally produced. Every kWh of solar energy that we produce in Dubai reduces our demand for electricity.


3. How does our society collectively benefit from this?

Solar energy is a form of renewable energy which is clean, secure, and limitless. It produces no emissions and does not affect the environment.

Using renewable energy reduces our reliance on diminishing traditional sources of energy, such as gas, oil and coal, ensuring sustainability for future generations.

Renewable energy is a key factor in Dubai’s efforts to foster economic, and social growth while preserving the environment.

In 2011, the Dubai Supreme Energy Council formulated the Dubai Integrated Energy Strategy 2030, which requires renewable electricity sources to contribute to 15% of Dubai power needs.

The launch of Mohammed bin Rashid Al Maktoum Solar Park is the first milestone in the path to achieving this vision. The production and use of solar energy by Dubai citizens, businesses and industries will also contribute to this vision becoming a reality.



4. What is the investment cost and break down (equipment, installation, connection and maintenance fee)?

Unfortunately, there is no single or simple answer. Cost depends on a number of factors, such as whether the system is stand-alone or is integrated into the building design, the size of the system, and the system manufacturer, retailer, and installer.

It can be roughly said that the PV modules make up between 30-50% of the total installation costs. Annual maintenance fees are in the range of 0.5-1% of the installation costs. Connection fees are typically a small share of the total cost.

5. Are any incentives being provided?

Dubai is applying a Net Metering scheme.

In this case you can produce your own electricity and consume it directly.

If more electricity is produced than consumed, it can be injected into the DEWA distribution network.

This surplus energy will be credited and used to off-set future consumption of electricity.

The incentive is therefore the savings on the electricity bill, as you will be purchasing less electricity from DEWA in order to meet your needs.


6. Are there any tax incentives available for commercial or industrial enterprises for installing solar panels?

No tax or other incentives are currently being offered.

7. What is the estimated return on investment and saving for a residential, commercial, or industrial properties?

The investment return and savings depend on how much electricity you currently use, and the tariff you are paying (see 'Slab Tariff', and how much electricity the photovoltaic system will produce. In general it can be said that the business case for clients with larger consumption and the possibility to install bigger systems is currently more attractive than for clients with low consumption and smaller systems.

 You can ask your photovoltaic system provider (see List of Enrolled Electrical & Solar PV Consultants & Contractors) how much your new system will produce on an annual basis and compare that number to your annual electricity demand to get an idea of how much you will save.

8. Who is involved in the different steps needed to connect a Solar PV system?

  • DEWA 
  • Customer 
  • Consultant /Contractor 
  • Equipment Manufacturer


Once you decide to install a Solar PV System, you will be advised to contact an enrolled Electrical & DRRG Solar PV Consultant or Contractor that will provide you with recommendations on the best possible solution for your property. You or your Consultant or Contractor may gather proposals from different equipment Manufacturer in order to source the required equipment. The Consultant or Contractor, acting as your agent, will gather all necessary information and documentation and initiate the online Application Process with DEWA.

If the Consultant does not have an in-house ability to construct and Install the Solar PV equipment, a Contractor will be hired for the construction and the installation of the equipment.

DEWA has an enrolment scheme for Consultants and Contractors based on a Solar PV Expert Certification in order to ensure a high standard of safety and efficiency. For more details and instructions please go to (List of Enrolled Electrical & Solar PV Consultants & Contractors)

Please note that DEWA only provides the list of the enrolled Electrical & DRRG Solar PV Consultants and Contractors that have attended DEWA’s Solar PV Training Course and possess the necessary qualification and skill. However, DEWA will not be responsible for any professional or boundary advice or other professional technical guidance given by the Consultant/ Contractor or for any injuries, damage, loss, substandard designs, construction, building, installation, delays and for any negative consequences arising from the services delivered by the listed Consultants and Contractors.

In order for Manufacturers and Equipment Suppliers to have their equipment included in the DEWA list of eligible equipment, they must submit a formal request to DEWA. A thorough evaluation of all standards and certification documents will ensure equipment is compliant with DEWA regulations and will then be included in the DEWA list of eligible equipment. This process ensures that the equipment meets the required DEWA quality and safety standards. For more details and instructions please go to (PV Equipment Eligibility):

Please note that the information presented on the DEWA website provides an overview of the manufacturers and equipment that meet DEWA technical standards. However, this does not constitute an endorsement or warranty of any kind, whether express, implied or statutory, including but not limited to warranties of title, merchantability, satisfactory quality, fitness for particular purpose, warranty for performance, professional advice, professional financial guidance, and shall not be relied upon as the only source of information for purchasing, contracting, investment decisions or for executing other binding agreements. Please refer to the individual manufacturer / supplier listed to verify the quality, performance, availability, cost and reliability of their equipment.

9.The connection procedure consists of 4 different stages:

  • The No Objection Certificate (NOC) stage
  • The Design Approval stage
  • The Inspection and Connection stage
  • The Generation stage

Once you decide to invest in a Solar PV generator, it is recommended you hire a DEWA enrolled Electrical & DRRG Solar PV Consultant or Contractor (List of Enrolled Electrical & Solar PV Consultants & Contractors) that will act as your agent and will advise you on the best possible solution for your system.

During the first stage, the Consultant/Contractor will gather all necessary general information and will then submit the online PV connection application form (Connection Process).

DEWA will carry out the application assessment and ensure all necessary documents have been submitted and all the criteria have been met. Upon successful completion of the assessment, DEWA will issue the No Objection Certificate (NOC).

In the second stage, your Consultant/Contractor should submit the online Application for Design Approval. With this application a number of technical documents need to be submitted to DEWA, such as the site plans, system design plans and details of the proposed equipment, compliance with DEWA regulations.

Upon successful completion of the application assessment by DEWA, you will be informed of the connection fee. Once you have paid the connection fee, DEWA will begin the necessary network intervention in order to facilitate the connection process and you can begin the required construction and installation.

The third stage of the process begins once your PV equipment has been laid out. However, before you initiate any electrical work, your consultant/Contractor must perform Mechanical Completion with the concerned building Authority (i.e Dubai Municipality, Trakhees) to insure the layout is compliant with all the applicable safety regulations. Once this is completed, you may proceed with the necessary electrical work and installations.

After all the electrical work has been finalised, you will now need to perform the online Notification for Electrical inspection and Testing in order to complete the inspection of your plant and to proceed with the Connection. With this notification, you will also be required to submit a number of certificates, a signed Connection Agreement between you and DEWA and a number of other documents. For details, kindly refer to (Connection Process).

Once DEWA finalises the assessment, meters will be installed.

The final stage begins once DEWA has installed the meters and begin to consider the energy generated by your plant.

You will also be required to submit the signed Connection Agreement with DEWA, which sets out the net metering arrangement and the responsibilities of both parties.

In addition, you will be required to present a signed Operation and Maintenance Contract as well as the Operation and Maintenance Manual provided by your Consultant and / or Contractor. For more details please refer to (DEWA DRRG Connection Guidelines) .

SNAPSHOT OF THE CONNECTION PROCESS:

9. What equipment is needed?

A PV system is made up of different components. These include: 

Solar Panels

Solar panels are the electricity-generating units of a Solar PV system. Most solar panels have a life cycle of up to 25 years, but in some cases this can be longer. They are usually guaranteed by the manufacturer for a certain portion of the lifespan and they undergo a loss of performance over time. Therefore, some minimum efficiency is typically guaranteed. 

Inverter

The Inverter converts the DC electricity produced by the solar panels into an alternating current (AC) that can be used directly in the house or injected into the DEWA network. The Inverter should be located in an airy, safe and accessible area and protected from direct solar radiation and water. Inverters typically have an efficiency above 95% and a general warrantee for 10 years.

Metering System

To measure the electricity generated by the renewable generation unit and electricity consumed in the premises, two energy meters must be installed:

  • The first meter supplied and installed by DEWA measures the power generated by the photovoltaic system.
  • The second meter supplied and installed by DEWA measures the power exported to DEWA grid and the power imported from DEWA grid. During the connection process, the renewable generation unit will be inspected by DEWA before the metering system can be installed. The inspection ensures that the generation unit complies with DEWA technical and safety regulations.


Interface protection

An automatic decoupling device (also called Interface Protection) should be installed between the inverter and the network connection point, if not yet incorporated in the inverter. This decoupling device stops the PV plant when a problem is detected on the network or when maintenance is needed. This prevents the current from being injected into the network or the electric loads within the premises when the electric power supply has been switched off for safety reasons.

10. Does DEWA have any guidelines relating to the technical specifications of the solar panels and other equipment?

Such specifications are included in the following documents:

  • Standards for (Distributed Renewable Resources Generators connected to the Distribution Network)
  • Connection guidelines for Renewable Resources Generators connected to medium- and low-voltage distribution networks.
  • The manufacturer should provide a certificate proving that their equipment is compliant with these requirements. This certification document will be requested by DEWA during the connection process. A list of eligible equipment can be found on DEWA Website. The list is non exhaustive: you can opt for a manufacturer currently not included in the list as long as the following two conditions are met:
  • The equipment must be compliant with DEWA standards
  • Proof of such compliance must be sent to DEWA based on the same requirements formulated in the manufacturer equipment eligibility process instructions (PV Equipment Eligibility).


11. Are there any basic criteria that determine whether a certain residential or business unit is suitable for the installation?

Solar panels have truly come a long way. As its popularity increases and installation costs are gradually reduced, a lot of homeowners and businesses nowadays are eager to benefit from this sustainable technology.

The roof orientation, shading and surface area will determine whether you can benefit from this technology as well as the type and size of equipment you require.

We advise you to contact a DEWA enrolled Electrical & DRRG Solar PV Consultant or Contractor that can evaluate your criteria and advise you on the best possible solution for your premises.

There are three factors to be considered when planning to install solar cells onto the building’s envelope:

  • Panels orientation to the sun
  • Panels inclination
  • Potential shadow

The favourable orientation for fixed solar cells in the United Arab Emirates throughout the year is south, and the optimal inclination is about 24 degrees. This typically allows an annual irradiation of about 2100 kWh/m2 for Dubai, when both direct and diffuse radiation are considered.

It is important that panels are kept clean and any deposit of dirt and dust is avoided, since these reduce sensibly the efficiency of the panels. Dubai is in a region prone to dust storms and its accumulation, therefore it is recommended that you clean the PV frequently.

Furthermore, it is advisable to avoid any shadow on the panels because this can cause a significant drop in performance, may damage the module.

A solar system is generally made up of modular components. This means that one can easily replace a malfunctioning component, and possibly extend the system in the future. 

12. Where are the panels usually installed?

In urban environments such as Dubai, the solar panels are typically integrated in buildings rather than mounted on the ground. Panels are usually installed on the roof rather than on the building façade, to reduce the visual impact and ensure ease of access for cleaning and maintenance. However, PV systems can be blended into almost any imaginable structure. You might find PV being used outdoors for security lighting as well as in parking lot rooftops and bus station shelters.

13. Who will be responsible for maintaining the solar panels and related equipment once it is installed?

The maintenance of the system is the responsibility of the customer, who is required to have an operation and maintenance contract with a service provider. As part of the connection process, the customer must present a signed Operation and Maintenance Contract. It is required that the Operation and Maintenance Contract Service providers are enrolled as Electrical & DRRG Solar PV Consultant and Contractors

14. What is the cost of solar panel technology?

The cost of the system depends on the size as well as the type of system used. Please refer to the answer to question 4 “What is the investment cost breakdown (equipment, installation, connection and maintenance fee”. 

15. Are there any additional costs other than equipment, installation and maintenance fees?

DEWA will charge a one-off connection fee as part of the connection process. No further specific charges will be added to future customer’s bills on an ongoing bases. For most installations, the one-off connection fee will simply equal the fixed amount charged by DEWA for each renewable generator connected to the grid. This amount is currently set at AED 1,500 for each renewable generator, and covers mainly the cost incurred by DEWA for the procurement and installation of the Solar PV generation check meter. For large installations (with size above 400 kW) some dedicated equipment might be needed for the proper integration of the renewable generator into DEWA distribution network. In this case, DEWA will charge the cost of such equipment as part of the connection fees. The need for such equipment, will be made known to the applicant in the early stages of the application process, so that the customer will be in a position to take an informed decision on whether to proceed with the project or not. An estimate of the connection fees will then be communicated to the customer in design approval stage. 

16. Who bears the cost of the new meter?

The bi-directional smart meter measuring the electricity exported to and imported from DEWA electricity grid will be installed by DEWA without any additional cost to customers over the normal service charges.

The second meter, installed to measure the electricity generated by the PV system, will be charged by DEWA as part of the one-off connection fees.

Shams Dubai - Customers

Is there a limit as to how much solar electricity a DEWA customer can produce?

As per the Connection Conditions (Publications & Resources) and as already pointed out in the answer to question 10, the capacity installed should not exceed the maximum load allowed at your premises. Moreover, DEWA could impose a lower threshold should it be justified by technical limitations related to the integration of your PV system into the power distribution grid.

In order to fully gain the financial benefits of the net-metering scheme, you should install a system that, during its lifetime, produces at the most the electricity that you will be using over the same period.

What happens to the energy produced? Is it automatically available for my personal use or is it fed back into the grid?

The electricity produced by the solar panel system is available for your own use and any excess is fed back into the grid. The quantity exported to the DEWA grid is monitored by the meter so that you can be credited on your future electricity bills. 

Once produced, where is the energy stored?

While off-grid PV systems depend on rechargeable batteries to store excess electricity, grid-connected systems do not require any storage, as excess electricity can be fed to the distribution grid.

Net-metering programmes provide producers with credit for any electricity they deliver to the grid. 

How will energy exported to DEWA be represented on my bill?

The electricity produced by the PV system reduces the amount of energy that a customer has drawn from the grid. If, at any point in time, more energy is produced than consumed, the excess is exported to the grid.

The monthly energy bill will only reflect the net amount of energy consumed as demonstrated in the diagram below:

How will energy exported to DEWA be represented on my bill?

If during a billing period more energy is exported than imported, the invoiced value of electricity will be zero and the surplus electricity will be shown as a credit which can be brought forward in the following billing period as shown in the diagram below:

How will energy exported to DEWA be represented on my bill?

Net Producer – Production higher than consumption

The following billing period, the credit will be offset against net consumption. 

How will energy exported to DEWA be represented on my bill?

If during the course of several consecutive months more energy is produced than imported from the grid, the credit accumulates and is carried over to the following months.

How will I be compensated for energy produced?

Any surplus of electricity will be offset from your bills in the following months. An indefinite rollover is applied, so any surplus will be carried forward to the next bill.

How is the offsetting of export electricity and electricity credits applied to the slab tariff structure?

As shown in the previous graphs electricity exports within the billing period and electricity credits carried forward from previous billing periods are deducted from the electricity imported from the grid, and only then are DEWA tariff slabs (and any applicable fuel surcharges) applied to calculate the bill. This means more savings for customers, as residual consumption is billed at lower slab rates.

For more details regarding DEWA tariffs and slabs, please visit DEWA website: http://www.dewa.gov.ae/tariff/tariffdetails.aspx

What if I have multiple accounts with DEWA? Can the electricity generated and exported under one account be offset against consumption of other accounts?

This is possible as long as the other accounts are also located within the same plot. In this case you just need to indicate as part of your application which other accounts you want DEWA to link to the PV generator for offsetting purposes.

If I have multiple accounts within a plot of land, in which order will my different accounts be offset?

The account hosting the generator is always the first one, and the order of the subsequent ones will be determined by you during the connection application process. You can optimise your total invoiced amount by choosing an order where the accounts with the highest consumption are offset first.

Please see the diagram below:

If I have multiple accounts within a plot of land, in which order will my different accounts be offset?

I own a residential building (or a commercial retail space) and would like to install a solar system for use by different tenants. Can you provide an applicable model that I can use?

Under current legislation it is not planned to offset electricity produced by a PV plant against electricity consumed by different customers. You can only offset electricity consumption of the common areas of the building (lighting, air-conditioning, elevators etc.) measured by the meters you own. Another option is for individual tenants to install solar systems for their own use (tied to their own accounts)

What if I decided to sell or rent the property that hosts a solar PV generator, What are my options in this case?

Should you decide to sell or rent the property that hosts your Solar PV generator, you can agree with the new owner or tenant to transfer your generator to their account. However, your accumulated credit cannot be transferred to the new owner’s or tenant’s account.

Shams Dubai - Interested in Installing

Can I install solar panels in my home/ business premises/ production facility?

PV systems can be installed in your home and in your commercial or industrial premises provided there are suitable conditions for that. PV systems can be blended into a wide range of residential, commercial and industrial building structures.

PV can be used to power your premise's electrical systems, including lights, electrical cooling systems, and appliances.

WARNING:

  • All electrical installations, operation and maintenance should be done only by qualified solar PV electricians (DEWA enrolled Electrical & DRRG Solar PV consultants and contractors).
  • Under no circumstances should the owner of the solar system interact with its components.
  • When exposed to light, photovoltaic (PV) arrays create electrical energy that cause a hazardous condition.


How long will it take to assemble the system?

Provided all authorisations required have been obtained, PV installations can be done quickly. A small 10 or 20 kW system can be installed within a week, while a larger, commercial or industrial system may take a few (4-8) weeks.

What is the connection procedure?

The connection procedure consists of 4 different stages:

  1. The No Objection Certificate (NOC) stage
  2. The Design Approval stage
  3. The Inspection and Connection stage
  4. The Generation stage

Once you decide to invest in a Solar PV generator, it is recommended you hire a DEWA enrolled Electrical & DRRG Solar PV Consultant or Contractor (List of enrolled Solar PV Consultants & Contractors) that will act as your agent and will advise you on the best possible solution for your system.

During the first stage, the Consultant/Contractor will gather all necessary general information and will then submit the online PV connection application form (Apply for Solar PV Connection).

DEWA will carry out the application assessment and ensure all necessary documents have been submitted and all the criteria have been met. Upon successful completion of the assessment, DEWA will issue the No Objection Certificate (NOC).

In the second stage, your Consultant/Contractor should submit the online Application for Design Approval (Apply for Solar PV Connection). With this application a number of technical documents need to be submitted to DEWA, such as the site plans, system design plans and details of the proposed equipment, compliance with DEWA regulations.

Upon successful completion of the application assessment by DEWA, you will be informed of the connection fee. Once you have paid the connection fee, DEWA will begin the necessary network intervention in order to facilitate the connection process and you can begin the required construction and installation.

The third stage of the process begins once your PV equipment has been laid out. However, before you initiate any electrical work, your consultant/Contractor must perform Mechanical Completion with the concerned building Authority (i.e Dubai Municipality, Trakhees) to insure the layout is compliant with all the applicable safety regulations. Once this is completed, you may proceed with the necessary electrical work and installations.

After all the electrical work has been finalised, you will now need to perform the online Notification for Electrical inspection and Testing (Apply for Solar PV Connection) in order to complete the inspection of your plant and to proceed with the Connection. With this notification, you will also be required to submit a number of certificates, a signed Connection Agreement between you and DEWA and a number of other documents.For details, kindly refer to (DEWA DRRG Connection Guidelines)

Once DEWA finalises the assessment, meters will be installed.

The final stage begins once DEWA has installed the meters. If your plant is equal or bigger than 100 kilowatts you should request the online Performance Test Notification. Upon successful completion of the plant performance test, DEWA will begin to consider the energy generated by your plant.

You will also be required to submit the signed Connection Agreement with DEWA, which sets out the net metering arrangement and the responsibilities of both parties.

In addition, you will be required to present a signed Operation and Maintenance Contract as well as the Operation and Maintenance Manual provided by your Consultant and / or Contractor. . For more details please refer to (DEWA DRRG Connection Guidelines)

Snapshot of the Connection Process:

Is there any limit to the size of the PV system that I can install?

As per the Connection Conditions (Publications & Resources) the capacity installed cannot exceed the maximum load allowed at your premises. Moreover, DEWA may impose a lower threshold should it be justified by technical limitations related to the integration of your PV system into the power distribution grid.

How big a photovoltaic system do I need?

The size of solar PV system you need depends on several factors such as how much electricity you use, the size of your roof, and how much you're willing to invest. Also, you need to consider whether you want the system to supply your complete electricity usage, or only a part of that. In order to fully gain the financial benefits of the net metering scheme, you should install a system that, during its lifetime, produces at the most, the amount of electricity that you will be consuming over the same period.

You can contact an electrical Consultant that will help you determine what size and type of system would suit your needs. For a list of DEWA’s registered Consultants and Contractors, please visit the following link: (List of enrolled Solar PV Consultants & Contractors

What equipment is needed?

A PV system is made up of different components. These include:

  • Solar Panels Solar panels are the electricity-generating units of a PV system. Most solar panels have a life cycle of up to 25 years, but in some cases this can be longer. They are usually guaranteed by the manufacturer for a certain portion of the lifespan and they undergo a loss of performance over time. Therefore, guaranteed efficiency is provided by the manufacturer (e.g. usually 90 % after 10 years and 80 % after 25 years).
  • Inverter The Inverter converts the DC electricity produced by the solar panels into an alternating current (AC) that can be used directly in the house or injected into the DEWA network. The Inverter should be located in an airy, safe and accessible area and protected from direct solar radiation and water. The efficiency of the Inverter should be greater than 95 % with a general guarantee of 10 years.
  • Metering System To measure the electricity generated by the renewable generation unit and electricity consumed in the premises, two energy meters must be installed:
  • The first meter supplied and installed by DEWA measures the power generated by the photovoltaic system.
  • The second meter supplied and installed by DEWA measures the power exported to DEWA grid and the power imported from DEWA grid. During the connection process, the renewable generation unit will be inspected by DEWA before the metering system can be installed. The inspection ensures that the generation unit complies with DEWA safety regulations.
  • Interface protection. An automatic decoupling device (also called Interface Protection) should be installed between the inverter and the network connection point, if not yet incorporated in the inverter. This decoupling device stops the PV plant when a problem is detected on the network or when maintenance is needed. This prevents the current from being injected into the network or the electric loads within the premises when the electric power supply has been switched off for safety reasons.


Does this technology pose any security threat to my property/ family/ tenants/ employees?

DEWA has developed a set of strict regulations that govern the PV system installation process. In addition, DEWA has strict guidelines and other relevant specifications ensuring that only the safest and most reliable equipment is used in Dubai. Using a DEWA enrolled Electrical & DRRG Solar PV Contractor for the installation, operation and maintenance of your solar system will improve your safety.

Nevertheless, you should be aware that DEWA only provides the list of the enrolled Consultants and Contractors that have attended DEWA’s Solar PV Training Course and possess the necessary qualification and skill. However, DEWA will not be responsible for any professional or boundary advice or other professional technical guidance given by the Consultant/ Contractor or for any injuries, damage, loss, substandard designs, construction, building, installation, delays and for any negative consequences arising from the services delivered by the listed Consultants and Contractors.

WARNING:

  • All electrical installations, operation and maintenance should be done only by qualified solar PV electricians (DEWA enrolled Electrical & DRRG Solar PV consultants and contractors).
  • Under no circumstances should the owner of the solar system interact with its components.
  • When exposed to light, photovoltaic (PV) arrays create electrical energy that cause a hazardous condition.


Where can I buy solar panels?

We suggest you look for a DEWA enrolled Electrical & DRRG Solar PV Consultant or Contractor (List of enrolled Solar PV Consultants & Contractors) and eligible equipment supplier (List of Eligible Equipment). .

DEWA enrolled Electrical & DRRG Solar PV Consultants and Contractors will provide you with all the necessary information regarding your needs. Enrolled Electrical & DRRG Solar PV Consultants and Contractors have undergone the necessary training on DEWA equipment and installation regulations, and can propose to you a range of solar system solutions for your home or business.

Are there any additional costs other than equipment, installation and maintenance fees?

A one-off connection fee will be charged by DEWA as part of the connection process. This will typically represent a small share of the overall project cost.

What happens to my current electricity meter if I install a PV system?

If you have an old electromechanic meter it will be replaced by a bi-directional smart meter measuring not only the electricity that you will import from DEWA electricity grid, but also the electricity that you will export to DEWA grid. If a DEWA smart meter is already installed at your premises this change will not be required, as your meter will be already fit for the purpose.

A second smart meter will be installed by DEWA to measure the electricity generated by your PV system.

Who bears the cost of the new meter?

The bi-directional smart meter measuring the electricity exported to and imported from DEWA electricity grid will be installed by DEWA without any additional cost to customers over the normal service charges.

The second meter, installed to measure the electricity generated by the PV system, will be charged by DEWA as part of the one-off connection fees. 

Can you provide a list of authorised consultants and contractors that can assemble my PV system?

For a list of DEWA enrolled Electrical & DRRG Solar PV Consultants or Contractors please go to: (List of Enrolled Solar PV Consultants & Contractors)

Are there any permits or approvals that I must obtain from other government bodies to complete the application process?

You will need a Building Permit from Dubai Municipality for the civil or structural part of the installation, and a Completion Certificate after the Municipality has inspected and completed its final checks. For buildings located in Free Zones, the competent Authority (e.g. Trakhees) should provide these documents. 

Can any company install, operate and maintain a solar panel technology for me, even if they are not enrolled?

Only DEWA enrolled Electrical & DRRG Solar PV Consultants and Contractors are authorised to install, operate and maintain your solar PV system. If you do not rely on an authorised contractor, your system will not be eligible for the grid connection and as such you will not be eligible to benefit from the Net Metering mechanism.

WARNING:

  • All electrical installations, operation and maintenance should be done only by qualified solar PV electricians (DEWA enrolled Electrical & DRRG Solar PV consultants and contractors).
  • Under no circumstances should the owner of the solar system interact with its components.
  • When exposed to light, photovoltaic (PV) arrays create electrical energy that cause a hazardous condition.


I own a residential building (or a commercial retail space) and would like to install a solar system for use by different tenants. Can you provide an applicable model that I can use?

Under current legislation it is not planned to offset electricity produced by a PV plant against electricity consumed by different customers. You can only offset electricity consumption of the common areas of the building (lighting, air-conditioning, elevators etc.) measured by the meters you own. Another option is for individual tenants to install solar systems for their own use (tied to their own accounts)

I ALREADY HAVE A SOLAR PV SYSTEM INSTALLED AT MY PREMISES:

I already use solar panels as on off-grid system and benefit from energy produced. Should I apply for connection to the grid?

If your off-grid system produces more electricity than you actually need and you don’t have an electricity storage system (or you have one but you want to get rid of it to avoid costly replacements or to free-up space), then connecting to the grid might be the best solution for you. Note that the system will need to comply with DEWA specifications in order to qualify for connection.

I have already installed solar panels and I am not sure if they are in line with your technical guidelines and standards. Whom should I contact for more information?

Please contact a DEWA enrolled Electrical & DRRG Solar PV Consultant or Contractor to have your system inspected. You will be guided on how to proceed.

Please refer to the DEWA list of enrolled Electrical & DRRG Solar PV Consultants or Contractors: LINK

The solar panels I have installed are not in line with DEWA technical guidelines, what should I do?

Please contact a DEWA enrolled Electrical & DRRG Solar PV Consultant or Contractor to have your system inspected. You will be guided on how to proceed.

In case of a fault, whom do I contact?

If there are issues with the PV system itself, such as those relating to substandard production output, please contact your Electrical & DRRG Solar PV consultant or Contractor. However, if you are experiencing issues with the meter or the billing, please contact DEWA. (Contact Us

WARNING:

  • All electrical installations, operation and maintenance should be done only by qualified solar PV electricians (DEWA enrolled Electrical & DRRG Solar PV consultants and contractors).
  • Under no circumstances should the owner of the solar system interact with its components.
  • When exposed to light, photovoltaic (PV) arrays create electrical energy that cause a hazardous condition.

For a list of DEWA enrolled Electrical & DRRG Solar PV Consultants or Contractors please go to: (List of Enrolled Solar PV Consultants & Contractors)

Are there any permits or approvals that I must obtain from other government bodies to complete the application process?

You will need a Building Permit from Dubai Municipality for the civil or structural part of the installation, and a Completion Certificate after the Municipality has inspected and completed its final checks. For buildings located in Free Zones, the competent Authority (e.g. Trakhees) should provide these documents.

Can any company install, operate and maintain a solar panel technology for me, even if they are not enrolled?

Only DEWA enrolled Electrical & DRRG Solar PV Consultants and Contractors are authorised to install, operate and maintain your solar PV system. If you do not rely on an authorised contractor, your system will not be eligible for the grid connection and as such you will not be eligible to benefit from the Net Metering mechanism.

WARNING:

  • All electrical installations, operation and maintenance should be done only by qualified solar PV electricians (DEWA enrolled Electrical & DRRG Solar PV consultants and contractors).
  • Under no circumstances should the owner of the solar system interact with its components.
  • When exposed to light, photovoltaic (PV) arrays create electrical energy that cause a hazardous condition.


I own a residential building (or a commercial retail space) and would like to install a solar system for use by different tenants. Can you provide an applicable model that I can use?

Under current legislation it is not planned to offset electricity produced by a PV plant against electricity consumed by different customers. You can only offset electricity consumption of the common areas of the building (lighting, air-conditioning, elevators etc.) measured by the meters you own. Another option is for individual tenants to install solar systems for their own use (tied to their own accounts)

Shams Dubai - Owner

I already use solar panels as on off-grid system and benefit from energy produced. Should I apply for connection to the grid?

If your off-grid system produces more electricity than you actually need and you don’t have an electricity storage system (or you have one but you want to get rid of it to avoid costly replacements or to free-up space), then connecting to the grid might be the best solution for you. Note that the system will need to comply with DEWA specifications in order to qualify for connection.

I have already installed solar panels and I am not sure if they are in line with your technical guidelines and standards. Whom should I contact for more information?

Please contact a DEWA enrolled Electrical & DRRG Solar PV Consultant or Contractor to have your system inspected. You will be guided on how to proceed.

Please refer to the DEWA list of enrolled Electrical & DRRG Solar PV Consultants or Contractors: LINK

The solar panels I have installed are not in line with DEWA technical guidelines, what should I do?

Please contact a DEWA enrolled Electrical & DRRG Solar PV Consultant or Contractor to have your system inspected. You will be guided on how to proceed.

In case of a fault, whom do I contact?

If there are issues with the PV system itself, such as those relating to substandard production output, please contact your Electrical & DRRG Solar PV consultant or Contractor. However, if you are experiencing issues with the meter or the billing, please contact DEWA. (Contact Us)

WARNING:

  • All electrical installations, operation and maintenance should be done only by qualified solar PV electricians (DEWA enrolled Electrical & DRRG Solar PV consultants and contractors).
  • Under no circumstances should the owner of the solar system interact with its components.
  • When exposed to light, photovoltaic (PV) arrays create electrical energy that cause a hazardous condition.

EV Green Charger

    The Electric Vehicle (EV) Green Charger 


    The Electric Vehicle (EV) Green Charger Initiative was launched in support of H.H. Sheikh Mohammed bin Rashid Al Maktoum’s vision to make Dubai the smartest and happiest city in the world and promote green transportation in the city. The aim of this project was to set up an electric vehicle charging infrastructure for the public across Dubai. At the time of the launch of the initiative there were a very limited number of electrical vehicles in Dubai mainly because there was no EV charging infrastructure available. Hence DEWA, as the electricity provider for Dubai, took the lead in setting up an EV charging infrastructure to encourage the public to switch over from petrol to electric vehicles, thus directly contributing towards Dubai’s carbon abatement strategic target of carbon reduction by 16% by 2021 and reduction in other emissions.

    1. DEWA announced in April 2014 that electric cars will be seen in the streets of Dubai.  What progress has been made so far?
    DEWA, as the electricity provider for Dubai, took the lead in setting up the first EV charging infrastructure in the UAE to encourage the public to switch over from petrol to electric vehicles. DEWA successfully installed 100 electric charging stations by December 2015, in different areas of Dubai such as government offices, airports, gas stations, shopping malls, commercial offices, clinics and hospitals, residential complexes and establishments, as part of the Green Charger initiative. Furthermore, DEWA has announced plans to increase the number of charging stations to 200 stations in 2018.

    2. What are the planned objectives of this project for the sustainable development of Dubai?

    The EV Green Charger infrastructure is one of three smart initiatives DEWA launched in-line with its strategic direction towards Happy Stakeholders (S02), Minimize Environmental Footprint (TBL03), Enabling Smart City (IP09), and supporting Smart Dubai Strategy. A main opportunity DEWA capitalized on for the success of this initiative was the clear strategic direction in Dubai Plan 2021 towards a smart & sustainable city and aligned with UAE Vision 2021. Dubai has actually set a target to reduce CO2 emissions by 16% by 2021. This initiative will support this strategic direction.

       
    3. How many EV green chargers are currently installed and where are they located?

    DEWA have developed and deployed 100 charge points across the city, the location of which is available on DEWA website and DEWA smart application. All new charger installation and location are updated regularly on DEWA’s website and smart application

    4. What are the different types of the EV Green Chargers?
    DEWA installed three types of chargers, Fast Charger, Public Charger and Wall Box.
    Fast Charger provides an 80% charge within 20 to 45 minutes depending on the type of car and battery capacity. Most of these are installed at petrol stations.
    Public Charger (dual outlet) provides full charge in 2 to 4 hours, depending on the type of car and battery capacity.
    Wall Box (single outlet) provides a full charge in 2 to 4 hours, depending on the type of car and battery capacity.

    5. Where will I find assistance in using the EV Green Charger?
    Customers can contact DEWA customer care centre on 04- 601 9999 for assistance about the EV Green Chargers. However the charge points are easy to use and have instructions attached to the side on how to be used. Also you can follow this link to view the instructional video (xxx instruction video to be linked)
       
    6. Are the EV Green Charger accessible on a 24-hour basis?
    The EV Green Chargers located at the DEWA Customer Happiness Centres are available, from Sunday to Saturday during 07:30am to 12:00am. However, EV Green Charger located in petrol stations and other public locations, will be available on a 24/7 basis.
       
    7. Where can I purchase an electric vehicle in Dubai and at what cost?
    Please contact car dealerships for availability and costs since the prices vary for vehicles. Since the launch of DEWA EV green charger initiative, demand has increased, leading to more models of EV being made available by dealers.
       
    8. What is the typical range of an electric vehicle?
    The range of the electric vehicle depends on battery capacity and type of vehicle, typically it ranges from 120km to 500km.
       
    9. What happens if my battery runs out of charge before I reach the charge points?
    Same as with any vehicle, drivers are responsible for ensuring that they have a sufficient charge for the journey. All electric vehicles provide information to their drivers on their estimated range in the car’s instrument panel.
       
    10. What is a plugin hybrid vehicle?
    A plugin hybrid vehicle has a regular petrol engine and with an additional electric motor. This vehicle can run on either petrol, batteries or both at the same time. It also has a plug for charging on-board batteries and can run as full electric mode with a limited range.
       
    11. Does DEWA own electrical vehicles?
    DEWA is committed to achieving Dubai Supreme Council of Energy target of 10% of all new purchase to be electric/hybrid by 2020. DEWA currently owns 19 electrical vehicles, this fleet will be increasing as per the target.
       
    12. Can everyone use the DEWA EV Green Chargers?
    DEWA EV Green Chargers are open to all holders of the Green Charger card that can be obtained by registering with DEWA and setting up a special account at a DEWA Customer Happiness Centre.
       
    13. How can I tell when my electric vehicle is completely charged?
    Check the display on our charging station or battery charge indictor on your vehicle’s display. Either one will tell you when your charging session is complete.
       
    14. Can I discontinue the charging process before it is complete?
    Yes. You can stop the charge at any time following the instructions on the charger.
       
    15. Can I charge the battery even if it's not empty?
    Yes, an electric vehicle’s battery management system actively manages the delivery of the charge to ensure the maximum lifespan of the battery. Just plug it in and let the car do the rest.
       
    16. What do I do if the charger does not work when I place my Green Charger Card in front of the charger’s card reader?
    Please contact DEWA Customer Care Centre on 04- 601 9999, who will be happy to assist you with the matter. You can also email customercare@dewa.gov.ae (please attach a copy of your EID) or visit any DEWA Customer Happiness Centers. DEWA will issue a new card if it is lost or damaged.
       
    17. Where can I get access to EV green Charger outside Dubai?
     Currently DEWA only provides the EV Green Charger infrastructure in the Emirate of Dubai.
       
    18. How much does it cost to charge an electric vehicle?
    The cost to charge the electric vehicle depends on energy required to charge the battery, which is directly related to the capacity of the battery in the vehicle and the usage by the car owner. However, the rate per kilowatt hour (kW/h) for charging an electric vehicle in public charging points is 29 Fils per kW/h. If you charge your vehicle at home, the standard residential electricity rate will be applied. 

    19. How can I charge my electric vehicle at home? How much does it cost?

    Home chargers can be installed at customers’ premises behind the customers’ meter, like any other home appliances. When charging the car at home, the electricity used is added to the normal DEWA bill at standard residential electricity rates.

    20. How will I be billed when using DEWA EV Green Charger?
    Customers that want to use DEWA EV Green Charger must register with DEWA for Green Charger card to access the EV Green Charger. This card is linked to the customer’s account and is currently billed on a monthly basis.
       
    21. How can I register my Green Charger card with DEWA?
    Visit any of DEWA Customer Happiness Centres to register your car, and to obtain the Green Charger Card to access the charging points. Please check on our website the timing, location for each branch
       
    22. What documents are required to register with DEWA?
    You will need to provide your Emirates ID, your driving license and your vehicle license (Mulkiya).
       
    23. Can I use one Green Charger card for more than one vehicles?
    Yes, but any use of the card will be charged to the card owner.
       
    24. I sold my car. What do I need to do to deactivate my Green Charger card?
    You need to send an email to customercare@dewa.gov.ae, mentioning that you need to apply for final bill and deactivate your Green Charger card, with a copy of your EID. Once the final bill is ready, you will receive an SMS to settle your final bill at any DEWA branch. Alternatively, you can visit any DEWA Customer Happiness Centres and apply for the final bill with a copy of your EID.
       
    25. Are there any costs involved when registering?
    Registration is free, although a fully-refundable security deposit of AED 500 is required.
       
    26. Who can register?
    Individuals, companies and communities. Anyone who is interested in registering can do so without cost at DEWA customer Happiness Centres.
       
    27. Where can I pay my bill?

    Through all DEWA payment channels including DEWA’s website at Bill Payment page.

       
    28. Can I merge my existing consumption electricity bill with my electric vehicle bill?
    At the moment these bills are being kept separate.
       
    29. I closed my DEWA electricity and Water account and I have an excess amount due. Can I transfer the excess amount to my electric vehicle account number and vice versa?
    Yes, you can transfer the excess amount to your other account.

       
    30. What should I do if my Green Charger card is lost or damaged, or if I have any problem while charging?
    You can call our customer care centre on 04-601 9999, email customercare@dewa.gov.ae or visit any DEWA Customer Happiness Centre.

    31. What are the incentives offered to the EV users?

    DEWA worked closely with other government entities (Dubai Supreme Council of Energy, RTA, Dubai Municipality, Dubai Police, Dubai Airports, ESMA and Civil Defence) to establish the Green Mobility initiative, which is studying further incentives to promote EVs and setting targets for EV/Hybrid vehicle procurement for Dubai Government entities. This has resulted in an initial target for EV/Hybrid vehicles for Dubai of 10% by 2030.

    32. What is the procedure to install an EV public or fast charger?

    For more information on the procedure and the steps to be taken, please contact customer care centre on 04-601 9999, email customercare@dewa.gov.ae

    33. DEWA Green charger is the only EV charging station provider in Dubai, or are there other non DEWA EV chargers?

    There are other types available in Dubai.


Activation of Electricity and Water (Move-in)

1. What is One Step Move-in? 

Upon issuance of your Ejari from any of the 800 Property Management Companies / RERA approved centres, your data automatically get transferred to the DEWA system and DEWA creates your account (DEWA Move in).

2. Do I need to request separately for DEWA Move in at Property Management Company / RERA approved centres? 

No, you are not required to request separately for DEWA Move in at Property Management Company / RERA approved centres.

3. Do I need to submit any documents for DEWA Move in at Property Management Company / RERA approved centres? 

No, you are not required to submit any documents for DEWA Move in at Property Management Company / RERA approved centres. 

4. Do I need to submit DEWA payment receipt to Property Management Company / RERA approved Typing Centre for issuance of Ejari?

No, you are not required to submit DEWA payment receipt to Property Management Company / RERA approved Typing Centre for issuance of Ejari. You only need to provide your DEWA 9 digit premises number (displayed on the door of each premises)

5. How I will know that DEWA has created my Move in? 

When you get your Ejari, you will immediately receive an SMS and Welcome email from DEWA with your DEWA account details. 

6. How I can pay DEWA Security Deposit? 

The Welcome email that you receive from DEWA includes a link for payment of Security Deposit. By clicking on the link, you can pay DEWA Security Deposit online. Alternatively, you can pay DEWA Security Deposit through any DEWA payment channel.
 
7. If I do not receive Welcome email from DEWA, how can I make Move in?

If you do not receive a Welcome email from DEWA due to not entering your correct email ID by Property Management Company, you can apply online on DEWA Website / DEWA Smart App.
 
8. Do I need to enter Ejari number while applying online at DEWA Website / DEWA Smart App?

Yes, effective July 01, 2017 you will be required to enter Ejari number at the time of applying for DEWA Move in at DEWA Website / DEWA Smart App.

9. How will Ejari number help me in DEWA Move in at DEWA Website / DEWA Smart App?

If you enter a valid Ejari number, you will not be required to submit any documents.

10. Do I need to submit Ejari for DEWA Move-in Service?

Yes, effective July 01, 2017 all customers (Tenants only) will be required to submit Ejari for DEWA Move-in service.

11. Do I need to submit both Tenancy Contract and Ejari for DEWA Move in? 

No, you are required to submit Ejari only which will replace the traditional tenancy contract, for DEWA Move in. 

12. Can I get my Ejari at the time of getting my tenancy contract from any of the 800 Property Management Companies? 

Yes, you will get your Ejari at the time of getting your tenancy contract from any of the 800 Property Management Companies

EJARI ‘attestation’ fees, ‘security deposit’ fee and supply activation fee for electricity and water services:

13. How much is the fee for getting the Ejari?

- Ejari issuance - AED 170 to be paid to RERA through any of the authorised property management companies / RERA approved centres

- Service Charge - AED 40 to be paid for Ejari issuance to authorized property management companies /AED 45 to RERA approved centres

14. What should I do, if the charges demanded by authorized property management companies / RERA approved centres is more than the above?

In instances when customers notice extra charge(s) from any property management company / RERA approved centres, kindly notify Dubai Land Department 80022553737 – for corrective measures to be accordingly taken.

15. How much is the fee that I need to DEWA for activation of Electricity & Water?

Refundable security deposit for electricity and water connections - AED 2,000 (for apartments) / AED 4,000 (for villas), in addition to supply activation fees - AED 130 to be paid to DEWA through any payment channel.



De-activation of Electricity and Water (Move-out)

How can I submit online request for Final Bill Request?

To request a new Activation of Supply, visit the 'Final Bill Request (Move out)’ page.

Are any attachments required while submitting an 'online Request for Final Bill application?

Yes, you need to attach your Emirates ID or Passport copy.

What rules do I have to follow while filling in the online Request for Final Bill?

Required fields must be filled in (required fields are either in red or marked with an asterisk *).

How will I know if there are data entry errors for my submitted Request for Final Bill application?

Error messages will appear before the form can be submitted.

What happens when I successfully submit the Request for Final Bill?

The form will go to the respective Department concerned. The application will then be processed accordingly.

How can I get more information?

For more information about this service please visit 'Help & Support' page.

Transfer of Electricity and Water (Move-to)

1. What is Move-To Service? 

Move-To is a new service for customers shifting from one premises to another premises within Dubai. 

2. Why is Move-To service easy and convenient for customers? 

With Move-To service, customers can get move –in (Activation of Electricity & Water) service and move-out (Final Bill) service in one interaction point.

3. How can I submit Move To requests? 

You can submit Move-To request mentioning the below fields;

   -   Ejari number for existing premises
   -   New premises number
   -   Move in date
   -   DEWA Contract account number for existing premises
   -   Move out date

4. What is Move-in and Move-out date? 


   -   Move-in date is the date on which you want your electricity & water supplies to get reconnected in your new premises.

   -   Move-out date is the date on which you want your electricity & water supplies to get disconnected from your existing premises.

5. Which categories of customers can use the Move-To Service? 

Move to service covers residential and commercial categories, keeping in mind that they can shift only within the same category, i.e. Move to from residential to residential premises only and commercial to commercial premises only

6. Do I need to pay DEWA Security Deposit for new premises in Move-To Service? 

   a)   No, you are not required to pay, if Security Deposit in your existing premises is sufficient to cover required Security Deposit in your new premises. Your Security Deposit from existing premises will be transferred to your new premises.

   b)   You will be required to pay the difference of Security Deposit to have required amount of Security Deposit in your new premises, if shifting from Flat to Villa or the Security Deposit in your existing premises is less the required Security Deposit for the new premises

7. What are the pre-requisites for Move-To Service? 

You will be required to settle the outstanding dues if any on the existing premises before applying for the Move-To service

8. Do I need to apply for refund of DEWA Security Deposit for Move-out account? 

No, you are not required to apply for refund of DEWA Security Deposit, as your DEWA Security Deposit will be moved to your new premises.

9. Do I need to settle the Final Bill amount for the premises from which I moved-To? 

Yes, you are required to settle the final bill amount for the premises from which you moved-To.

10. Do I need to submit Ejari for Move-To service? 

Yes, Ejari contract for the moving in to new premises is mandatory.

11. Can I get Move to service at Property Management Companies / RERA approved Centers? 

By obtaining Ejari contract from real estate management companies and typing centres authorized by Dubai Land Department, without visiting DEWA Centres, your Move-to request will be automatically created in the DEWA system.

12. Do I need to submit DEWA payment receipt to Property Management Company / RERA approved Typing Centre for issuance of Ejari?

No, you are not required to submit DEWA payment receipt to Property Management Company / RERA approved Typing Centre for issuance of Ejari. You will only need to provide the DEWA 9 digit premises number (displayed on the door of each premises)

EJARI ‘attestation’ fees:


13. How much is the fee for getting the Ejari?

   -   Ejari issuance - AED 170 to be paid to RERA through any of the authorized property management companies / RERA approved centres

   -   Service Charge - AED 40 to be paid for Ejari issuance to authorized property management companies /AED 45 to RERA approved centres

14. What should I do, if the charges demanded by authorized property management companies / RERA approved centres is more than the above?

In instances when customers notice extra charge(s) from any property management company / Property Trustee (Earlier name: RERA approved Typing Centre), kindly notify Dubai Land Department 80022553737 – for corrective measures to be accordingly taken.

Tayseer (Multiple account payments)

1.How many accounts can I include in the Reference Number Payments? 

A Reference Number can be generated for all of the existing accounts under the login, with additions or deletions, if any.

However, for the File upload option you can use a maximum of 300 accounts in one file.

2. Where can I make Reference Number Payments?

 
Payments using a Reference Number can be made at any of the ENBD CDM Machines using the cheque payment method.

3. What is the maximum amount that I can pay using the reference number payment option? 

A) Pay by cheque: The payment can be up to 999 Million AED per transaction.
B) Pay by cash: Maximum amount is AED 100,000.

4.Can I make reference number payment in DEWA offices? 

You can make a payment for a reference number anywhere a CDM machine is available, including the machines in DEWA offices.


5.Do I need to attach documents? 

No attachments are required, unless you use the ‘File Upload’ option to generate a reference number.


6.What rules do I have to follow for making payments using a reference number? 

  • You should have DEWA login credentials to generate a reference number.
  • The system will automatically list all the accounts under your login with outstanding dues.
  • You can select or deselect any of the accounts for payment.
  • You can add accounts other than those under you login for payment.
  • Reference number payments can only be done at ENBD CDM Machines.
  • If an account has a returned-cheque case at DEWA then these accounts will not be allowed to make payments by cheque using a reference number.


Important Note:

Please write the Contact Person’s mobile number and reference number behind the cheque before depositing in an ENDB CDM machine.


7.When will the amounts be credited in my DEWA ACCOUNT? 

Your DEWA account will be immediately updated once the cheque is deposited in the ENDB CDM Machine.


TERMS & CONDITIONS   

  • You can enter the payment details for Multiple Customers in a single "Reference Number".
  • The payment against this Reference Number can be made through ENBD CDM Machines only.
  • Only one payment can be made against one Reference Number.
  • Customer is expected to make full payment against the Reference Number.
  • For Cheque payments against a Reference number note down the Reference number behind the Cheque along with the Contact details & Deposit it in ENBD CDM Machines.
  • Post Dated Cheques will not be accepted by the Bank or DEWA. Only current dated Cheques will be accepted.
  • For cash Payment against Reference Number please note that the CDM accepts cash amounts only in multiples of AED 10 & up to a maximum of 100,000 AED against a Reference Number.
  • Cheque payments will not be allowed for accounts with cheque bounce history or Final Bill Accounts. Alternatively cash payments will be allowed on the CDM. 


Reference numbers can be created based on the below options:

1. Existing account:

  • Reference number can be created for all the existing accounts connected to the login id.
  • Alternatively you can select and deselect the accounts that you wish / do not wish to pay from the displayed list.
  • You can also add accounts which are not connected to your login id for making a payment.

2. File upload:

  • You can upload upto a maximum of 300 accounts with payable amounts using the file upload option.
  • File upload options are xls / xlsx.
  • For any errors in the file, upload the file again after necessary corrections. 

3. Existing Reference Number: 

  • You can create a new Reference Number with reference to an existing Reference Number.



Slab Tariff

What is slab tariff?

You can check your monthly electricity and water consumption along with the fuel surcharge applied on your bill. Fuel Surcharge will be shown separately in your monthly bill and will be charged by Fils/kWh for electricity and Fils/IG for water.

How to access the application ?

To view service details, visit 'Slab Tariff' page.

Which type of customers can calculate the tariff?

Following customers can check slab tariff details.

  • Residential.
  • Commercial.
  • Industrial.


What are the units of measurements for slab tariff?

You can measure in

  1. Electricity (kWh).
  2. Water (IG = Imperial Gallon)


How can I get more information?

For more information about this service please visit 'Help & Support' page.

Collective Billing

What is Collective Billing?

  • Collective Billing facilitates organizations, companies and corporate customers who have 9 or more accounts to manage their billing under a consolidated Collective Account.
  • Collective customers have the facility to receive one consolidated bill for all their Contract Accounts and they can pay online or through one check for all Contract Accounts.


How can I request for Collective Billing account?

To request for Collective billing, visit 'Collective Billing' page. Fill in the request form and submit it online, a notification number will be generated and sent to your registered email /mobile number.

How can I get more information?

For more information about this service please visit 'Help & Support' page.

Call Back Request

Why should someone apply for a Call Back Request?

This services allows you to request a call back incase you failed to approach your contact person in DEWA.

How can I submit a Call Back Request?

To view the Call Back Request form, go to DEWA website ‘http://www.dewa.gov.ae’. Select ‘Request for a call back’ link from the home page, then fill and submit the Call back Request Form.

Are any attachments required while submitting a Call Back Request?

No attachments required when you submit a Call back Request.

What rules do I have to follow while filling in the Call Back Request form?

  • Required fields must be filled in (required fields are either in red or marked with an asterisk *).
  • Enter only numeric values in numeric fields (e.g. P.O.Box)
  • Enter only characters in some fields such as NAME.


How will I know if there are data entry errors for my submitted application?

Error messages will appear before the form can be submitted.

What happens to my request after I successfully submit it?

The application will go to the respective Department concerned. The application will then be processed accordingly.

What are the alternative ways to apply for this service?

You can contact Customer Relations Department at DEWA Head Office.

Is the Call Back Request eService free of charge?

Yes, the Call Back Request eService is provided free of charge.

How can I get more information?

For more information about this service please visit 'Help & Support' page.

Update Customer Information

How can I update my contact details with DEWA?

• Kindly login to your online profile, then visit 'Update Customer Information' page. 

• Select your desired Contract Account (in case you have Multiply Contract Accounts). 

• You may enter your new details and click “Update”. 

Alternately, you may call 04-6019999 or email at customercare@dewa.gov.ae or fax us on 04-6019995 to update your details.

What are the charges for Customer Information update?

• All customer information updated through your online profile are FREE OF CHARGE. 

• However, P.O.Box update requested through Email/Fax/Walk-In is liable for address change charge of AED 10. 

For further details kindly call us on 04-6019999 or visit the 'Help & Support’ page.

Is the Change of Landlord Information free of charge?

Yes this service is free of charge, unless you change the PO Box number. A charge of AED 10 will be added if requested by email, fax or visiting DEWA customer services.


How can I get more information?

Visit 'Help & Support' page.

Change Password

How can I change my account password?

Login to My Account on the navigation bar you are registered in, and click on 'Change Password' option to change it.

How can I get more information?

For more information about this service, please visit 'Help & Support' page.

DEWA Career

The following is a compilation of frequently asked questions about applying for jobs at DEWA and their answers. Click on the question to view the answer.


Application Process



How do I search available vacancies at DEWA?

Please visit the Careers page.

How do I apply online?

Go to the Careers page and click on ‘Candidate Registration’ if you haven’t registered before or ‘Login’ if you’re already registered. Search for the job that suits you and click ‘Apply’.

Why do I have to register online?

By registering, you save your information in our CV Bank for future openings. It also helps our recruitment team make the right selections.


I registered before but I’ve forgotten my password. What do I do?

Click on ‘Login’ and then ‘Forgot Password?’ Enter your username and email and click ‘Request Password’. You will receive a new password by email.


What do I need to apply online?

To register, you need a valid email address, passport number and an updated CV. A photograph and other relevant documents may be requested, depending on the job profile.


How long does the application process take?

A typical application takes about 10 minutes. You will be required to fill in few personal details, answer some competency questions and upload your CV.

How do I submit my CV?

When you register, you will be asked to attach your CV. Accepted file formats are MS Word (.doc or .docx) and pdf only. File size should not exceed 200 KB.


Can I apply for more than one position?

Yes. If you meet the required qualifications and experience, you may apply for more than one vacancy.


Can I update the application after submitting it?

You can update your application as long as its status is ‘incomplete’ or ‘new’ and not yet processed.


How can I receive alerts for new vacancies?

You can set up an email alert to receive notifications when a new vacancy of your preference is posted. To set up an email alert, visit the ‘Email Alerts’ page under the ‘Vacancies’ section and choose Job Alert.

You can also follow our LinkedIn blog to receive updates on latest opportunities at DEWA.


How do I track the status of my submitted job application?

Login to your profile in the Careers page and click on Employment Opportunities tab. Go to My Applications and select the Job that you applied for and click Continue/Display Application.


Can I send the employment application by email?

No. You cannot send the employment application by email.


My account is locked after many failed attempts to log in. What can I do?

Visit the Contact Us page and complete a Web Communication Form and submit it.


Are any attachments required while submitting a Job application?


Electronic attachments are not mandatory. However, if you wish to attach documents to your application, then you can do so. If you are applying online for the available vacancies, you can attach a copy of your resume (CV). If you are applying manually by filling the Employment Form, you can attach two recent passport size photographs and copies of education and experience certificates.


How will I know if there are data entry errors for my submitted job application?


Error messages will appear before the form can be submitted.


Forget Password or Account Locked: Too Many Attempt Error:


If you forget your password or your account locked click on forget password link, you will need to remember your username or the email to reset your password.


You will receive an email that includes new password.


Recruitment Process


How do I make sure my job application was received?

After submitting your application, you receive an acknowledgement email that your application has been received and is under process.


When do I receive further updates on my application?

You will be informed about the next step within 14 days after receiving the application.


How do I know if my application has been successful?

Once your application is reviewed and shortlisted, our recruitment team will contact you by phone or email for an interview. If your application is unsuccessful, you will receive a regret email from our recruitment team.


What are the interview stages?

Interview stages differ from one position to another. Typically you will be interviewed by HR (telephone and/or personal), followed by a personal interview with the Line Manager. You may also be required to take an assessment test such as a technical or psychometric test, depending on the role.


How long does it take to receive an update after the personal interview or assessment test?

You will receive feedback within a week after the personal interview or assessment test. A Recruitment Specialist handling your file will contact you with for the updates.


How long does it take to receive a job offer after successful interviews?

It takes from 10 to 12 working days to receive an offer. The process depends on completing interviews with all shortlisted candidates, seniority of the position, and location of the candidate whether in the UAE or abroad.


What’s the next step after accepting the job offer?

A member of our recruitment team will contact you inform you about the required documents to complete the hiring process. You may also be required to undergo a medical check-up and get a certificate of good conduct. After completing all required clearances, a member of our Integration Team will be assigned to assist you in the onboarding process.


On what basis do you make your selection?


Candidates are screened and short-listed on the basis of the job requirements, such as the level of qualifications and experience related to the position they are applying for. If you are successful, a member of our recruitment team will contact you to arrange an interview for further screening. This is also an opportunity for you to ask any additional questions you may have regarding the role.


Living in Dubai


What is Dubai like as a lifestyle destination?


From a country that relied on pearl diving, Dubai has now developed into an international tourism and regional business hub. It is a modern cosmopolitan city where people of many cultures and religious backgrounds live and work in harmony. Dubai offers many advantages and prides itself on being one of the most exciting cities in the world. Dubai is a city of contrast, a land where the old and the new, traditional and modern, east and west blend seamlessly to produce a fascinating, mysterious, exciting place with a distinct personality all of its own. There is an endless variety of superb restaurants and sports and leisure facilities catering for all tastes.


Do I pay tax on my salary?


The salary you receive from DEWA is tax free.


Do I need to open a UAE bank account?


Yes, because your salary is paid monthly in UAE dirhams.


What is the procedure for obtaining a UAE driving license?


Obtaining a UAE driving license and the costs involved are your responsibility. There many countries which have an agreement with the UAE whereby you can convert your existing driving license to a UAE driving license. If you are unable to convert your existing driving license into a UAE driving license, then you will have to undergo driving tests conducted by Dubai Police. There are many private driving schools in Dubai and you can register with one of them for driving lessons.


Do you need another language? What is the predominantly spoken language?


In Dubai, Arabic and English are widely spoken. Candidates need fluency in spoken and written English. Fluency in another language is an advantage. There are a number of language institutions in Dubai if you wish to learn another language.


Electricity and Water Conservation

What are some of the ways to conserve water in daily life? 

Believe it or not water can be saved or conserved by evaluating and making some changes in our life around. To view the Conservation tips, go to 'Conservation Tips'.

What is Electricity and Water Conservation?

Preservation and protection of our Electricity and Water Conservation resources and reduced and wise use of the same is termed as Electricity and Water Conservation.

How to conserve Electricity and Water?

You can save Electricity and Water by following simple conservation tips. You can understand and implement it yourselves in your own homes, offices, factories and public places. You can also watch live videos on conservation tips. DEWA facilitates and encourages you in enhancing your knowledge on conservation of electricity and water.

Forget User ID

How can I get my user id? Visit the ‘Forgot Username' page?

 Then, enter your Business Partner number and registered email with DEWA. You will receive your User ID through email.

Green Bill

What is the Green Bill and how can I receive it?

Green bill is an electronic bill and is automatically sent to the registered emails of our customer on monthly basis. 

I don’t wish to receive Hard Copy of my DEWA bill as I receive Green Bill, please advice?

Register for Green Bill through DEWA Customer eServices Portal “Register for Green Bill” link. You can also send your request through email to customercare@dewa.gov.ae along with your Valid ID and our team will do the needful to stop your paper bill

Lecture Booking

School and Educational Institutes can book a lecture on conservation.

How to access lecture booking Service? 

To view the Lecture Booking Request form, visit the 'Request Lecture’ page.

Any attachments are required ?

Attachments are not required

How will I know if there are data entry errors for my submitted application?

Error messages will appear before the form is finally submitted.

What happens to my request after I successfully submit it?

The application will route to the Department concerned. The application will then be processed accordingly.

Online High or Low Consumption Verification

How can I submit ‘Online High or Low Consumption Verification?

To submit request for High / Low Consumption, visit the 'High or Low Consumption Verification’ page.

Are any attachments required while submitting an ‘Online High or Low Consumption Verification' application?

No attachments needed.

What rules do I have to follow while filling in the ‘Online High or Low Consumption Verification’ form?

Required fields must be filled in (required fields are either in red or marked with an asterisk *).

  • Select Service Type and Verification Type from the drop down list.
  • You must select the Agreement before you submit the request.


How will I know if there are data entry errors for my submitted High or Low Consumption Verification application?

Error messages will appear before the form can be submitted.

What happens when I successfully submit the verfication?

The form will go to the respective Department concerned. The application will then be processed accordingly.

How can I get more information about unusually high or low bills?

To get more information about this service, you can contact the Customer Care Centre. The contact information of the department is available Help & Support page


How can I track my request?

Track the status of your request, then click on “Track Request” in the services list.

Online Payment

What services/features are introduced in the new web portal?

You can utilize the following new services through our new and enhanced online portal :

  • Pay Your Friend’s Bill
  • Consumption Graph that provides a graphical representation of your Electricity and Water consumption.
  • Real Time Integration i.e. payment will be reflected immediately into your DEWA Contract Account.
  • Submit Tenancy Contract (UAE National Customers Only)
  • You can Log a request or complaint to the concerned DEWA department directly.
  • E.g. Request Change Land Lord details, High/ Low Consumption, National Tariff Query…etc
  • Track the status of your request or complaint


I have multiple Business Partners (BPs) in my User ID; can I make bill payments for all the Contract Accounts (CA) in each BP Together?

Yes, through your online profile you can view/pay bills for all BPs under your User Id by using the Bill Payment Page.

I am proceeding on leave and my next bill will arrive when I will be on leave? What should I do to avoid disconnection?

You can pay the amount of bill as per your consumption in advance before proceeding on vacation or else you can view and pay your bills online before due date from anywhere in the world .

Can I pay my friend’s or relative’s DEWA bill? What information should I provide?

Yes, you can pay someone else’s bill either partially or in full. You will need to provide your friend’s or relative’s contract account number

Can I view my old premises billing history through my online profile?

• Yes, you can view up to a maximum of 12 months after the final bill date.

What is the Maximum amount of single payment transaction that can be done through the online portal?

• Up to AED 200,000 can be paid at one time on the online portal
• If your outstanding bill is over AED 200,000, you can make multiple transactions to clear the outstanding amount.

How can I view my billing and payment history? 

To view the last 12 months’ payment and billing history, visit the Transaction History page.


If I need to view my billing/ payment history for more than 12 months, what shall I do?

You can only view the latest 12 bills in the account.

To view last 13 months’ Payment and billing History, visit the 'Transaction History’ page.
To view last 13 months’ Payment and billing History, visit the 'Transaction History’ page.

Register on Customer Portal

Who can register on DEWA customer portal?

All existing customers, of DEWA can register on DEWA customer portal.

How can I register on DEWA customer portal?

To register in DEWA online services follow the below steps:

Click on My account

Then under don’t have an account click on Register and follow the steps for the registration.


When I try to register on DEWA customer portal, I get the message “BP is not maintained”, why?

Please make sure to enter the correct Business partner number which matching our records. 


I am an existing customer of DEWA, but I am unable to register on DEWA customer portal, why?

To register on DEWA online services you have to provide:

- Business partner number.

- P.O Box / mobile number / email address, which is registered on your account with DEWA.

- Or you can call customer care center on 04-6019999 or send us an email to customercare@dewa.gov.ae

When I attempt to login I get the message”Password Locked”, please advise?

For security reasons, the system locks the concerned online account after six consecutive failed login attempts.
To reset your Login/Password, visit the 'Forgot Password’ page.

For security reasons, the system locks the concerned online account after six consecutive failed login attempts.
Please use the Forgot Password Link to reset your Password.

Or you can call customer care center on 04-6019999


When I try to login to my online profile, I get the message “User Authentication Failed”, why?

Kindly attempt to reset your online password by visiting the 'Forgot Password’ page.

If you are still unable to login to your account, kindly call our Customer Care Center on 04-6019999 or send us an email on customercare@dewa.gov.ae and we shall be glad to assist you.

When I try to login to my online profile, I get the message “User ID is not enrolled in the System”?

This is because your enrollment doesn’t exist, kindly visit 'Register with DEWA' page to register for DEWA Customer portal.


I cannot view all my Contract Accounts through my User Id? 

This is possibly because you may have more than one Business Partner registered with DEWA. In case this kindly contact our Customer Care Center on 04-6019999 or you may email your queries to customercare@dewa.gov.ae

Update User Profile and Information

How can I update my login profile and information?

Login to the eService you are enrolled to and from the main menu, click “Update Profile”. Then change your information accordingly.

Note: if you are a supplier, you have to wait for the Local Purchase Department at DEWA to approve the changes you requested.