For Generations to Come

Learn about our past, our present, and our future.

MD & CEO Message

The world is looking with great interest at Dubai as a model for realising the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of Dubai Executive Council, to achieve the happiness and the  welfare of UAE society.

The Dubai Plan 2021 has set a roadmap that drives our ambitious initiatives and development projects combining economic growth, energy sustainability and a clean and safe environment that creates a happy society. DEWA is proud of its accomplishments to date, and of the world-class performance and contributions that we have made to energise the future of Dubai. DEWA 2021 illustrates just how much work we have committed ourselves to, in order to support Dubai’s progress to the next years journey to celebrate the Union’s Golden Jubilee.

To implement the Dubai Clean Energy Strategy 2050, we have worked on major programmes to diversify our energy mix and manage the demand for electricity. By 2030, 25% of Dubai’s energy mix will be generated from solar power, 7% from nuclear, 7% from clean coal and 61% from gas. Our Smart Grid initiative is making progress with the launch of the first electric-vehicle charging stations in the UAE, among many other high-impact programmes, such as smart meters and smart applications.

These initiatives intend to make Dubai the smartest city in the world. We have been successful in encouraging sustainable development, socially, environmentally and economically, of Dubai in particular and the UAE in general. Our planned Research and Development Centre at the Mohammed bin Rashid Al Maktoum Solar Park will support the UAE’s and Dubai’s innovation strategy in countless ways and strengthen our efforts to be ahead of the curve in a period of considerable change for the utility sector. Our commitment to innovation and creativity is unwavering, as we follow our vision to become a sustainable innovative world-class utility.

We are dedicated, energized and committed to contributing to Dubai’s journey towards greater success and excellence. Thank you for taking interest in DEWA’s website and for being part of Dubai’s commitment to sustainability and energy conservation.

Saeed Mohammed Al Tayer

MD & CEO of Dubai Electricity and Water Authority.

World-Class Results

DEWA has been constantly endeavouring to maintain its status as a leading sustainable world class utility. In this pursuit of excellence we have to adopt several international standards to validate performance excellence.

SAIDI (CML) and SAIFI are two such well known reliability indices (IEEE-1366, 2012) in the distribution network followed by most of the leading Utilities worldwide.

These indices help in ensuring the highest level of network reliability with minimum down time thereby maximizing Customer happiness and achieving strategic goals.

These indices can be categorised based on the cause and nature of the interrupting events. The two main categories are Forced and Planned interruption events.

The definition and calculation methodology based on IEEE 1366, 2012 is as follows:

  • SAIDI (CML) - (Forced +Planned)

SAIDI (CML) index indicates the total duration of interruption due to forced & planned outages for the average customer during a predefined period of time.
(Its unit is in Minutes). SAIDI (CML) is a prominent index to be monitored and are calculated separately for forced and planned cases in DEWA.

SAIDI (CML) = Sum of Total Customer interruption duration (Forced & planned)* / Total no of connected customers served.


  • SAIFI (Forced +Planned) 

The System Average Interruption Frequency Index (SAIFI) indicates how often the average customer experiences a sustained interruption over a predefined period of time.(Its unit is Number).SAIFI is a prominent index to monitor the frequency of customer interruptions.

SAIFI = Sum of Customer interrupted in the period (Forced & Planned)* / Total no of connected customers served.


* As per the international standard IEE1366-2012, momentary customer interruptions less than 5 minutes are excluded.

Strategic Direction

Our Vision

A sustainable innovative world-class utility.

Our Mission

We are committed to the happiness of our stakeholders and promoting Dubai’s vision through the delivery of sustainable electricity and water services at a world-class level of reliability, efficiency and safety in an environment that nurtures innovation with a competent workforce and effective partnerships; supporting resources sustainability.

Our Motto

For Generations to come.

Our Values

• Stakeholders Happiness

• Sustainability 

• Innovation 

• Excellence 

• Good Governance 



Federal and local.


Contractors, residential, commercial and  industrial.

DEWA People

Top management, middle management. non-supervisory and others.


Strategic and main partners.


Strategic, core and basic.


Institutional investors both local and foreign/banks, financial services and Independent power producers.


Environmental organisations, general public and media.


The strategy map provides a clear visual indicator of how the themes and the four perspectives of the third generation Balanced Scorecard interrelate to each other and form the overall strategy of the organisation.

The map is a visual interpretation of an organisation’s strategy.

It shows a logical, step-by-step connection between Themes, Perspectives and Strategic Objectives. It shows a cause-and-effect relationship from the bottom row (Support, Learning and Growth Perspective) to the top row (Triple Bottom Line Perspective) via Internal Processes and Stakeholders Perspectives.

Our History

Dubai Electricity and Water Authority – a continuous success story

Dubai Electricity and Water Authority (DEWA) was formed on 1 January, 1992, by a decree issued by the late Sheikh Maktoum bin Rashid Al Maktoum to merge Dubai Electricity Company and Dubai Water Department, which had been operating independently before then. Both organisations were established by the late Sheikh Rashid bin Saeed Al Maktoum in 1959. Dubai Government fully supported the Electricity Company and the Water Department to provide Dubai’s citizens and residents with a continuous and reliable supply of electricity and water. Since then, DEWA has made considerable achievements, to be ranked as one of the best utilities in the world. DEWA provides services today to more than 780,000 customers with a happiness rate that reached 95% in 2016.

DEWA has achieved competitive results, surpassing leading European and American companies by reducing losses in power transmission and distribution networks to 3.3%, compared to 6-7% in Europe and the USA. Water network losses decreased to 8.0 %, compared to 15% in North America, achieving global results in reducing water losses. DEWA’s results are among the best internationally for customer minutes lost per year. DEWA’s figures reached 3.28  minutes, compared to 15 minutes recorded by leading utilities in the European Union. The UAE, represented by DEWA, has been ranked first in the Middle East and North Africa and fourth globally for the fourth consecutive year for getting electricity as per the World Bank’s Doing Business 2017 report.

DEWA is working to expand the M-Station, the largest power production and desalination plant in the UAE. The new combined-cycle power plant will add a further 700 megawatts (MW) to the installed generating capacity of the station, boosting its capacity to 2,760MW when the project is completed in 2018. This will boost DEWA’s current installed capacity of  10,000 MW of electricity and 470 million imperial gallons per day (MIGD) of desalinated water to meet Dubai’s demand. The Hassyan Clean Coal Power Plant is another pioneering project implemented by DEWA based on the IPP model. Hassyan clean coal power project will have a total coal-fired capacity of 2,400 MW. The power station will be fully-operational by 2023.

DEWA is managing and operating the Mohammed bin Rashid Al Maktoum Solar Park, which is the largest single-site solar project in the world. It will produce 1,000MW by 2020 and 5,000MW by 2030, with total investment of AED 50 billion.

The Solar Park was launched in 2012 and the 13MW first phase became operational on 22 October 2013. The IPP-based 200MW second phase will be operational in April 2017. The solar park has an innovation centre that includes a number of research and development laboratories in clean energy and will oversee research and development projects, with a total investment of AED 500 million until 2020.

In November 2015, HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, launched the Dubai Clean Energy Strategy 2050 to make Dubai a global centre for clean energy and green economy. The strategy aims to provide 7% of Dubai’s energy from clean sources by 2020, 25% by 2030, and 75% by 2050. It consists of five main pillars: infrastructure, legislation, funding, building capacities and skills, and an environmentally-friendly energy mix.

DEWA has also launched three smart initiatives to support the Smart Dubai initiative to make Dubai the smartest city in the world. These are Shams Dubai, to encourage building owners to install photovoltaic (PV) solar panels to generate electricity. The electricity generated is used inside the premises and the surplus is exported to DEWA’s grid. This encourages the use of renewable energy, increases its share in the energy mix, and diversifies energy sources. The Smart Applications and Meters initiative contributes to fast-service connection, fast response, and rationalising energy use. The Green Charger initiative establishes the infrastructure and electric vehicle charging stations. DEWA has established so far 100  charging stations, and working on additional  stations.

To emphasise its commitment to sustainability, which is one of the main pillars of World Expo 2020 in Dubai, DEWA is working in line with the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to host the best World Expo that the world has ever seen in Dubai. DEWA will contribute to achieving this by building world-class energy infrastructure that meets Dubai’s development demands. DEWA has launched a wide variety of initiatives in this regard, allocating AED 3 billion to boost water, electricity and renewable energy projects according to the highest international standards. This supports Dubai Expo’s theme of ‘Connecting Minds, Creating the Future’ and its three sub themes of sustainability, mobility and opportunity.

DEWA the Brand

DEWA’s brand is the product of many different factors that create an overall, evocative impression of our company in the minds of both customers and employees.

DEWA’s brand represents what DEWA is all about for the people who matter most to us: our employees, customers, potential customers, partners and suppliers, and the community.

It’s all about the way people think, feel and act - and the way their senses react - when interacting with DEWA.

Understanding DEWA Logo:

Understanding DEWA Logo

The circle, an ancient and universal symbol of unity and wholeness and always represented the earth and the life of all forms. DEWA’s new logo with its three circles reflects the various energy levels within the circle of life.

Life can be defined in many ways, but scientifically, life at its essence is a mechanism that transforms energy into order, the new logo symbolizes the harmonious relationship DEWA cultivates between the Environment-the Earth (green circle), Water (blue circle) and Power (red circle).

The distinct but interconnected sources of energy represented by the circles evolving together in synchronized movement, their harmonious interaction expresses in a clear and evocative image DEWA’s brand identity and it’s vision, promise, message and personality

Organisation Chart

Organisational Chart

Our country is blessed and so are we, living in this good land

Mohammed bin Rashid Smart Majlis

Mohammed bin Rashid Smart Majlis

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