Dubai Electricity and Water Authority (DEWA) | Customer Happiness Centres (Self-Service)

Customer Happiness Centres (Self-Service)

DEWA’s Customer Happiness Centres are self-service Centres that allow you to conduct transactions through smart devices. You can also communicate with Customer Happiness staff through virtual screens to assist you with transactions or any enquiries.

You can choose the most convenient Centre to you based on location, timings, and access to public transport locations.



Sr. No. Customer Happiness Centres (self-service)
Opening Times Address (Area) MAKANI  GPS Location
1.

Head Office – Customer Happiness Centre

Monday to Thursday: 7:30 AM to 3:00 PM

Friday: 7:30 AM to 11:30 AM

Saturday & Sunday: Closed

• Sheikh Rashid Road, Umm Hurair 2

• Landmark: Near Citi Bank & Wafi Center.

31079 91073

499032.900
2791172.324
Latitude:
25.226749863
Longitude:
55.323735663



Head Office – Customer Happiness Centre Location
2.  Al Quoz Sustainable Building - Customer Happiness Centre Monday to Thursday: 7:30 AM to 3:00 PM

Friday: 7:30 AM to 11:30 AM

Saturday & Sunday: Closed

• Al Quoz, Street #6, Close to Civil Defense Station.

• Landmark: Near Noor Islamic Bank Station

21860 83177

489851.745
2783127.610
Latitude:
25.154094341
Longitude:
55.232680019

Al Quoz Sustainable Building Location - Customer Happiness Center Location
3.

Future Customer Happiness Centre - (Ibn Battuta Mall - China Court)

Open as per Mall timings

• Ibn Battuta Mall (China Court)

• Landmark: Behind Movenpick Ibn Battuta gate Hotel - near Sharaf DG

10508 71592

(Closest entrance to DEWA Center)

Latitude:
25.0481056
Longitude:
55.1205915

Future Customer Happiness Centre - (Ibn Battuta Mall - China Court) Location
4.

Future Customer Happiness Centre - Burj Nahar

Monday to Thursday: 7:30 AM to 8:00 PM

Friday: 7:30 AM to 11:30 AM

Saturday & Sunday: Closed

• Omar Bin Al Khattab Road, Al Muteena, Deira.

• Landmark: Opposite Deira Town Hotel

30424 96434

498245.951
2796488.935


Latitude:
25.274743122
Longitude:
55.315919001
Future Customer Happiness Center - Burj Nahar Location
5.

Hatta Customer Happiness Centre

Monday to Thursday: 7:30 AM to 3:30 PM

Friday: 7:30 AM to 12:00 PM

Saturday & Sunday: Closed

• Hatta Road

• Landmark: Near ENBD Bank & after Hatta Ambulance Centre

11712 44096

580170.047
2745144.493
Latitude:
24.809134493
Longitude:
56.126251544

Hatta Customer Happiness Centre Location
6.

Future Customer Happiness Centre (Dubai Municipality - Al Twar Centre)

Monday to Thursday: 7:30 AM to 8:00 PM

Friday: 7:30 AM to 11:30 AM

Saturday & Sunday: Closed

• Al Nahda Road, Al Qusais, Inside Dubai Municipality Building-Al Twar Centre

• Landmark: Opposite Al Twar Shopping Centre

37378 95050

505193.183
2795147.312
Latitude:
25.262624113
Longitude:
55.384886526



Future Customer Happiness Centre (Dubai Municipality - Al Twar Centre) Location