Customer Happiness Centres (Self-Service)

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

Customer Happiness Centre (Self-Service) Timings


DEWA’s Customer Happiness Centres are self-service Centres that allow you to conduct transactions through smart devices. You can also communicate with Customer Happiness staff through virtual screens to assist you with transactions or any enquiries.

You can choose the most convenient Centre to you based on location, timings, and access to public transport locations.


Sr. No. Customer Happiness Centres (self-service)
Opening Times     Address (Area) MAKANI  GPS Location
1.

Head Office – Customer Happiness Centre

Monday to Thursday:

7:30 AM to 3:00 PM
 

Friday:

7:30 AM to 11:30 AM


Saturday & Sunday: Closed

 

• Sheikh Rashid Road, Umm Hurair 2

• Landmark: Near Citi Bank & Wafi Center.

31079 91073

499032.900
2791172.324
Latitude:
25.226749863
Longitude:
55.323735663


 
Head Office – Customer Happiness Centre Location
2.  Al Quoz Sustainable Building - Customer Happiness Centre

Monday to Thursday:

7:30 AM to 3:00 PM


Friday:

7:30 AM to 11:30 AM


Saturday & Sunday: Closed

 

• Al Quoz, Street #6, Close to Civil Defense Station.

• Landmark: Near Noor Islamic Bank Station

21860 83177

489851.745
2783127.610
Latitude:
25.154094341
Longitude:
55.232680019
 
Al Quoz Sustainable Building Location - Customer Happiness Center Location
3.

Future Customer Happiness Centre - (Ibn Battuta Mall - China Court)

Open as per Mall timings

• Ibn Battuta Mall (China Court)

• Landmark: Behind Movenpick Ibn Battuta gate Hotel - near Sharaf DG

10508 71592

(Closest entrance to DEWA Center)
 
Latitude:
25.0481056
Longitude:
55.1205915
 
Future Customer Happiness Centre - (Ibn Battuta Mall - China Court) Location
4.

Future Customer Happiness Centre - Burj Nahar

Monday to Thursday:

7:30 AM to 8:00 PM


Friday:

7:30 AM to 11:30 AM


Saturday & Sunday: Closed

 

• Omar Bin Al Khattab Road, Al Muteena, Deira.

• Landmark: Opposite Deira Town Hotel

30424 96434

498245.951
2796488.935
 

Latitude:
25.274743122
Longitude:
55.315919001
Future Customer Happiness Center - Burj Nahar Location
5.

Hatta Customer Happiness Centre

Monday to Thursday:

7:30 AM to 3:30 PM


Friday:

7:30 AM to 12:00 PM

Saturday & Sunday: Closed

• Hatta Road

• Landmark: Near ENBD Bank & after Hatta Ambulance Centre

11712 44096

580170.047
2745144.493
Latitude:
24.809134493
Longitude:
56.126251544
 
Hatta Customer Happiness Centre Location
6.

Future Customer Happiness Centre (Dubai Municipality - Al Twar Centre)

Monday to Thursday:

7:30 AM to 8:00 PM


Friday:

7:30 AM to 11:30 AM


Saturday & Sunday: Closed

 

• Al Nahda Road, Al Qusais, Inside Dubai Municipality Building-Al Twar Centre

• Landmark: Opposite Al Twar Shopping Centre

37378 95050

505193.183
2795147.312
Latitude:
25.262624113
Longitude:
55.384886526


 
Future Customer Happiness Centre (Dubai Municipality - Al Twar Centre) Location