DEWA

Customer Happiness Centres (Self-Service)

Customer Happiness Centres (Self-Service)

DEWA’s Customer Happiness Centres are self-service Centres that allow you to conduct transactions through smart devices. You can also communicate with Customer Happiness staff through virtual screens to assist you with transactions or any enquiries.

You can choose the most convenient Centre to you based on location, timings, and access to public transport locations.


Sr. No. Customer Happiness Centres (self-service)
Opening Times     Address (Area) MAKANI  GPS Location
1.

Head Office – Customer Happiness Centre

Monday to Thursday:

7:30 AM to 3:00 PM
 

Friday:

7:30 AM to 11:30 AM


Saturday & Sunday: Closed

 

• Sheikh Rashid Road, Umm Hurair 2

• Landmark: Near Citi Bank & Wafi Center.

31079 91073

499032.900
2791172.324
Latitude:
25.226749863
Longitude:
55.323735663


 
Head Office – Customer Happiness Centre Location
2.  Al Quoz Sustainable Building - Customer Happiness Centre

Monday to Thursday:

7:30 AM to 3:00 PM


Friday:

7:30 AM to 11:30 AM


Saturday & Sunday: Closed

 

• Al Quoz, Street #6, Close to Civil Defense Station.

• Landmark: Near Noor Islamic Bank Station

21860 83177

489851.745
2783127.610
Latitude:
25.154094341
Longitude:
55.232680019
 
Al Quoz Sustainable Building Location - Customer Happiness Center Location
3.

Future Customer Happiness Centre - (Ibn Battuta Mall – Persia Court)

Open as per Mall timings

• Ibn Battuta Mall (Persia Court)

• Landmark: Premier Inn Dubai, Ibn Battuta Hotel, near Ibn Battuta Metro Station, Ground Floor, between Paul Bakery & Restaurant and Emirates NBD Bank

1042071438
 
Latitude:
25.04489
Longitude:
55.12040
 
Future Customer Happiness Centre - (Ibn Battuta Mall – Persia Court) Location
4.

Future Customer Happiness Centre - Burj Nahar

Monday to Thursday:

7:30 AM to 8:00 PM


Friday:

7:30 AM to 11:30 AM


Saturday & Sunday: Closed

 

• Omar Bin Al Khattab Road, Al Muteena, Deira.

• Landmark: Opposite Deira Town Hotel

30424 96434

498245.951
2796488.935
 

Latitude:
25.274743122
Longitude:
55.315919001
Future Customer Happiness Center - Burj Nahar Location
5.

Hatta Customer Happiness Centre

Monday to Thursday:

7:30 AM to 3:30 PM


Friday:

7:30 AM to 12:00 PM

Saturday & Sunday: Closed

• Hatta Road

• Landmark: Near ENBD Bank & after Hatta Ambulance Centre

11712 44096

580170.047
2745144.493
Latitude:
24.809134493
Longitude:
56.126251544
 
Hatta Customer Happiness Centre Location
6.

Future Customer Happiness Centre (Dubai Municipality - Al Twar Centre)

Monday to Thursday:

7:30 AM to 8:00 PM


Friday:

7:30 AM to 11:30 AM


Saturday & Sunday: Closed

 

• Al Nahda Road, Al Qusais, Inside Dubai Municipality Building-Al Twar Centre

• Landmark: Opposite Al Twar Shopping Centre

37378 95050

505193.183
2795147.312
Latitude:
25.262624113
Longitude:
55.384886526


 
Future Customer Happiness Centre (Dubai Municipality - Al Twar Centre) Location