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04 601 9999
• Update Customer Information
• Register Suggestions / Complaints
• Receive bill statement through Email or Fax
• Inquiry about outstanding bills and last payment amounts.
• Request for Consumption Verification - Electricity/Water
• Billing services
• Security Deposit and Credit Refund Services
Customer Can Enquire About:
• Updating customer Information
• Outstanding bill and last payment amounts
• Consumption Verification - Electricity/Water
• Activation of Electricity/Water (Move-in)
• De-activation of Electricity/Water (Move-out)
• Transfer of Electricity/Water (Move-to)
• Electric Vehicle Green Charger service
• Getting Solar Connections
• Billing services
• Slab Tariff
• Changing customer category and premises.
• Security Deposit and Credit Refund Services
• General enquiries
991
Electricity & Water Technical Incidents
• Request for Attending Technical Incidents Electricity/Water
• Request for Getting Electricity Supply for Tents
Email Customer Care Centre at customercare@dewa.gov.ae
24/7 to enquire about and apply for the following services:
• Update customer information
• Register Suggestions / Complaints
• Inquiry about outstanding bill and last payment amount.
• Consumption Verification - Electricity/Water
• Activation of Electricity / Water (Move-in)
• De-activation of Electricity / Water (Move-out)
• Transfer of Electricity / Water (Move-to)
• Electric Vehicle Green Charger services
• Getting Solar Connections
• Billing services
• Slab Tariff
• Change Customer Category and premise type
• Security Deposit and Credit Refund Services
• General enquiries
You can also enquire about DEWA services at the Customer Care Centre around the clock via :
• Verified WhatsApp number (04-6019999) empowered by (AI) through “Rammas”, DEWA’s virtual employee
• “Hayak” Service (Text and Video Chat)
• “Ash’ ir”, a live video chat service using sign language for People of Determination with hearing disability.