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04 601 9999
Customer Services & Inquiries:
Customer Services:
• Update Customer Information
• Register Suggestions / Complaints
• Receive bill statement through Email or Fax
• Inquiry about outstanding bills and last payment amounts.
• Request for Consumption Verification - Electricity/Water
• Billing services
Customers can apply for the following services directly through the Interactive Voice Response (IVR):
• Request for Activation of Electricity/Water (Move In) / Deactivation of Electricity/Water (Move Out) / Transfer of Electricity/Water (Move To)
• EasyPay
• Request for Clearance Certificate
• Security Deposit and Credit Refund Services
• EV Account & Charging Card Management
• Smart Living dashboard
Customer Can Inquire About:
• Updating customer Information
• Outstanding bill and last payment amounts
• Consumption Verification - Electricity/Water
• Activation of Electricity/Water (Move-in)
• De-activation of Electricity/Water (Move-out)
• Transfer of Electricity/Water (Move-to)
• EV Account & Charging Card Management
• Getting Solar Connections
• Billing services
• Slab Tariff
• Changing customer category and premises.
• Security Deposit and Credit Refund Services
• General inquiries
991
Electricity & Water Technical Notifications
Electricity/Water Services:
• Request for Attending Technical Notifications - Electricity/Water
• Request for Getting Electricity Supply for Tents
Email Customer Care Centre at customercare@dewa.gov.ae
24/7 to inquire about and apply for the following services:
• Update customer information
• Register Suggestions / Complaints
• Inquiry about outstanding bill and last payment amount.
• Consumption Verification - Electricity/Water
• Activation of Electricity / Water (Move-in)
• De-activation of Electricity / Water (Move-out)
• Transfer of Electricity / Water (Move-to)
• Electric Vehicle Green Charger services
• Getting Solar Connections
• Billing services
• Slab Tariff
• Change Customer Category and premise type
•Security Deposit and Credit Refund Services (only inquire)
•General Inquiries
You can also inquire about DEWA services at the Customer Care Centre 24/7 via :
• Verified WhatsApp number (04-6019999) empowered by (AI) through “Rammas”, DEWA’s virtual employee
• “Hayak” Service (Text and Video Chat)
• “Ash’ir”, a live video chat service using sign language for People of Determination with hearing disability.