customer experience survey

Customer Experience Survey

DEWA Website

I am currently using DEWA website as:

Accessibility
Strongly Disagree Disagree Average Agree Stongly Agree
Strongly Disagree Disagree Average Agree Stongly Agree
Strongly Disagree Disagree Average Agree Stongly Agree
Strongly Disagree Disagree Average Agree Stongly Agree
Strongly Disagree Disagree Average Agree Stongly Agree
Ease of Use
Strongly Disagree Disagree Average Agree Stongly Agree
Strongly Disagree Disagree Average Agree Stongly Agree
Strongly Disagree Disagree Average Agree Stongly Agree
Responsiveness of DEWA Website
Strongly Disagree Disagree Average Agree Stongly Agree
Strongly Disagree Disagree Average Agree Stongly Agree
Information Quality
Strongly Disagree Disagree Average Agree Stongly Agree
Strongly Disagree Disagree Average Agree Stongly Agree
Strongly Disagree Disagree Average Agree Stongly Agree
Customer Privacy
Strongly Disagree Disagree Average Agree Stongly Agree
Appearance of DEWA Website
Strongly Disagree Disagree Average Agree Stongly Agree
Overall satisfaction
Totally Dissatisfied Dissatisfied Average Satisfied Totally Satisfied
General Trust
Totally Disagree Disagree Average Agree Totally Agree
Net Promoter Score (NPS)
0Not at all likely 1 2 3 4 5 6 7 8 9 10Extremely Likely
Please provide us with you suggestions (If Any) to improve DEWA Website.

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