Dubai Electricity and Water Authority – a continuous success story
Dubai Electricity and Water Authority (DEWA) was formed on 1 January, 1992, by a decree issued by the late Sheikh Maktoum bin Rashid Al Maktoum to merge Dubai Electricity Company and Dubai Water Department, which had been operating independently before then. Both organisations were established by the late Sheikh Rashid bin Saeed Al Maktoum in 1959. Dubai Government fully supported the Electricity Company and the Water Department to provide Dubai’s citizens and residents with a continuous and reliable supply of electricity and water. Since then, DEWA has made considerable achievements, to be ranked as one of the best utilities in the world. DEWA provides services today to more than 882,000 customers with a happiness rate that reached 95% in 2018.
The UAE, represented by Dubai Electricity and Water Authority (DEWA), has maintained its first global ranking, for the second consecutive year, with scores of 100% in all Getting Electricity indicators in the World Bank’s Doing Business 2019 report. The report measures the ease of doing business in 190 economies around the world. DEWA achieved competitive results in global benchmarking, surpassing the private sector and major European and American utilities in efficiency and reliability. DEWA raised the efficiency of its energy production by using the latest technologies and adopting technological innovations, surpassing European and American utilities, by reducing losses from electricity transmission and distribution networks to 3.3% compared to 6–7% in the US and Europe. DEWA also achieved the lowest customer minutes lost per year (CML) in the world of 2.39 CML compared to 15 minutes in Europe and was also able to reduce water network losses to 6.5% in 2018 compared to 15% in North America, which is one of the best results in the world.
In April 2013, HH Sheikh Hamdan bin Rashid Al Maktoum, Deputy Ruler of Dubai, Minister of Finance and President of DEWA, inaugurated the M-Station, largest power generation and water desalination plant in the UAE, with a capacity of 2,185 megawatts (MW) of electricity and 140 million imperial gallons of water per day (MIGD) using the most advanced technologies. M-Station was built at a cost of AED 10.15 billion. This includes AED 6.2 billion to generate 2,185MW of electricity from 6 Siemens F-model gas turbines, each with a capacity of 255MW; 6 boilers for waste-heat recovery; and 3 steam turbines, each with a capacity of 218MW. Water desalination systems cost AED3.95 billion from 8 desalination units deploying Multi-Stage Flash (MSF) distillation technology, each with a capacity of 17.5 MIGD and totalling 140 MIGD, two dual-fuel-fired auxiliary boilers of 390 tonnes per hour, and 16 fuel-oil storage tanks, each with a capacity of 20,000 cubic metres, with total fuel-oil storage of 320,000 cubic metres.
In January 2012, HH Sheikh Mohammed bin Rashid Al Maktoum launched the Mohammed bin Rashid Al Maktoum Solar Park, the largest single-site solar park in the world, which has a total planned capacity of 1,000MW by 2020, and 5,000MW by 2030, with a total investment of AED 50 billion. After completion, the solar park will reduce 6.5 million tonnes of carbon emissions annually.
The 13MW first phase became operational on 22 October 2013, comprising around 152,000 photovoltaic cells, connected to 13 transformers in inverter buildings. The output is transformed to 33 kilovolts (kV), and generates nearly 28 million kilowatthours (kWh) of electricity annually. The first phase contributes to an annual reduction of about 15,000 tonnes of carbon emissions.
On 20 March 2017, HH Sheikh Mohammed bin Rashid Al Maktoum launched the 200MW photovoltaic second phase of the solar park, which is the largest and first project of its kind in the region, based on the IPP model. DEWA implemented the project in partnership with a consortium led by ACWA Power from Saudi Arabia as the main developer, and Spain’s TSK as the main contractor, with an investment of AED 1.2 billion. The efforts of Shuaa Energy 1, which was established by DEWA and the consortium led by ACWA Power and TSK, were vital in completing the work efficiently and professionally, with over 1.5 million Safe Man Hours without Lost Time Injury.
In June 2016, DEWA announced the selection of the Masdar-led consortium as the best bidder to develop the 800 MW third phase of the solar park. DEWA also set a world record by obtaining the lowest price of USD 2.99 cents per kWh for the third phase of the park, based on the IPP model. The first 200 MW project became operational on 1 May 2018, with the second and third projects being implemented in stages until 2020.
On 16 September 2017, HH Sheikh Mohammed bin Rashid Al Maktoum launched the fourth phase of the Mohammed bin Rashid Al Maktoum Solar Park. It is the largest single-site Concentrated Solar Power (CSP) project in the world, based on the IPP model. The project was awarded to a consortium comprising Saudi Arabia’s ACWA Power, The Silk Road Fund, and China’s Shanghai Electric as the main contractor. The consortium bid the lowest Levelised Cost of Electricity (LCOE) of USD 7.3 cents per kWh.
On 3 November 2018, DEWA signed an amendment to the Power Purchase Agreement (PPA) to add 250MW of photovoltaic solar panels, increasing the total capacity of the fourth phase from 700MW to 950MW.
DEWA recently issued a Request for Qualification (RFQ) for developers to build and operate the fifth phase of the Mohammed bin Rashid Al Maktoum Solar Park, with a capacity of 900MW. The phase will use photovoltaic solar panels based on IPP model. It will be commissioned in stages starting from Q2 of 2021.
HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, launched the Dubai Clean Energy Strategy 2050 to provide 7% of Dubai’s total power output from clean energy by 2020. This target will increase to 25% by 2030 and 75% by 2050. Dubai is the only city in the region to have launched such a promising strategy, with set goals and timelines that map the future of energy until 2050.
The strategy consists of five main pillars: infrastructure, legislation, funding, building capacities and skills, and having an environmentally friendly energy mix. The infrastructural pillar includes the Mohammed bin Rashid Al Maktoum Solar Park.
DEWA has also launched three smart initiatives to support the Smart Dubai initiative to make Dubai the smartest city in the world. These are Shams Dubai, to encourage building owners to install photovoltaic (PV) solar panels to generate electricity. The electricity generated is used inside the premises and the surplus is exported to DEWA’s grid. This encourages the use of renewable energy, increases its share in the energy mix, and diversifies energy sources. The Smart Applications and Meters initiative contributes to fast-service connection, fast response, and rationalising energy use. The Green Charger initiative establishes the infrastructure and electric vehicle charging stations. Dubai Electricity and Water Authority (DEWA) announced the completion of the second phase of its ‘Green Charger’ initiative, which included the installation of an additional 100 EV Green Charger stations across Dubai. The announcement was made on the sidelines of the 20th Water, Energy, Technology, and Environment Exhibition (WETEX 2018) in Dubai. With the completion of the project, the total number of charging stations in Dubai has doubled from 100 to 200. The initiative contributes to DEWA's efforts to encourage environmentally-friendly electric vehicles to reduce carbon emissions and to support sustainable modes of transport in Dubai. The EV Green Charger Initiative was launched by DEWA in 2015 in support of the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make the Emirate the smartest and happiest city in the world.
To emphasise its commitment to sustainability, which is one of the main pillars of World Expo 2020 in Dubai, DEWA is working in line with the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to host the best World Expo that the world has ever seen in Dubai. DEWA will contribute to achieving this by building world-class energy infrastructure that meets Dubai’s development demands. DEWA has launched a wide variety of initiatives in this regard, allocating AED 3 billion to boost water, electricity and renewable energy projects according to the highest international standards. This supports Dubai Expo’s theme of ‘Connecting Minds, Creating the Future’ and its three sub themes of sustainability, mobility and opportunity.
The National Identity Policy provides guidelines to ensure that DEWA is fully committed to National Identity principles and foundations, and achieve the National Identity strategic objectives. This policy is based on the ‘Most Committed Government Agency to the National Identity’ criteria issued by the Dubai Government Excellence Programme
The National Identity Committee is the sole owner of this policy and is responsible for communicating and promoting it to all respective divisions and departments through procedures, and formal and informal channels.
The Policy includes the following elements
1. Use Arabic as the main language for internal and external communications
2. Highlight National identity elements at all DEWA’s events, exhibitions, and special activities as well as advertisements, gifts, and hospitality in line with the corporate identity guidelines
3. Use Arabic as the main language in work processes, and corporate reports issued by DEWA
4. Provide all services to stakeholders in Arabic
5. Priority to using Arabic names for DEWA’s initiatives and programmer
6. All DEWA staff to wear professional attire during working hours. UAE National employees to wear National dress when participating in local and external activities
7. DEWA buildings to highlight National Identity elements
8. Priority to using Arabic in the media for press releases, articles, reports, interviews, and advertisements as well as social media posts
9. Develop awareness and training programmers for staff to improve their knowledge of Arabic
10. Ensure the UAE flag is properly displayed at all DEWA buildings and during events
11. Plan, implement, review, and improve social programmes that serve the National identity elements
12. Plan, implement, review, and improve a comprehensive Emiratisation plan to attract, employ, and retain UAE citizens and develop their skills
National Identity at the UAE level
Guided by the words of His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE, "He who has no identity, does not exist in the present and has no place in the future," the UAE Government places enhancing the National Identity as a prime target in its current and future strategy and plans. National identity is an issue of belonging and allegiance that concerns both citizens and residents of the UAE. The Ministry of Culture, Youth and Community Development defines National Identity as social and moral values associated with the lifestyle of the people in the past, present and future. Developing National identity is a commitment to the cultural values, customs, traditions, language, dialect, and faith of the nation. Promoting and enshrining these elements is a national duty incumbent upon the community, individuals, government and organisations.
National Identity in Dubai
HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, said on the 44th UAE National Day, “External challenges received due attention from our government and people, but this was not at the expense of our attention to our internal affairs. Rather, they induced further work and achievements in all domains of national work. Your government has bolstered its approach to strategic planning, launch of projects and new initiatives, as well as to adopting the best practices in government work, execution of plans, innovating initiatives for empowerment, excellence and development.” The Dubai Executive Council’s Social Development Committee has implemented the National Federal Identity policy to protect and enhance the National Identity and social cohesion through a comprehensive cultural content that focuses on Arabic language as a main feature of culture and history. The National identity policy has specified its core elements and has established alternatives to promote national identity within the national context. Accordingly, Dubai government organisations and departments have launched several initiatives to implement this policy through its basic components including language, religion, values and history.
National Identity is a solid value in DEWA
To promote the essence of the UAE National Identity within Dubai Electricity and Water Authority (DEWA) and ensure the preservation and adoption of its core elements, DEWA has formed the National Identity Committee. Its goal is to enhance a sense of loyalty and belonging to the UAE. This is one of the key prerequisites for a unified society that has a consolidated identity based on a common religion, language, heritage, culture, and civilisation. DEWA has launched a comprehensive programme with various activities for different stakeholders internally and externally to promote a sense of belonging and loyalty to the country including cultural and entraining activities.
National Environment Day
The anniversary of HH Sheikh Mohammed bin Rashid Al Maktoum accession day
World Cultural Diversity
World Heritage day
World Poetry Day
Hag Al Laila
Zayed Humanitarian day
DEWA Annual Gala Dinner
My Culture My Identity campaign
DEWA Annual Suhoor Gathering
World day of Arabic language
Society Happiness Approach
The DEWA Society Happiness (SH) approach is to serve as a socially-responsible institution with a vision and strategic objectives. This is accomplished through planning, implementation, evaluation and improvement of SH programs and community initiatives. The aim then, is to connect all of the Society Happiness programmes and community initiatives to the strategic objectives of the 4th generation excellence programme and the Dubai Plan 2021.
Society Happiness Policy
Driven by our commitment to society, we aim to develop, implement and support projects and social initiatives that contribute to the development of our national identity. The DEWA SH & CSR best practices policy also sets out that we work with stakeholders to achieve governmental excellence. This includes carrying out a unified vision for society, the economy and the environment in order to promote sustainability in the UAE.
Social Responsibility initiatives at DEWA
Society Happiness Pillar
Economic Pillar - DEWA will support this pillar by conducting initiatives related to sustainability, green economy or sustainable incoming programmers for DEWA’s Stakeholders.
Environmental Pillar - DEWA will support this pillar by conducting initiatives related to environments, conservation programmes, environmental awareness and environmental external programmes.
Social Pillar - DEWA will support this pillar by conducting initiatives related to sustainability, green economy or sustainable incoming programmers for DEWA’s Stakeholders.
Government Pillar (DEWA will support this pillar by supporting governmental initiatives and combined initiatives with these government organisations)
People Pillar (DEWA will support this pillar through student's training programmes, scholarships, ﬁeld trips to DEWA buildings and sponsoring social events)
Society Happiness and Community
The greater community is a valued part of the DEWA society and because of that we take pride as a key in our Society Happiness initiatives, including Earth Hour, the Happiness (‘Farha’) Initiative, DEWA innovation Centre and international initiatives such as participating in Zayed Humanitarian Day.
Society Happiness and Environment
The environment in which we function and operate is a key and very core component of DEWA’s Society Happiness plan and strategy. We carry out our environmental initiatives through various activities including Clean up the World Campaign, Green Bill and WETEX exhibition.
Society Happiness and Ethics
Ethics are an intrinsic part of the DEWA SH framework, and a practice that we pride ourselves on maintaining. DEWA seeks to apply the best international standards in corporate social responsibility. Our social initiatives and programmes are an integral part of our strategy to serve the public good in Dubai. From 2013 to 2015, DEWA organised 197 social initiatives. DEWA was first in the company survey and second in the individual survey in 2015 as socially-aware compared to local and global organisations.
The MVO 8000 standard, which we achieved, defines ethics as the science concerned with systematic reflection on rules and issues: the way in which people act and the rules that form the basis of these actions.
The MVO 8000 application further solidifies the DEWA SH framework for an effective Corporate Responsibility Management System. It is enabling us to formulate policies and objectives governing corporate responsibility and ethics in particular, incorporating statutory and regulatory requirements with the requirements of company personnel, stakeholders, suppliers, and the community.
More about ISO26000 and MVO8000.
MVO8000 defines ethics as the science concerned with systematic reflection on rules and issues: the way in which people act and the rules that form the basis of these actions. At DEWA we rely on the MVO8000 to discover, formulate, institutionalise, and manage best practices for our CSR and Society Happiness.
Society Happiness and National Identity
DEWA’s Society Happiness strategy has a stake in Dubai’s sustainability, and serves to extend past our core business goals and enhance the national identity. As part of this vision DEWA takes pride in participating in Heritage Day, National Day, Arabic Language Day and Flag Day.
Society Happiness and Training
Maintaining a forward-thinking company that is committed to its people and its stakeholders requires a strong SH Dubai training commitment. In doing so, we provide a Health and Safety Week, internal awareness programmes, summer training for school students and a Green Awareness Campaign for society.
Our country is blessed and so are we, living in this good land