Dubai Electricity & Water Authority (DEWA) | Infrastructure Projects No Objection Certificate

Infrastructure Projects No Objection Certificate

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Service Description

This service enables the registered Service Authority, Consultants, Contractors and Developers to request Infrastructure NOC for Road Projects, Network Service Projects, General Projects, House Connections and Building Projects Permit within Right Way (ROW)/ or within or adjacent to DEWA’s reservations / Premises before start of work through RTA E-NOC online system and/or availing through DEWA  as applicable.
The NOC types includes Design, Construction, Trail Trench, Service Information, Shop Drawing, and Design & Build



Service Category & Type

  • Subsidiary
  • Regulatory

Customer Segment

Infrastructure & Network Direct Customers:

  • Consultant
  • Contractor

Service Integrations

  • Applicable with E-NOC system with RTA

Service Partners

  • RTA

Package

  • N/A

Service Limitations

Automatic cancellation of the NOC application from RTA E-NOC system for the following cases:

  • The customer fails to obtain NOC approvals for the online and manual NOC submission within 60 days.
  • The customer does not make the RTA E-NOC application on DEWA Customer Portal, with the RTA-NOC application reference number, within 7 working days.
  • The validity of NOC is 6 months from the date of issue and to be renewed within 15 days before expiry.

Notes

Service Requirements

Mandatory Documents:
Depending on the project type and NOC application type, the NOC application should comply with the requirements of the Infrastructure NOC Submission Guideline and NOC Infrastructure Technical Manual; which can be found on DEWA portal.


Service Steps & Procedures

Work within right of way

  • Apply for NOC online on the RTA system (e-NOC) through the link: (https://noc.rta.ae)
  • For online applications, customers should attach their requirements as mentioned in the NOC Submission Guidelines.
  • For manual application, get the online RTA reference number from e-NOC and upload the necessary documents on the DEWA Customer Portal at (https://crm.dewa.gov.ae/irj/portal/anonymous).

Work inside DEWA lands & premises

Service Fees

  • Free

Service Channels

Service Delivery Time

Service Name Delivery Time
Information Services
Service Name
3 working days
Delivery Time
Trial Pits
Service Name
3 working days
Delivery Time
House Conncection NOC
Service Name
3 working days
Delivery Time
General NOC
Service Name
5 working days
Delivery Time
 Dubai Building Permit System NOC (DBPS)
Service Name
 3 working days
Delivery Time
NetworkNOC
Service Name
7 working days
Delivery Time
Road NOC
Service Name
7 working days
Delivery Time

Journey Map

the registered Service Authority, Consultants, Contractors and Developers to request Infrastructure NOC for Road Projects, Network Service Projects, General Projects, House Connections and Building Projects Permit within Right Way (ROW)/ or within or adjacent to DEWA’s reservations / Premises before start of work through RTA E-NOC online system and/or availing through DEWA as applicable. The NOC types includes Design, Construction, Trail Trench, Service Information, Shop Drawing, and Design & Build.

Beneficiaries
Project Owner
Contractor/Consultant / Developer/ Services Authority
1
Getting Service Information
Getting Service Information
  • I search for Information related to Infrastructure NOC
2
Applying for the Service
Applying for the Service
  • I enroll/log-in to RTA, DEWA website or Dubai Building Permit System (DBPS)
  • I apply for Infrastructure NOC and I attach all required documents and I receive the application reference number
3
Interaction During Processing
Interaction During Processing
  • I receive a notification upon application approved/commented/objected
  • After application is approved, I receive notification once the NOC is Issued
  • * If the application is objected/commented I receive a detailed email of objection reasons, then I request for technical discussion (if required) and I re-submit the application
4
Completing Service Interaction
Completing Service Interaction
  • I access RTA/DEWA/Dubai BPS to know the status of the Infrastructure NOC application. Then, I access DEWA website to download the attachments

Frequently Asked Questions

How can I submit an Infrastructure NOC application?

To request this service, visit the ''Infrastructure NOC Application’ page.

What type of Infrastructure NOC application can I submit?

You can submit manually submitted RTA E-NOC (https://noc.rta.ae/) and NOCs those do not require RTA NOC reference number.

Are any attachments required while submitting an Infrastructure NOC application?

Yes, all Infrastructure NOC applications require attachments based on NOC Type and Project Type. For attachment requirements, please use Infrastructure NOC Submission Guidelines those are available on DEWA portal.

What file extensions can I attach?


The file extensions you are allowed to attach are:
pdf, zip, dwg, dgn, rar

What rules do I have to follow while filling in the Infrastructure NOC application?
  • Required fields must be filled in (required fields are either in red or marked with an asterisk *).
  • Enter only numeric values in numeric fields (e.g. P.O. Box)
  • Project Number, Project description, Subject Description, Project Type, NOC Type, and DLTM Coordinates should be filled

How will I know if there are data entry errors for my submitted Infrastructure NOC application?

Error messages will appear before the form can be submitted.

What happens to my Infrastructure NOC application after I successfully submit it?

The Infrastructure NOC application will go to Infrastructure Information and Permits Department (II&PD). All acceptable NOC applications will be processed for applicable Road Projects, Network Service Projects, General Projects, and House Connections Projects within the Right of Way, DEWA reservations and DEWA Premises (As applicable).

You will receive a confirmation message through SMS and an email upon successful submission with a DEWA reference number.

The service is dedicated specifically for project applications those require DEWA approval only e.g Shop Drawing, DEWA reservations and DEWA Premises, On Hold Areas in main applications

How do I track the status of my submitted Infrastructure NOC application?


To track your Infrastructure NOC application, please follow the following steps:

Will the Infrastructure NOC application be approved directly?

Before any decision is taken on Infrastructure NOC application, it will be processed by Infrastructure Information and Permits Department (II&PD) and on final stage will either be APPROVED or OBJECTED. In between processing if II&PD requires any clarification, technical comments will be sent.

Which are Incomplete Infrastructure NOC applications?

Any NOC submission which is not as per DEWA Infrastructure NOC Submission Guidelines is considered as incomplete application. To avoid incomplete submission, please use Infrastructure NOC Submission Guidelines available on DEWA Portal.

How can I resubmit the Infrastructure NOC applications?

To resubmit an Infrastructure NOC application, follow the following steps:

  • Login to DEWA CRM Portal https://crm.dewa.gov.ae/irj/portal/anonymous
  • Select “Track Your Applications” Under the Estimate Payment and Tracking
  • Provide the Search Criteria including the NOC No.
  • Click on Search
  • Click on Edit
  • Read the comments under Interaction History
  • Upload the attachments
  • Add customer notes
  • Click on the check box
  • Click on the Resubmit Tab

Can I submit Infrastructure NOC manually?

No, all Infrastructure NOC applications are to be submitted digitally only (RTA ENOC system or DEWA Customer Portal) as applicable. If you face any difficulty while applying NOC, you can contact Infrastructure Information & Permits Department (II&PD) at the below address:-


Infrastructure Information & Permits Department

Customer Service Center NOC , Ground Floor, Administration Building, DEWA Al Warsan Office, Academic City Road, Dubai
Tel:- +971-4-3221614
Email: - iip.noc@dewa.gov.ae


Is the Infrastructure NOC eService free of charge?

Yes, the Infrastructure NOC is provided free of charge.

How can I use Infrastructure NOC Customer Portal for NOC Submission / Resubmission?

Infrastructure NOC User Manual is available on DEWA portal in an easy to use manner.

What publications are available for Infrastructure NOC Services?

Below documents are available for NOC Services


  • Infrastructure NOC Technical Manual
  • Infrastructure NOC Submission Guidelines
  • Infrastructure NOC User Manual

What is the expected reply time for each NOC?


The expected reply time for each NOC is as per below however, for special cases might take more depending on case.

  • Information NOC: 3 Working Days
  • Trial pits NOC: 3 Working Days
  • House Connection NOC: 3 Working Days 
  • General Projects: 5 Working Days
  • Dubai Building Permit System NOC (DBPS): 3 Working Days
  • Networks Projects: 7 Working Days
  • Road Projects NOC: 7 Working Days



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