Dubai Electricity & Water Authority (DEWA) | Request for Projects Registration & Master Plan Submission (Ma’lem Dubai)

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Dubai Electricity & Water Authority

Request for Projects Registration & Master Plan Submission (Ma’lem Dubai)

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Service Description

This service enables major project Developer/Consultant to register their projects and 
submit power supply Master Plans and related documents for DEWA review/approval.

Service Category & Type

  • Subsidiary
  • Regulatory

Customer Segment

Infrastructure & Network Project Owners:

  • Developers
  • Service Authority

Infrastructure & Network Direct Customers:

  • Developers
  • Consultants

Service Integrations

  • N/A

Service Partners

  • N/A

Package

  • N/A

Service Limitations

  • N/A

Notes

  • System will automatically generate application reference number.
  • Application status can be tracked online/ through mobile apps.
  • The applicant will receive SMS and e-mail notifications regarding the progress of the application (Submitted, Under Review and DEWA Response Issued). In addition to notifications, the status of the application can also be tracked online through the tracking page of the e-service.
  • Once the power supply Master Plan submission is reviewed by all the concerned DEWA Departments, DEWA response/ feedback can be downloaded from the tracking page of the e-service.

Service Requirements

  • DEWA Enrolled Major Project Developers and their appointed Consultants can apply for the service.
  • Depending on the project type and the Master Plan type; the submission should comply with the requirements of the Power Supply Guidelines for Major Projects; which is available in DEWA website (www.dewa.gov.ae).
  • Obtain Power Supply Master Plan Approval.

Service Steps & Procedures

  • Fill-in the online application form with required information.
  • Attach required documents and submit the application.
  • On successful submission, a reference number will be provided which can be used for tracking the status of the application.

Service Fees

  • Free

Service Channels

Service Delivery Time

  • DEWA response on the submitted Power Supply Master Plan of Major Projects depends on the type of submission.

Journey Map

This service enables major project Developer/Consultant to register their projects and submit power supply Master Plans and related documents for DEWA review/approval.

Beneficiaries
Developer / Consultant
1
Getting Service Information
Developer / Consultant
Getting Service Information
  • I visit DEWA Website to get service information and Power Supply guidelines related to major projects
2
Applying for the Service
Developer / Consultant
Applying for the Service
  • I visit DEWA website, then go to “Ma’lem Dubai - Electricity” service (under Builder category), to enroll as major projects Developer/Consultant and register my major project.
  • Once my major project code is approved, I login to “Ma’lem Dubai -Electricity” service (under Builder category) and select “Submit Power Master Plan for a project”, fill-in service application, attach all required documents and submit for DEWA review/approval.
3
Interaction During Processing
Developer / Consultant
Interaction During Processing

  • I receive Email and SMS with application reference number
    • * I can visit DEWA website to track my application(s)
4
Completing Service Interaction
Developer / Consultant
Completing Service Interaction

  • I receive an SMS upon service completion
  • I receive DEWA response/feedback through Email
    • And/Or
  • I visit Ma'lem Dubai service on DEWA website to view DEWA response/feedback

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
  • The pages you visit (recorded by the text and graphics files that compose the page)
  • DEWA use this information solely for statistical and monitoring purposes and to help us identify which services are most or least interesting to our visitors, as well identifying website performance.

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

Security of Transactions:

Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

Links to third-party websites:

DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

  1. Close all browsers
  2. Change your password immediately
  3. Inform us by email on customercare@dewa.gov.ae or phone on +971-4-601-9999.

What are Cookies?

Cookies are small text files that are stored in your device when you visit a website. DEWA uses cookies to improve your overall website experience.

How does DEWA use Cookies?

DEWA’s website cookies store website preferences like preferred language, font-size, or specific version (e.g. high-contrast). Once your preferences are set, you do not need to specify them again for DEWA’s site. DEWA also uses cookies for parts of the website that require registration to access content.

DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

3rd Party Cookies:

DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.

Any information collected by way of these cookies will be stored and managed by DEWA as per the approved DEWA Website and Mobile App Privacy Policy. If you don’t wish to store cookies for DEWA’s website, you can modify your browser so that it notifies you when cookies are sent, disable the cookies collection feature, or delete cookies that have already been set.


Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.