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Infrastructure Services (Electricity and Water)

This service enables the enrolled Contractors/Consultants to submit online application to obtain Electricity and Water Infrastructure Services.


Application for service is free of charge, service is chargeable (where applicable).

Online Guide

Online Application Submission 

Fill-in the online application form with required information. Attach required documents and submit the application. On successful submission, a reference number will be provided which can be used for tracking the status of the application:

Required Documents:
  • Latest affection plan issued from Dubai Municipality or concerned authority.
  • Approved load scheduled that indicates total connected load / maximum demand.
  • Owner’s passport copy / Emirates ID Copy.
  • Latest consumption bill issued by DEWA.
  • No Demand Certificate from DEWA – Billing Department (In Substation cancellation cases only).
  • Setting out plan that indicates existing connections and proposed changes.
  • Others (Any documents that may support the application).

Application Notifications and Status Tracking 

You will receive an e-mail & SMS notifications regarding the progress of the application (submission, rejection, revision, approval, cancellation). In addition to notifications, the status of the application can also be tracked online through the “Track your Application page” in DEWA e-service page.

Application Revision 

If the application was returned due to incomplete details,access the “Track your Application page” from the e-service menu and re-submit your revised application.

Service Delivery 

Once the Estimate is ready, a notification will be sent through SMS intimation &/ or email.

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Mohammed bin Rashid Smart Majlis

Mohammed bin Rashid Smart Majlis

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