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High or Low Consumption Complaints

This service helps you receipt of high/low electricity and/or water consumption complaint DEWA will analyze the complaint and if required meter inspection will be carried out. Customers get a complaint number after submitting the request which can be used to track the status of the complaints.


A Service fee of Dhs. 30 or 75 (Based on meter type / size)


For any requests through online services visit DEWA Customer Happiness Centre send email or fax.

Service Delivery:

Within 5 working days 

Online Procedure

Step 1 :  Online Application Submission

Fill-in the online application form with required information and submit the application.

  • Attach valid ID of account holder
  • Request on Company Letterhead (Commercial only)

Step 2:  Service Delivery

Concerned Department will process your request within 7 working days and inform you accordingly. You may also contact our Customer Care Center or any Customer Happiness Center to inquire the status of your request..

Offline Procedure

Step 1 :  Letter/Email/Fax

Submit your electricity & water high consumption complaint by letter , fax or email advising contract account number and contact number.


Step 2:  Walk-in

For logging the complaint in person, visit any of the DEWA Customer Happiness Centre. (with Valid ID of account holder)


For more information about this service, view the frequently asked questions.

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