High or Low Consumption Verification

What is High or Low Consumption Complaints

This service helps you receipt of high/low electricity and/or water consumption verification DEWA will analyze the request and if required meter inspection will be carried out. Customers get a request number after submitting the request which can be used to track the status of the request.


A Service fee of Dhs. 30 or 75 (Based on meter type / size).


For any requests through online services visit DEWA Customer Happiness Centre send email or fax.

Service Delivery:

7 working days.

Online Procedure

Step 1 :  Online Application Submission

Fill-in the online application form with required information and submit the application.

  • Attach valid ID of account holder
  • Request on Company Letterhead (Commercial only)

Step 2:  Service Delivery

Concerned Department will process your request within 7 working days and inform you accordingly. You may also contact our Customer Care Center or any Customer Happiness Center to inquire the status of your request..

Offline Procedure

Step 1 :  Letter,Email and Fax:

Submit your electricity & water High or Low Consumption Verification by letter , fax or email advising contract account number and contact number.


Step 2:  Walk-in:

For submitting the request in person, visit any of the DEWA Customer Happiness Centres. (with Valid ID of account holder)


For more information about this service, view the frequently asked questions.

Our country is blessed and so are we, living in this good land

Mohammed bin Rashid Smart Majlis

Mohammed bin Rashid Smart Majlis

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