• Refund through Western Union = AED 18.37 or 1 % of total refund amount ( whichever is higher)

    Refund through IBAN = No fee

    Refund through cheques = AED 20

* VAT will be charged as applicable

Login / Registration:

  • Required for online requests.
  • Not required for requests made through Customer Happiness Centers.

Online Procedure

Step 1: Log in with User Id and password.

Step 2: Select the contract account.

Step 3: Select refund option

Step 4: Enter required information

Step 5: Submit request

You will receive an SMS & Email with notification number.

Offline procedure

Step 1: Notify DEWA:

Notify through email/fax or personal visit at Customer Happiness Centre following details i.e.

  • Customer Account Number.
  • UAE Mobile Number.
  • Emirates ID.

In case of Companies: Authorization Letter from company duly stamped and signed.

Step 2 : You will receive SMS/ Email with notification number.

Step 3: Refund will be processed via Cheque (cheque will be delivered by courier company).

For more information about this service, view the frequently asked questions.

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Mohammed bin Rashid Smart Majlis

Mohammed bin Rashid Smart Majlis

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