Deactivation of Electricity and Water (Move-out)

Deactivation of Electricity and Water Service

This service deactivates electricity and water from the premises.

Fees:

  • De-activation Charges:
    • AED 100 for disconnecting electricity and water (small meters).
    • AED 300 for disconnecting Electricity and water meters (large meters).
    • AED 10 for knowledge fee.
    • AED 10 for innovation fee.
    • Thukher and Sanad cardholders are entitled to a 50% discount on De-activation charges.

Login / Registration:

  • Required for online requests.
  • Not required for requests made through Customer Happiness Centers or Customer Care Center.

Estimated Delivery Duration:

Final bill will be processed within 36 hours  and you will receive your final bill at your registered email ID.


Online Procedure

Step 1: Log in with User Id and password.

Step 2:  Select the contract account.

In case clearance certificate is required, click check box.

Step 3: Pay old outstanding amount (if any) along with clearance certificate charges (if selected in the previous step).


Step 4: After successful payment confirmation, provide Move Out date, phone number and method of refund (IBAN/Cheque). Click submit.

You will receive an SMS & Email with Move Out notification number.

Final bill will be sent to your registered Email ID.

Refund (if any) will be processed via IBAN / Cheque, as selected earlier.

Offline Procedure

Step 1: Notify DEWA:

Notify through email/fax or personal visit at Customer Happiness Centre before vacating the premises with the following details i.e.

  • Customer Account Number.
  • Date of disconnection.
  • UAE Mobile Number.
  • Emirates ID.

In case of Companies: Authorization Letter from company duly stamped and signed.


Step 2 : Once your Deactivation of Electricity and Water Service (Move Out) request is created, you will receive an email with a link to select the refund option (Cheque / IBAN).

You will receive SMS/ Email with Move Out notification number.

Final bill will be sent to your registered Email ID.

Step 3: Payment / Refund:

Final Bill Settlement: Final bill amount can be paid through DEWA online Channels or in cash at DEWA Customer Happiness Centres.

Security Deposit Refund: Any refund, after the adjustment of Final bill amount, will be processed via IBAN/Cheque, as selected earlier.



For more information about this service, view the frequently asked questions.

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