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Deactivation of Electricity and Water Service

This services enables you to request final bill of your existing premises and refund of security deposit.

Fees:

Applicable as per meter size

Registration:

To submit Deactivation of Electricity and Water Service ‘Move Out’ requests online, registration is required. You can also submit your request at DEWA customer Happiness channels, without registration.

Estimated Delivery Duration:

Final bill will be processed within 2 working days and you will receive your final bill at your registered email ID.

Online Procedure

Step 1 : Log in with User Id and password

Step 2 :  Select the contract account

In case clearance certificate is required, click check box 

Step 3 : Pay old outstanding amount (if any) along with clearance certificate charges (if selected in the previous step)


Step 4 : After successful payment confirmation, provide Move Out date, phone number and method of refund (IBAN/Cheque).  Click submit.


You will receive an SMS & Email with Move Out notification number.

Final bill will be sent to your registered Email ID

Refund (if any) will be processed via IBAN / Cheque, as selected earlier.


Offline Procedure

Step 1 :  Notify DEWA

Notify through email/fax or personal visit at Customer Happiness Centre before vacating the premises with the following details i.e.

•    Customer Account Number

•     Date of disconnection

•     UAE Mobile Number

•      Emirates ID

In case of Companies

•     Authorisation Letter from company duly stamped and signed

Step 2 : Once your Deactivation of Electricity and Water Service (Move Out) request is created, you will receive an email with a link to select the refund option (Cheque / IBAN).

You will receive SMS/ Email with Move Out notification number.

Final bill will be sent to your registered Email ID

Step 3 :  Payment / Refund

Final Bill Settlement: Final bill amount can be paid through DEWA online Channels or in cash at DEWA Customer Happiness Centres

Security Deposit Refund: Any refund, after the adjustment of Final bill amount, will be processed via IBAN/Cheque, as selected earlier.

For more information about this service, view the frequently asked questions.


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Mohammed bin Rashid Smart Majlis

Mohammed bin Rashid Smart Majlis

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