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Move To (Transfer of Supply)

This service helps all customers who are shifting their premises within Dubai. Customers can conveniently apply for Move-in to a new premises and Move out from the existing premises in “Move-To” service. With “Move-To” service, the customers’ existing data will be updated to the new premises upon obtaining Ejari contract from any real estate management company or typing centre authorized by Dubai Land Department without the need to visit DEWA Customer Happiness Centres.

Fees:

Fee for supply activation for new premises and fee for supply deactivation for existing premises to be paid.

Registration:

Required for online requests. Not required for requests made through Customer Happiness Centres and Customer Care Centres.

Estimated Delivery Duration:

  • Supply is activated within 24 hours of DEWA Security Deposit payment / transfer of security deposit from existing premises.

  • Final Bill is prepared within 2 working days from the date of disconnection.

Move to at Property Management Companies / RERA authorized centres

Step 1 :  Submit

Fill-in the online application form with your Property Management Company / RERA authorized typing centre by entering the below details;

  • Your new premises number

  • Contract account number for your existing premises from which you are planning to Move out along with Move out date

On successful submission, you will receive an SMS and Welcome Email with your DEWA account & premises details and link for online login. Security Deposit from your existing premises will be transferred to your new premises. In case of insufficient deposit for the new premises, you will be required to pay the difference of Security Deposit through any DEWA payment channel. Supply for your new premises will be activated on transfer / payment of Security Deposit and supply for your existing premises will be deactivated on your selected move out date.

Online Procedure

Step 1 : Submit

Fill in the online application form by entering the below details;

  • Ejari number of your new premises and premises number

  • Contract account number for your existing premises from which you are planning to Move out along with Move out date

Settle the outstanding dues, if any, for your existing premises
Security Deposit from your existing premise will be transferred to your new premises. In case of insufficient deposit for the new premise, you will be required to pay the difference of Security Deposit through any DEWA payment channel. Supply for your new premises will be activated on transfer / payment of Security Deposit and supply for your existing premises will be deactivated on your selected move out date.


On successful submission, a reference number will be provided which can be used for tracking the status of the application. If you are registered in our online services, you can apply for the Move-To by logging in with your user ID and password.

Step 2 : Notification

SMS and Welcome Email with your DEWA account & premises details and link for online login will be sent.

Offline Procedure

Step 1 : Dues Settlement for existing premise

Settle the outstanding dues, if any, for your existing premises before applying for the Move To.

Step 2 : Notify DEWA

Notify DEWA for the Move To service

Fill in the application form by entering the below details;

  • Ejari number of your new premises and premises number

  • Contract account number for your existing premises from which you are planning to Move out along with Move out date

 

On successful submission, a reference number will be provided which can be used for tracking the status of the application.

Step 3 : Security Deposit Transfer / Payment

Security Deposit from your existing premise will be transferred to your new premises. In case of insufficient Security Deposit for the new premises, you will be required to pay the difference of Security Deposit through any DEWA payment channel. Supply for your new premises will be activated on transfer / payment of Security Deposit and supply for your existing premises will be deactivated on your selected move out date.

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Mohammed bin Rashid Smart Majlis

Mohammed bin Rashid Smart Majlis

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