Service Outage

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System Maintenance

Dear User, We would like to inform you that regular maintenance is being conducted for service improvement. Our online services will be available shortly. We apologize for the inconvenience.

Dear Valued Customer Due to scheduled maintenance to improve the services provided to you, kindly be informed that e-Services are not available now. The e-Services will be available shortly. Sorry for any inconvenience.


In case of an emergency please call us on 991 round the clock

Customer Care Center

DEWA has launched a round-the-clock contact center to serve you even better.

You can call us at anytime of the day on the following number: +971-4-601-9999


You can communicate via Email round the clock, anytime of the day at

We will respond to your query within 24 hours.

Mail Address    

If you want to send us any document you can mail it to us on our mailing address:

Dubai Electricity And Water Authority

P.O. Box 564,

Dubai, U.A.E   

Location and Working Hours      

Our Head Office is located near the Wafi Mall in Dubai. View our Location map

or list of all our Customer Happiness Center, with working hours.

Suggestions and Feedback

Your suggestions are of great value to DEWA.

For e-Suggestions, please visit Dubai Government’s Unified Suggestions System.

For e-Complaints, please visit Dubai Government’s Unified Customer Complaints System