Dear User, We would like to inform you that regular maintenance is being conducted for service improvement. Our online services will be available shortly. We apologize for the inconvenience.
Dear Valued Customer Due to scheduled maintenance to improve the services provided to you, kindly be informed that e-Services are not available now. The e-Services will be available shortly. Sorry for any inconvenience.
In case of an emergency please call us on 991 round the clock
DEWA has launched a round-the-clock contact center to serve you even better.
You can call us at anytime of the day on the following number: +971-4-601-9999
You can communicate via Email round the clock, anytime of the day at firstname.lastname@example.org
We will respond to your query within 24 hours.
If you want to send us any document you can mail it to us on our mailing address:
Dubai Electricity And Water Authority
P.O. Box 564,
Our Head Office is located near the Wafi Mall in Dubai. View our Location map
or list of all our Customer Happiness Center, with working hours.
Your suggestions are of great value to DEWA.
For e-Suggestions, please visit Dubai Government’s Unified Suggestions System.
For e-Complaints, please visit Dubai Government’s Unified Customer Complaints System