Service Outage

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

System Maintenance

Dear User, We would like to inform you that regular maintenance is being conducted for service improvement. Our online services will be available shortly. We apologize for the inconvenience.

Dear Valued Customer Due to scheduled maintenance to improve the services provided to you, kindly be informed that e-Services are not available now. The e-Services will be available shortly. Sorry for any inconvenience.

Emergency

In case of an emergency please call us on 991 round the clock

Customer Care Center

DEWA has launched a round-the-clock contact center to serve you even better.

You can call us at anytime of the day on the following number: +971-4-601-9999

Email

You can communicate via Email round the clock, anytime of the day at customercare@dewa.gov.ae

We will respond to your query within 24 hours.

Mail Address

If you want to send us any document you can mail it to us on our mailing address:

Dubai Electricity And Water Authority

P.O. Box 564,

Dubai, U.A.E

Location and Working Hours

Our Head Office is located near the Wafi Mall in Dubai. View our Location map

or list of all our Customer Happiness Center, with working hours.

Suggestions and Feedback

Your suggestions are of great value to DEWA.

For e-Suggestions, please visit Dubai Government’s Unified Suggestions System.

For e-Complaints, please visit Dubai Government’s Unified Customer Complaints System

Service Outage

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