Dubai Electricity & Water Authority | Contact Us

Contact Us

Contact Us

Thank you for your interaction with DEWA.
Now, you can reach us from anywhere at anytime through one of our various communication channels:

Location and Working Hours

Our Head Office is located near the Wafi Mall in Dubai. View our Location map or List of all our Customer happiness centers, with working hours.

For Technical Incident

In case of an Electricity / Water Technical incident, please call us on 991 round the clock

Customer Care Center

DEWA has launched a round-the-clock contact center to serve you even better.

You can call us at anytime of the day on the following number: +971-4-601-9999


You can communicate via Fax round the clock, anytime of the day on the following number +971-4-601-9995


You can communicate via Email round the clock, anytime of the day at

We will respond to your query within 24 hours.

Mail Address

If you want to send us any document you can mail it to us on our mailing address:

Dubai Electricity And Water Authority

P.O. Box 564,

Dubai, U.A.E