Shams Dubai: Customers & Residents

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

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Shams Dubai: Customers & Residents

Solar energy is a form of renewable energy, which is clean, secure, and limitless. It produces no emissions and does not affect the environment. Using renewable energy reduces our reliance on diminishing traditional sources of energy, such as gas, oil and coal, ensuring sustainability for future generations.
 
Now you can support and take part of Dubai vision for a smart and sustainable city. As a customer you will be the producer and owner of clean electricity produced from your solar system installed in your premises.
 
You will need to understand the basic requirements of the solar system, the connection process that DEWA requires in order to connect your solar system to DEWA grid and what you need for operation and maintenance. In Addition, please ensure you follow the Safety guidelines for a safe and sound operation of your system.

Services for Customers & Residents

Connection Process

The connection procedure consists of 4 different stages.

Safety Guide

Your Safety Matters to DEWA

Enrolled Solar PV Contractors & Consultants

List of enrolled electrical and solar PV consultants and contractors.

Support for Customers and Residents

Publications & Resources

Browse through documents about Shams Dubai standards, guidelines and inspection.

FAQs

DEWA frequently asked questions related to Shams Dubai

Shams Dubai Contact Us

Explore various ways to contact us regarding Shams Dubai.

Shams Dubai Calculator

Discover your solar energy potential & estimate how much you could save on your electricity bill by going solar.

Video Tutorial

Watch Shams Dubai connection process video tutorial.

Shams Dubai Newsletter Subscription

Subscribe to DEWA Shams Dubai newsletter to receive updates on this initiative.

Other Categories

Shams Dubai for Consultants & Contractors

Discover how to empower Shams Dubai customers as a Consultants & Contractor

Shams Dubai : Suppliers & Manufacturers

Discover how to make your equipment eligible under the Shams Dubai initiative