Accessibility

Information Accessibility

DEWA is working to make it easier for People of Determination (POD) to access information on its website and smart application in accordance with the Digital Dubai Authority standards. DEWA’s smart app scored 10/10 for the fourth consecutive year, and its website scored 100% for the third consecutive year, according to the 2023 POD Accessibility Evaluation Report by Digital Dubai Authority.

You can view the features of easy access to DEWA’s website by selecting the “Ease of Navigation” page or clicking on this Accessibility Features.

Please refer back to Accessibility, page from 8-11, to view guidelines of the dubai smart government for information Accessibility.

Digital Services

Learn more about DEWA’s inclusive Services.

DEWA proudly received the Golden Certificate 'Accessible UNI' from Dubai Municipality, for the 10 DEWA buildings and facilities that have been evaluated so far. DEWA’s awarded facilities include: DEWA’s Head Office, DEWA’s Customer Happiness Centres, DEWA Campus for Occupational and Academic Development in Al Hudaiba, the Innovation Centre, the Research and Development (R&D) Centre, DEWA’s Childcare Centres (Nurseries), as well as several administrative buildings and complexes.

View the list of DEWA’s Happiness Centres as well as their locations and contact information.

Easy access to DEWA’s buildings and facilities

DEWA works to facilitate access for People of Determination to its services, buildings and facilities including the Customer Happiness Centres, all of which are 100% compliant with Dubai Universal Design Code since 2019.

View the Dubai Universal Design Code.

In fulfillment of the Dubai Universal Design Code requirements, DEWA received from Dubai Municipality the Golden Certificate "Accessible UNI" which confirms the compliance of the code requirements along with additional innovative solution that enhances the accessibility services throughout the buildings. Accessible UNI certificates have been granted to DEWA Head Office Building, Al Quoz sustainable building , DEWA Innovation centre, and customer happiness centres at Burj Nahar, Hatta and Al Qouz, DEWA Campus for Occupational and Academic Development, DEWA research and development centre, DEWA Admin building in Warsan, DEWA assessment and development centre, Distribution Power Division Complex in Al Rowaiyah.

DEWA has been certified to be in conformance with the international ISO standard 21542:2021 Building Construction – Accessibility and Usability of the Built Environment, further highlighting its continuous efforts in attaining the highest standards in the wellbeing of the built environment for users.  

DEWA also provides its Customers and Employees of Determination with smart systems and support services assistive technologies that help them easily access information and various facilities within DEWA’s buildings including:

• Braille Maps with Voice Notification: Interactive maps with an audio notification to provide People of Determination with information and directions to access different locations within DEWA’s buildings. The maps include Braille writing and embossed letters along with audio instructions. Those maps are available at all DEWA’s buildings and beside the elevators of each floor.


• Hearing Loops: An advanced type of audio supporting system designed to help people with hearing disabilities. Hearing loops work with the hearing aids of users, by transmitting magnetic wireless signals to the audio devices for clear, noise-free delivery of sounds.

All these devices are available at Customer Happiness Centres, training halls, and meeting rooms at DEWA’s buildings.



• Other Assistive Technologies: All Assistive technologies to facilitate access to information at knowledge centres including



- automated reading pens

-  reading glasses

- screen magnifiers and reader.

• Supporting DEWA’s partners: Providing support for DEWA’s partners (subsidiaries and suppliers) by encouraging them to apply the requirements of including and integrating People of Determination. This is through:

- Providing consultancy and preliminary evaluation of buildings and facilities according to the Dubai Universal Design code.

- Outlining long-term plans and viewing success stories for motivation.

- Implementation and follow-up with partners and suppliers. Submitting required reports to DEWA's Advisory Council for People of Determination.

- Conducting awareness sessions about the Dubai Universal Design Code for DEWA for suppliers and vendors.

• Interactive online education: Providing an online tool for training and evaluation, according to the Dubai Universal Design Code with thorough content to train employees specialised in engineering and design about the Code’s applications. This is in addition to technical supervision on all works, which sharpens their technical and practical experience
• Dubai Code for new joiners: Launching an awareness and training programme on Dubai Universal Design Code and its requirements as a key element of new joiners agenda. This aims to introduce them to the Code’s applications and the reason for adopting them at DEWA’s buildings in addition to the importance of abiding by all its requirements.  

DEWA Store is an innovative initiative from DEWA for its customers. It provides exclusive offers and discounts from some of the biggest companies, in addition to special privileges and discounts for People of Determination.

You can redeem the exclusive offers through DEWA’s smart app available for iOS and Android system users.