This service enables customer to pay DEWA bills through the different channels offered by DEWA.
Service Category & Type
Electricity/ Water Supply customers (Consumers)
Housing fees, Sewerage charges, irrigation and Bill payment..
Note: To improve the customer experience the housing fees are being divided into equal installments over a 12-month (monthly payments)
This service provides channels for monthly payment of electricity and water bills.
Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.
Information Collection and Usage:
DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:
We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.
DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.
Security of Transactions:
Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.
Links to third-party websites:
DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.
If you doubt that your privacy is being compromised, follow these steps immdediately:
What are Cookies?
DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity. DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.
3rd Party Cookies:
DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.
DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.
What services/features are available in the in DEWA’s website and smart app?
You can utilise the following new services through DEWA’s website / smart app:
I have multiple Business Partners (BPs) in my User ID; can I make bill payments for all the Contract Accounts (CA) in each BP Together?
Yes, through your online profile you can view/pay bills for all BPs under your User Id by using the Bill Payment Service.
I am proceeding on leave and my next bill will arrive when I will be on leave? What should I do to avoid disconnection?
You can pay the amount of bill as per your consumption in advance before proceeding on vacation or else you can view and pay your bills online before due date from anywhere in the world .
Can I pay my friend’s or relative’s DEWA bill? What information should I provide?
Can I view my old premises billing history through my online profile?
What is the maximum amount of single payment transaction that can be done through (DDA) Dubai Digital Authority?
How can I view my billing and payment history?
What if I overpaid or Underpaid my bill?
Customer advance payments/over payment remains credit in his account and it is automatically adjusted by the system against the new monthly invoice amount. The Underpayment amount accumulates within the next monthly invoice with clear details of current month invoice amount and previous balance. However, the supply will be liable for disconnection according to DEWA’s rules and regulations.
1. What is EasyPay?
EasyPay is a new payment service, which enables DEWA’s customers to make payments for various services provided by DEWA in faster and easier way.
2. What are the benefits of using EasyPay?
EasyPay allows you to make payments for various DEWA services as well as payments for your accounts and those of your friends on a single screen.
3. What service’s payment are available through EasyPay?
The following service’s payment are available through EasyPay:
4. How can I access EasyPay?
You can access EasyPay through www.dewa.gov.ae/easypay. Furthermore, EasyPay can also be accessed through DEWA’s smart app (Android and iOS).
5. How can I register for EasyPay?
No separate registration is required for DEWA’s online users.
6. What is my EasyPay number?
EasyPay number is your existing number for respective services. e.g. for bill payment, contract account number is your EasyPay number. To get your EasyPay number for various services, please click here
7. Is my login required to access EasyPay?
Yes, login is required to make the payment. No login is required for inquiring about the outstanding amounts.
8. Can I access EasyPay through my DEWA online user ID /UAE PASS?
Yes, you can access EasyPay through your DEWA online user ID / UAE PASS
9. What payment methods can I use through EasyPay?
You can use credit card, debit card, ePay and DubaiNow.