Dubai Electricity and Water Authority (DEWA) | Bill Payment

Bill Payment

Bill Payment

Service Description

This service enables customer to pay DEWA bills through the different channels offered by DEWA.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Electricity/ Water Supply customers (Consumers)

  • Government/ Semi Government
  • Business
  • Individual (Local)
  • Individual (Expat)

Service Integrations

  • N/A

Service Partners

  • Etisalat
  • ENOC/EPPCO
  • Banks
  • Smart Dubai
  • Noqodi 
  • Empay

Package

Housing fees, Sewerage charges, irrigation and Bill payment..

  • Services included in package Electricity and Water bill: Housing fees, Sewerage & irrigation Charges (Dubai Municipality) cooling charges (Empower / Nakheel) Bill payment service
  • Services included in package: Housing fees, Sewerage Charges (Dubai Municipality) and Bill payment service.

Note: To improve the customer experience the housing fees are being divided into equal installments over a 12-month (monthly payments)

Service Limitations

  • N/A

Notes

  • In case there was a disconnection due to non-payment of bill, reconnection will take place within 4 hours after the bill payment.
  • Your payment information is kept confidential and secure.
  • Your payment information is used only for legitimate commercial/social transaction purposes.

Service Requirements

  • Providing Contract Account Number that the customer wants to pay for
  • Providing reference No. for multiple accounts payments at CDM machines

Service Steps & Procedures

  • Using one of DEWA’s payment channels to pay the bill.

Service Fees

  • Free

Service Channels

  • 24/7 through DEWA website (www.dewa.gov.ae) and DEWA Smart App
  • Banks
  • Etisalat payment machines
  • Tayseer (cheque deposit through Emirates NBD CDM machines)
  • Dubai Now
  • Noqodi
  • Customer Happiness Centres (Self Service) - as per working hours
  • ENOC/EPPCO
  • Empay

Service Delivery Time

  • Instant

Journey Map

This service provides channels for monthly payment of electricity and water bills.

Beneficiaries
Individual - Local
Individual - Expat
Business
Journey Steps
1
Getting Service Information
  • I receive the Green Bill/Estimate Invoice/EV Green Bill OR I visit my Smart Living Dashboard
  • I search for information related to bill payment service and payment channels
2
Applying for the Service
Smart Channels
  • I log-in or register on DEWA Website/Smart App (Using UAE Pass or DEWA ID)
  • I access the payment service, choose the account, specify the amount OR I create reference number for multiple payments
  • I choose the payment method and proceed
Payment Partner
  • I visit one of DEWA payment partners channels
  • I provide the account number / reference number / estimate number and pay the required amount
Customer Happiness Centers (Self-Service)
  • I visit one of the CHCs Self-Service & park my car in one the parking spaces available
  • I visit any of virtual screens available at the center
  • I log-in or register on DEWA Website/Smart App (Using UAE Pass or DEWA ID)
  • I access the payment service, choose the account, specify the amount OR I create reference number for multiples payments
  • I choose the payment method and proceed
3
Interaction During Processing
  • I receive the green bill payment receipt through my registered email
4
Completing Service Interaction
  • My DEWA account is being updated

Frequently Asked Questions about Online Payment

What services/features are available in the in DEWA’s website and smart app?

You can utilise the following new services through DEWA’s website / smart app:

  • Pay Your Friend’s Bill
  • Consumption Graph that provides a graphical representation of your Electricity and Water consumption.
  • Payment will be reflected immediately into your DEWA Contract Account.

I have multiple Business Partners (BPs) in my User ID; can I make bill payments for all the Contract Accounts (CA) in each BP Together?

Yes, through your online profile you can view/pay bills for all BPs under your User Id by using the Bill Payment Service.

I am proceeding on leave and my next bill will arrive when I will be on leave? What should I do to avoid disconnection?

You can pay the amount of bill as per your consumption in advance before proceeding on vacation or else you can view and pay your bills online before due date from anywhere in the world .

Can I pay my friend’s or relative’s DEWA bill? What information should I provide?


Yes, you can pay someone else’s bill either partially or in full. You will need to provide your friend’s or relative’s contract account number


Can I view my old premises billing history through my online profile?

• Yes, you can view up to a maximum of 12 months after the final bill date.

What is the maximum amount of single payment transaction that can be done through (DDA) Dubai Digital Authority?

  • Credit Card: Up to AED 200,000 can be paid at one time on the online portal
  • Net Banking: No Maximum limit
  • Noqodi: No Maximum limit

How can I view my billing and payment history? 


To view the last 13 months’ bills and payment history, visit the Smart Living Dashboard.

What if I overpaid or Underpaid my bill?  

Customer advance payments/over payment remains credit in his account and it is automatically adjusted by the system against the new monthly invoice amount. The Underpayment amount accumulates within the next monthly invoice with clear details of current month invoice amount and previous balance. However, the supply will be liable for disconnection according to DEWA’s rules and regulations.


To view last 13 months’ Payment and billing History, visit the 'Transaction History’ page.
To view last 13 months’ Payment and billing History, visit the 'Transaction History’ page.

Frequently Asked Questions about EasyPay

1. What is EasyPay?

EasyPay is a new payment service, which enables DEWA’s customers to make payments for various services provided by DEWA in faster and easier way.

2. What are the benefits of using EasyPay?

EasyPay allows you to make payments for various DEWA services as well as payments for your accounts and those of your friends on a single screen.

3. What service’s payment are available through EasyPay?

The following service’s payment are available through EasyPay:

  • Account Payment (Green Bill, Final Bill, Security Deposit Payment and Pay for Friend, Tayseer (Smart Collection Platform) )
  • EV Green Charger Bill
  • Port Sales Payment
  • Estimate Payment
  • KW Invoice Payment
  • General Services (Electricity Meter Testing, Transformer Oil Testing, Jointer Certification ..etc)

4. How can I access EasyPay?

You can access EasyPay through www.dewa.gov.ae/easypay. Furthermore, EasyPay can also be accessed through DEWA’s smart app (Android and iOS).

5. How can I register for EasyPay?

No separate registration is required for DEWA’s online users.

6. What is my EasyPay number?

EasyPay number is your existing number for respective services. e.g. for bill payment, contract account number is your EasyPay number. To get your EasyPay number for various services, please click here

7. Is my login required to access EasyPay?

Yes, login is required to make the payment. No login is required for inquiring about the outstanding amounts.

8. Can I access EasyPay through my DEWA online user ID /UAE PASS?

Yes, you can access EasyPay through your DEWA online user ID / UAE PASS

9. What payment methods can I use through EasyPay?

You can use credit card, debit card, ePay and DubaiNow.


Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
  • The pages you visit (recorded by the text and graphics files that compose the page)
  • DEWA use this information solely for statistical and monitoring purposes and to help us identify which services are most or least interesting to our visitors, as well identifying website performance.

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

Security of Transactions:

Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

Links to third-party websites:

DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

  1. Close all browsers
  2. Change your password immediately
  3. Inform us by email on customercare@dewa.gov.ae or phone on +971-4-601-9999.

What are Cookies?

Cookies are small text files that are stored in your device when you visit a website. DEWA uses cookies to improve your overall website experience.

How does DEWA use Cookies?

DEWA’s website cookies store website preferences like preferred language, font-size, or specific version (e.g. high-contrast). Once your preferences are set, you do not need to specify them again for DEWA’s site. DEWA also uses cookies for parts of the website that require registration to access content.

DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

3rd Party Cookies:

DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.

Any information collected by way of these cookies will be stored and managed by DEWA as per the approved DEWA Website and Mobile App Privacy Policy. If you don’t wish to store cookies for DEWA’s website, you can modify your browser so that it notifies you when cookies are sent, disable the cookies collection feature, or delete cookies that have already been set.


Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.