Dubai Electricity & Water Authority (DEWA) | Consumption Verification - Electricity/Water

Consumption Verification - Electricity/Water

Consumption Verification - Electricity/Water

This service is offered to customers wishing to verify their consumption level on noticing unexpected increase or decrease in electricity or water consumption.

This service helps you to:

    - Perform a self-diagnosis

    - Direct call with DEWA Customer Care Center

    - Schedule onsite visit for your meter inspection

If you choose to schedule a call with DEWA agent or schedule onsite visit, you will receive a reference number which can be used to track the status of your request.


Service fee will be charged (30 or 75 AED based on meter type/size) in case you select scheduling onsite visit and meter is not faulty.

*VAT will be charged as applicable


To apply for this service please login to your registered DEWA account or create new account.

Service Delivery:

7 working days.

Service Procedure

Step 1 : Online procedure on DEWA’a website/smart app

    - Log in to your registered account / create new account

    - Apply for Consumption Verification - Electricity/Water Service

    - Select to resolve the issue through: Self Diagnosis/ Call DEWA agent / Schedule an onsite visit for DEWA team

    - Confirm Request

    - Track Request

Step 2:  Service Delivery

Concerned Department will process your request within 7 working days and inform you accordingly. You may also contact our Customer Care Center to inquire the status of your request.