Dubai Electricity & Water Authority (DEWA) | Activation of Electricity/Water (Move-in)

Activation of Electricity/Water (Move-in)

What is Activation of Electricity/Water (Move-in) service

This service activates electricity and water for new premises.

Fees:

  • Activation Charges:
    • AED 100 for connecting electricity and water (small meters).
    • AED 300 for connecting Electricity and water meters (large meters).
    • AED 10 for registration.
    • AED 10 for knowledge fee.
    • AED 10 for innovation fee.
    • Thukher and Sanad cardholders are entitled to a 50% discount on activation charges

*VAT will be charged as applicable


  • Security Deposit:
    • AED 2,000 for a Flat (Residential Premises).
    • AED 4,000 for a Villa (Residential Premises).

Login / Registration:

  • Required for online requests.
  • Not required for requests made through Customer Happiness Centers or Customer Care Center.

Estimated Delivery Duration:

Supply is activated within 15 hrs of Registration and payment of Security Deposit.

Online Procedure

Step 1 : Online Application Submission:

Fill-in the online application form with required information. Mandatory required fields:

    • Valid EJARI (for tenants).
    • Title deed (for owners).
    • Emirates ID.
    • Trade license (for commercial and industrial customers).
    • Passport copy (for GCC Nationals / Investors).

Step 2 : Service Delivery:

Supply is activated within 24hrs of Registration and payment of Security Deposit.


Offline Procedure

Step 1 : Collect Application:

A customer should collect application for DEWA Services.


Step 2 : Submit Application:

Submit the completed application form. Mandatory required information is :
  • Ejari Number

Step 3 : Deposit Payment:

Pay the Security Deposit at the Payment Counter and collect the Security Deposit Receipt.


For more information about this service, view the frequently asked questions.

Forms and Documents

Activation of Electricity and Water Service (Move-in) for Residential UAE National customers

PDF | 111 KB | 27/09/2017

Download

Activation of Electricity and Water Service (Move-in) for Residential Expatriate customers

PDF | 104 KB | 27/09/2017

Download

Activation of Electricity and Water Service (Move-in) for Commercial and Industrial

PDF | 104 KB | 27/09/2017

Download