Dubai Electricity & Water Authority (DEWA) | Activation of Electricity/Water (Move-in)

Activation of Electricity/Water (Move-in)

What is Activation of Electricity/Water (Move-in) service

This service activates electricity and water for new premises.


  • Activation Charges:
    • AED 100 for connecting electricity and water (small meters).
    • AED 300 for connecting Electricity and water meters (large meters).
    • AED 10 for registration.
    • AED 10 for knowledge fee.
    • AED 10 for innovation fee.
    • Thukher and Sanad cardholders are entitled to a 50% discount on activation charges

*VAT will be charged as applicable

  • Security Deposit:
    • AED 2,000 for a Flat (Residential Premises).
    • AED 4,000 for a Villa (Residential Premises).

Login / Registration:

  • Required for online requests.
  • Not required for requests made through Customer Happiness Centers or Customer Care Center.

Estimated Delivery Duration:

Supply is activated within 15 hrs of Registration and payment of Security Deposit.

Online Procedure

Step 1 : Online Application Submission:

Fill-in the online application form with required information. Mandatory required fields:

    • Valid EJARI (for tenants).
    • Title deed (for owners).
    • Emirates ID.
    • Trade license (for commercial and industrial customers).
    • Passport copy (for GCC Nationals / Investors).

Step 2 : Service Delivery:

Supply is activated within 15hrs of Registration and payment of Security Deposit.