Activation of Electricity/Water (Move-in)

Request for Activation of Electricity/Water (Move-in)

Service Description

This service activates electricity and water for new premises.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Electricity/ Water Supply customers (Consumers)

  • Government/ Semi Government
  • Business
  • Individual (Local)
  • Individual (Expat)

Service Integrations

  • Integration with RERA for Tenancy contract registration.
  • Integration with Smart Dubai for online payment.

Service Partners

  • Real Estate Management Companies
  • Dubai Land Department authorised offices

Package

Service Package: Move In to New Premise Service

  • Issuance of Tenancy Contract (EJARI)
  • Activation of Electricity/Water (Move-In)

Service Limitations

  • N/A

Notes

  • In case supply is not activated within 15 hours after security deposit payment, please call Customer Care Centre on 04-601 9999 to assist you.
  • All landlords must pay security deposit for premises under maintenance.

Service Requirements

  • Valid Ejari Number (for tenants)
  • Valid tenancy contract for free zone customers
  • Title Deed / Sales Purchase agreement (for owners)
  • Passport Image / Emirates ID No. (for GCC Nationals / Investors)
  • Trade License for customers not registered with the Department of Economic Development (for commercial and industrial customers)

Service Steps & Procedures

  • For Tenants outside Free Zones areas - Upon completing EJARI you will receive Email and SMS from DEWA with a Contract Account Number and Security Deposit amount to be paid.
  • For Tenants within Free Zones areas - Tenants Moving-in to the premises which are in the Free Zones and exempt from Ejari apply via Dewa Website (www.dewa.gov.ae)/DEWA App and pay Security Deposit.
  • Submitting request for owners Move-in via Dewa Website (www.dewa.gov.ae)/ DEWA App.
  • Getting a Notification Number for tracking of request.
  • Paying security deposit and activation fees.
  • Connecting the electricity and water supply within 15 working hours.

Service Fees

Security Deposit:

  • AED 2,000 for a Flat (Residential Premises).
  • AED 4,000 for a villa (Residential Premises).
  • For non-residential premises, the security deposit is calculated based on the premise’s consumption.
  • Security deposit for property owners will be refunded upon sale of the premise only

Activation Charges:

  • AED 100 for connecting electricity and water (small meters).*
  • AED 300 for connecting Electricity and water meters (large meters).*
  • AED 10 for registration.
  • AED 10 for knowledge fee.
  • AED 10 for innovation fee.
  • “Thukher” and “Sanad” cardholders (UAE nationals) are entitled to 50% discount on Activation charges**

*Small meters: Small Meters are directly connected electrical energy meters for measuring Electrical energy of smaller current ratings. These meters consist of Single Phase and Three Phase directly connected Meters

*Large meters: Large Meters are Electricity Energy Meters for measuring Electrical energy of higher current ratings. These meters consists of two types:

  • Low voltage Meters (LV CT Meters) – these meters are connected through instrument current transformers (CT)
  • Medium/High Voltage Meters (HV Meters) – These meters are connected through instrument current & Voltage transformers (CT & VT)

** “Thukher” Card for Senior Citizens aged 60 and above (issued by Community Development Authority) includes privileges and access to services and facilities in Dubai

** “Sanad” Card for People of Determination (issued by Community Development Authority) includes privileges and access to a package of services and facilities in Dubai

Security Deposit:

  • AED 2,000 for a Flat (Residential Premises).
  • AED 4,000 for a villa (Residential Premises).

Service Channels

  • 24/7 though DEWA website (www.dewa.gov.ae) and DEWA Smart App
  • Real Estate management companies and Dubai Land Department authorized offices upon Ejari activation (through Government integration between DEWA and Land Department).
  • Mohammed Bin Rashid Housing Establishment (only for customers of the establishment)

Service Delivery Time

  • Water and electricity supply is connected within 15 working hours of payment of the security deposit.

Journey Map

Beneficiaries
Individual - Local
Individual - Expat
Business

Key Information

This service presents different customer journeys based on specific scenarios:

  • For customers with Ejari certificate from RERA, upon issuing Ejari certificate DEWA will receive proactively your request through digital integration, and it will be processed seamlessly. No need to apply through DEWA channels.
  • For the remaining scenarios, specifically customers within Free Zones areas or Landlords/Owners, apply through DEWA channels.
Upon Ejari certificate issuance or applying through DEWA channels, customer will receive a welcome notification from DEWA with account details, required security deposit amount, and payment link.
Journey Steps
1
Getting Service Information
  • I locate an appropriate new premise, and search for information related to utilities' services activation including Electricity & Water.
2
Applying for the Service
Partner (RERA)
  • Upon Ejari issuance, I receive a welcome notification from DEWA stating my new account number, security deposit payment details, and payment link.
  • I pay security deposit amount and connection fees.
-------------------- OR --------------------
Digital Channels (DEWA Website/Smart App)
  • I log-in/register using UAE Pass or DEWA ID.
  • I go to Activation of Electricity & Water service, select the related account and fill-in the service application.
  • I pay the security deposit amount and connection fees. Or I select “Pay using other channels”.
  • I submit the application and get on-screen confirmation notification confirming that the request has been successfully submitted.
-------------------- OR --------------------
3
Interaction During Processing
  • I receive a welcome notification from DEWA stating requests’ reference number, my new account number, and security deposit payment details.
  • If “Pay using other channels” selected, I pay the security deposit amount and connection fees through convenient payment channel.
  • Upon security deposit and connection fees payment, I receive Payment Receipt with payment details through email.
4
Completing Service Interaction
  • I receive the Electricity & Water connection within 15 working hours from security deposit/connection fees payment.

Frequently Asked Questions

1. What is One Step Move-in? 

Upon issuance of your Ejari from any of the 800+ Real Estate management companies and Dubai Land Department authorized offices, your data automatically get transferred to the DEWA system and DEWA creates your account (DEWA Move in).

2. Do I need to request separately for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices? 
Real Estate management companies and Dubai Land Department authorized offices
No, you are not required to request separately for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices.

3. Do I need to submit any documents for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices ? 

No, you are not required to submit any documents for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices. 

4. Do I need to submit DEWA payment receipt to Real Estate management companies and Dubai Land Department authorized offices for issuance of Ejari?

No, you are not required to submit DEWA payment receipt to Real Estate management companies and Dubai Land Department authorized offices for issuance of Ejari. You only need to provide your DEWA 9 digit premises number (displayed on the door of each premises)

5. How I will know that DEWA has created my Move in? 

When you get your Ejari, you will immediately receive an SMS and Welcome email from DEWA with your DEWA account details. 

6. How I can pay DEWA Security Deposit? 

The Welcome email that you receive from DEWA includes a link for payment of Security Deposit. By clicking on the link, you can pay DEWA Security Deposit online. Alternatively, you can pay DEWA Security Deposit through any DEWA payment channel.
 
7. If I do not receive Welcome email from DEWA, how can I make Move in?

If you do not receive a Welcome email from DEWA due to not entering your correct email ID by Property Management Company, you can apply online on DEWA Website / DEWA Smart App.
 
8. Do I need to enter Ejari number while applying online at DEWA Website / DEWA Smart App?

Yes, you will be required to enter Ejari number at the time of applying for DEWA Move in at DEWA Website / DEWA Smart App.

9. How will Ejari number help me in DEWA Move in at DEWA Website / DEWA Smart App?

If you enter a valid Ejari number, you will not be required to submit any documents.

10. Do I need to submit Ejari for DEWA Move-in Service?

Yes, all customers (Tenants only) will be required to submit Ejari for DEWA Move-in service.

11. Do I need to submit both Tenancy Contract and Ejari for DEWA Move in? 

No, you are required to submit Ejari only which will replace the traditional tenancy contract, for DEWA Move in. 

12. Can I get my Ejari at the time of getting my tenancy contract from any of the 800 Property Management Companies? 

Yes, you will get your Ejari at the time of getting your tenancy contract from any of the 800 Property Management Companies.

EJARI ‘attestation’ fees, ‘security deposit’ fee and supply activation fee for electricity and water services

13. How much is the fee that I need to DEWA for activation of Electricity & Water?

Refundable security deposit for electricity and water connections - AED 2,000 (for apartments) / AED 4,000 (for villas), in addition to supply activation fees - AED 130 to be paid to DEWA through any payment channel.

14. Is there any discount for Thukher and Sanad cardholders on activation charges?

Thukher and Sanad cardholders are entitled to a 50% discount on Activation charges


Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

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DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

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We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

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DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.