DEWA has won the 2020 Hamdan Bin Mohammed Programme for Government Services Flag for its Smart Living initiative, which helps customers monitor their water and electricity consumption digitally and proactively without needing to contact DEWA. This is a new milestone reinforcing its track record of accomplishments and awards. Since its inauguration in July 2020 until January 2021, 618,913 customers have used the ‘Smart Living’ initiative, which has achieved savings up to 179.5 million kilowatt hours of electricity and 67.7 million gallons of water. This equates to savings of AED 52.6 million. Smart adoption of the initiative has reached 100%, while 1.24 million digital visits have been recorded. The initiative reduced 15,643 tonnes of carbon emissions. Customer trust increased to 92%, while satisfaction reached 98%. The initiative has improved the productivity of employees by 27%, while service quality has reached 94%.
DEWA’s Smart Living initiative helps you monitor your consumption easily and make smart decisions to reduce consumption and live a happier life.
Log into your account on DEWA’s smart app or website and make use of the many features we provide for you:
Understand Your Bill:
Understand the details of your bill to better manage your consumption.
Receive High Water Usage Alert:
With this alert, you will be notified of any high-water usage that could indicate possible internal water leakage.
Compare Your Consumption with Similar Homes:
Compare your electricity and water consumption with similar homes to help you conserve your consumption.
Enjoy Exclusive Offers for Smart Living:
Turn your home to a smart one through exclusive offers on smart devices through DEWA Store.
Activate "Away Mode":
This feature helps you to monitor your electricity and water consumption closely and advise in case of unusual consumption while you are away.
Smart Living League:
Smart Living competition is a community engaging competition derived from the Smart Living initiative that aims to promote a rational sustainable energy consumption lifestyle among all society members in Dubai. The Smart Living initiative empowers customers to proactively monitor, manage and control their usage of electricity and water by enabling them to witness the impact of their lifestyle choices on their consumption