Dubai Electricity and Water Authority (DEWA) | Request for Refund

Request for Refund

Apply Online

Request for Refund


  • Refund through Western Union = AED 18.37 or 1 % of total refund amount ( whichever is higher)
  • Refund through IBAN = No fee
  • Refund through cheques = AED 20

* VAT will be charged as applicable

Login / Registration:

  • Required for online requests.

For more information about this service, view the frequently asked questions.

Online Procedure

Step 1: Log in with User Id and password.

Step 2: Select the contract account.

Step 3: Select refund option

Step 4: Enter required information

Step 5: Submit request

You will receive an SMS & Email with notification number.