Dubai Electricity and Water Authority (DEWA) | Request for Refund

Request for Refund

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Fees:

Refund through Western Union = AED 18.37 or 1 % of total refund amount ( whichever is higher)
Refund through IBAN = No fee
Refund through cheques = AED 20

* VAT will be charged as applicable

Login / Registration:

Step 1: Log in with User Id and password.

Step 2: Select the contract account.

Step 3: Select refund option

Step 4: Enter required information

Step 5: Submit request

You will receive an SMS & Email with notification number.

Step 1: Notify DEWA:

Notify through email/fax or personal visit at Customer Happiness Centre following details i.e.

In case of Companies: Authorization Letter from company duly stamped and signed.

Step 2 : You will receive SMS/ Email with notification number.

Step 3: Refund will be processed via Cheque (cheque will be delivered by courier company).

For more information about this service, view the frequently asked questions.

Apply Online

Dubai Electricity and Water Authority (DEWA) | Request for Refund