* VAT will be charged as applicable
Login / Registration:
Step 1: Log in with User Id and password.
Step 2: Select the contract account.
Step 3: Select refund option
Step 4: Enter required information
Step 5: Submit request
You will receive an SMS & Email with notification number.
Step 1: Notify DEWA:
Notify through email/fax or personal visit at Customer Happiness Centre following details i.e.
In case of Companies: Authorization Letter from company duly stamped and signed.
Step 2 : You will receive SMS/ Email with notification number.
Step 3: Refund will be processed via Cheque (cheque will be delivered by courier company).