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Mobile Services

Mobile Services

Apple Devices (iOS)

A single tap on the DEWA Smart application brings you a lot of functionalities at your fingertips.

This Bi-lingual universal application offered by DEWA to its valued Customers, Suppliers, Consultants, Job seekers and Government to benefit from variety of smart services, including View & Pay monthly bills in real time, tips and videos to optimize electricity & water consumption effectively, enable new customers to easily activate the electricity & water supply at the time of move in to new premises, navigate toward DEWA service centers and nearest payment channels, and much more.


Services and Features:

- H H Sheikh Mohammed Bin Rashid Al Maktoum Wise Quotes, Website & Social media.

- View & Pay Bill.     

- Pay for a friend.   

- Change Customer Category.    

- Transaction History.    

- Notice of Disconnection.    

- Customer Online Enrollment.     

- Update Contact Info.   

- MyID Integration.

- One Window Application.   

- Change Premise type.

- Move In (Activation of Supply).    

- Move Out (Final Bill).

- Temporary Connection (Wedding/Mourning).    

- Utility consumption graph.      

- Consumption comparison with neighborhood.     

- Consumption comparison with multiple accounts.   

- Participate in Best Customer Award Application.      

- Status of Carbon Emission.     

- Registration in Green Bill.      

- Slab Tariff Information.   

- Statement of Account.     

- Submission\Tracking of Complaints.      

- Tariff Calculator.   

- Understand your Bill.    

- Connection Estimates. 

- Roadwork Info.     

- Water Supply Points.    

- Request Conservation Lecture.    

- Job Seeker Enrollment & Apply. 

- Contract Services.      

- Local Purchase Services.      

- Open Tenders & Tender Results.    

- Partnership Info.      

- DEWA Facebook & Twitter.    

- DEWA Publications.     

- DEWA Events Calendars.      

- Photo Gallery.      

- QR Code Reader.     

- Augmented Reality.      

- Global Prayer Timings.   

- Global Weather Forecasting.

Download DEWA SMART App from App Store.

Apple Watch

  • DEWA News.
  • Bill Enquiry.
  • Notifications.
  • Contact Us.
  • English and Arabic Language Support.

Android Devices

A single tap on the DEWA Smart application brings you a lot of functionalities at your fingertips.


This Bi-lingual universal application offered by DEWA to its valued Customers, Suppliers, Consultants, Job seekers and Government to benefit from variety of smart services, including View & Pay monthly bills in real time, tips and videos to optimize electricity & water consumption effectively, enable new customers to easily activate the electricity & water supply at the time of move in to new premises, navigate toward DEWA service centers and nearest payment channels, and much more.

Services and Features:

- View & Pay Bill.      

- Pay for a friend.      

- Change Customer Category.   

- Transaction History.     

- Notice of Disconnection.   

- Customer Online Enrollment.     

- Update Contact Info.     

- MyID Integration.      

- One Window Application.      

- Change Premise type.     

- Move In (Activation of Supply).     

- Move Out (Final Bill).   

- Temporary Connection (Wedding/Mourning). 

- Utility consumption graph.     

- Consumption comparison with neighborhood.     

- Consumption comparison with multiple accounts.     

- Participate in Best Customer Award Application.      

- Status of Carbon Emission.      

- Registration in Green Bill.     

- Slab Tariff Information.    

- Statement of Account.      

- Submission\Tracking of Complaints.     

- Tariff Calculator.      

- Understand your Bill.     

- Connection Estimates.     

- Roadwork Info.   

- Water Supply Points.     

- Request Conservation Lecture.  

- Job Seeker Enrollment & Apply.      

- Contract Services.      

- Local Purchase Services.      

- Open Tenders & Tender Results.      

- Partnership Info.      

- DEWA Facebook & Twitter.      

- DEWA Publications.      

- DEWA Events Calendars.

- Photo Gallery.

- QR Code Reader.

- Augmented Reality.

- Global Prayer Timings.

- Global Weather Forecasting.

Download DEWA SMART App from Google Play. 

    Samsung Gear

    • HH Quotes
    • DEWA News
    • Bill Enquiry
    • Payment Channels
    • Customer Service Centers
    • About Us
    • Contact Us
    • Bill Enquiry with mPay Payment

    Samsung Camera

    • View & Pay Bill
    • Pay for Friend
    • Move In
    • Contact Info
    • Premise Type
    • Track Requests
    • Local Purchase – RFx
    • Purchase Orders

    Samsung Smart TV

    • DEWA News.
    • DEWA Events.
    • DEWA Offices:
    •       - Customer Care Center Office Address
            - Office Location on Google Map
            - Office Working Hours
            - Customer Care Center e-mail
            - Customer Care Center Phone numbers
    • Bill Enquiry
    • Payment Channels:
    •       - Location Details
            - Location on Google Map
            - Office Working Hours
            - Website Address
            - Contact number etc 

    Blackberry Devices

    This application has the following functions:

    • DEWA News
    • DEWA Events
    • Customer Care Center:
    •       - Customer Care Center Office Address.

            - Office Location On Google Map.

            - Office Working Hours.

            - Browse DEWA website.

            - Customer Care Center e-mail.

            - Add Office Information into your contact list.

            - Send Office Details as Business Card.

            - Call Customer Care Center Offices.

            - Call Customer Call Center.

    • DEWA Videos.
    • Log Complaint:
    •       - Send Message.

            - Send Photo.

            - Send GPS Location Coordinates.

    • Bill Enquiry:
    •       - Pay through mPay.

      Download DEWA BlackBerry Application from your BlackBerry



    Windows Phone 7

    Welcome to the Mobile World of DEWA.


    This application has the following functions :

    • DEWA News.
    • DEWA Events.
    • Video Gallery.
    • Bill Enquiry and Payment (through mPay or ePay).
    • Log Complaint.
    •       - Send GPS Coordinate.
            - Send Photo of defects.
            - Send comments and suggestions.
    • Customer Service Offices info:
    •       - Office Location on Map.
            - Office Address.
            - Phone Numbers.
            - Working Hours.
            - DEWA Website.
            - Customer Care Center Email.
            - Add contact to Windows Phone 7 Contact List.
            - Send Business Card.

    Download DEWA WP 7 Application in 
    your desktop, you need to download MS Zune
    or directly through WP7 phone.

    Windows Phone 8 Application

    DEWA Application is providing the following functionalities: 
    • DEWA News.
    • DEWA Events.
    • DEWA Video.
    • Customer Care Center:
    •       - Office Locations
            - Customer Care Center Office Address
            - Office Working Hours
            - Browse DEWA Website
            - Customer Care Center Email
            - Office contact phone numbers
            - Location on Bing Map
            - Services
    • Log Complaint:
    •       - Send GPS Coordinate 
            - Send Photo of defects
            - Send comments and suggestions
    • Bill Enquiry and Payment (through mPay or ePay).
    • Payment Channels:
    •       - Nearest Payment Channel on Bing Map
            - Working Hours
            - Browse Website
            - Contact telephone numbers
    • Feedback submission:
    •       - Submit application feedback.

    Windows 8 Devices

    A single tap on the DEWA Smart application brings you a lot of functionalities at your fingertips.

    This Bi-lingual application offered by DEWA to its valued Customers to benefit from variety of smart services, Including View & Pay monthly bills in real time, enable new customers to easily activate the electricity & water supply at the time of move in to new premises, tips and videos to optimize electricity & water consumption effectively, navigate toward DEWA service centers and nearest payment channels, and much more. 

    Application Features:
    - H H Sheikh Mohammed Bin Rashid Al Maktoum Wise Quotes, Website & Social media.
    - View & Pay Bill.
    - Pay For Friend.
    - Transaction History 
    - Move In. 
    - Move Out.
    - Update Contact Info. 
    - Register for Green Bill.
    - Change Customer Category.
    - Change Premise Type. 
    - Request Temp Connection. 
    - Track Requests / Complaints. 
    - Billing complaints. 
    - Request for Collective Account. 
    - Add to Collective Billing. 
    - Change Landlord Information. 
    - Submit a Complaint. 
    - Consumption Graph. 
    - Compare Multiple Accounts. 
    - Neighborhood Comparison. 
    - Carbon Footprint. 
    - Tariff Calculator. 
    - Slab Tariff Information. 
    - Conservation Tips. 
    - Conservation Videos. 
    - We care for the earth. 
    - Safety at Home. 
    - Customer Service Centers. 
    - Payment Channels. 
    - Road works Info. 
    - Water Supply Points. 
    - Estimate Payment. 
    - Estimate Pay for Friend. 
    - Estimate Payment History. 
    - Estimate Pay for Friend History. 
    - About DEWA. 
    - UAE National Identity. 
    - DEWA News. 
    - DEWA Publications. 
    - Video Gallery. 
    - Photo Gallery. 
    - Featured Links. 
    - Contact Us.
    Download DEWA SMART App.



    Pay via SMS

    Pay via SMS (mPay).


    • To check your balance:
    • mpay(space)cd(space)<mPIN Number>

       send to 4488

    • To Pay DEWA bills:
      mpay(space)d(space)<mPIN Number>
    •  send to 4488


      Free Sign up at mPay website 
            (mpay.dubai.ae)

    Billing information by SMS

    To get instant DEWA billing information by SMS 

    Type the following

    DEWA(space)bill(space) <Account Number>

    Send to 4488 

    * 60fils per message 

    For more information please contact us.


    Ouya Game Console

    A single tap on the DEWA Smart application brings you a lot of functionalities at your fingertips.

    This Bi-lingual universal application offered by DEWA to its valued Customers, Suppliers, Consultants, Job seekers and Government to benefit from variety of smart services, including View & Pay monthly bills in real time, tips and videos to optimize electricity & water consumption effectively, enable new customers to easily activate the electricity & water supply at the time of move in to new premises, navigate toward DEWA service centers and nearest payment channels, and much more.


    Services and Features:

    - View & Pay Bill.    

    - Pay for a friend.     

    - Change Customer Category.

    - Transaction History.     

    - Notice of Disconnection.   

    - Customer Online Enrollment.     

    - Update Contact Info.     

    - MyID Integration.    

    - One Window Application.      

    - Change Premise type.   

    - Move In (Activation of Supply).     

    - Move Out (Final Bill).   

    - Temporary Connection (Wedding/Mourning). 

    - Utility consumption graph.     

    - Consumption comparison with neighborhood.    

    - Consumption comparison with multiple accounts.     

    - Participate in Best Customer Award Application.     

    - Status of Carbon Emission.     

    - Registration in Green Bill.  

    - Slab Tariff Information.  

    - Statement of Account.     

    - Submission\Tracking of Complaints.    

    - Tariff Calculator.   

    - Understand your Bill.  

    - Connection Estimates.    

    - Roadwork Info.   

    - Water Supply Points.   

    - Request Conservation Lecture. 

    - Job Seeker Enrollment & Apply.    

    - Contract Services.   

    - Local Purchase Services.    

    - Open Tenders & Tender Results.      

    - Partnership Info.     

    - DEWA Facebook & Twitter.    

    - DEWA Publications.     

    - DEWA Events Calendars.

    - Photo Gallery.

    - QR Code Reader.

    - Augmented Reality.

    - Global Prayer Timings.

    - Global Weather Forecasting.

    Download DEWA SMART App from Google Play.