Dubai Electricity and Water Authority (DEWA) | EV Account & Charging Card Management

EV Account & Charging Card Management

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Service Description

This service enables customer to create a new Electrical Vehicle (EV) account with DEWA and issue Electrical Vehicle (EV) Green Charger Card, replace the lost/damaged Electrical Vehicle (EV) Green Charger Card and deactivate Electrical Vehicle (EV) account with DEWA.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

  • Government
  • Business
  • Individual (Local)
  • Individual (Expat)

Service Integrations

  • DEWA has allowed all EV owners to use Green Charger services when they register their Electrical Vehicles (EVs) at the Roads and Transport Authority Dubai (RTA). 
  •  “Customers should follow the link received in their welcome email after registration with RTA, to pay the Security Deposit in order to activate their account.

Service Partners

  • RTA

Package

  • N/A

Service Limitations

  • N/A

Service Requirements

  • For DEWA customers Log-in with User ID & Password through DEWA website (www.dewa.gov.ae) or DEWA Smart App.
  • For non-DEWA customers creating online account is required through DEWA website (www.dewa.gov.ae
    or DEWA Smart App.

Create EV Account

For vehicles registered outside Dubai:

  • Individual: Emirates ID number (or passport copy for GCC/ investors) and vehicle license.
  • Business: Company trade license and vehicle license 
  • Government/ Semi Government: Vehicle license 

For vehicles registered within Dubai:

  • No documents are required due to their availability based on the integration with RTA.

Replace EV Cards

  • N/A

Deactivate EV Account

  • Settling final bill amount (if any)

Service Steps & Procedures

Create EV Account

  • For DEWA customers: Log-in with DEWA ID/UAE PASS through DEWA website or DEWA Smart App.
  • For non-DEWA customers: creating DEWA ID/UAE PASS is required through DEWA website or DEWA Smart App.
  • Customer to apply for EV account creation.
  • Customer receives notification number via email and SMS to follow up the status of the request.
  • Green Charger card will be delivered to customers through a courier company within 3 working days of creating the account.
  • Alternatively, Customer can login into Smart App with his credentials (User ID and Password) and use the QR code to charge the electrical vehicle.

Replace EV Cards

  • Customer to login with DEWA ID/UAE PASS through DEWA website or DEWA Smart App.
  • Customer to apply for replacing Green Charger card.
  • Pay your outstanding amount, if any
  • Customer receives notification number via email and SMS to follow up the status of the request.
  • Green Charger card will be delivered to customers through a courier company within 3 working days of applying for the service.

Deactivate EV Account 

  • Customer to login with DEWA ID/UAE PASS through DEWA website or DEWA Smart App.
  • Pay your outstanding amount, if any
  • Customer to apply for deactivation of EV account.
  • Receiving notification number via email and SMS to follow up with status of request.
  • Issuing Final Bill.
  • Closing account.
  • Paying final bill amount (if any).
  • Refunding the security deposit (if any).

Service Fees

Create EV Account

Fees are applicable as following:

A. Security Deposit:

  • Individual (non-commercial) and Business (Commercial): AED 500/-
  • Government: Exempted from Security Deposit

B. Delivery Charges:

  • Individual (non-commercial) and Business (Commercial): AED20/-
  • Government: AED20/-

C. Consumption fees:

  • Individual (non-commercial), Business (Commercial) and Government: AED29 fils per KW

*VAT will be charged as applicable



Replace EV Cards

  • Card replacement fees for all categories are AED 200/- , delivery charges: AED20/-

*VAT will be charged as applicable



Deactivate EV Account 

  • Free of charge.

Service Channels

  • 24/7 through DEWA website (www.dewa.gov.ae) and DEWA Smart App
  • Customer Happiness Centres (Self Service) - as per working hours
  • Interactive voice response (IVR) through Customer Care Centre at 04-6019999

Service Delivery Time

Activate EV Account:

  • The Green Charger card is delivered to customers through a courier company within 3 working days after request and payment of Security Deposit completion either through DEWA website (www.dewa.gov.ae), Smart App, or Interactive Voice Response (IVR) by calling Customer Care Centre at 04-6019999

Deactivate EV Account:

  • EV Final bill will be processed within 3 working days and you will receive your final bill at your registered email ID.




Journey Map

This service enables customers to create EV Account for their Electrical Vehicle. Upon creation of EV Account, Electrical Vehicle Green Charger card will be automatically issued and registered in the same name that is maintained in Emirates ID/Trade license/Passport and will be delivered within 3 working days.

Beneficiaries
Individual - Local
Individual - Expat
Business
Journey Steps
1
Getting Service Information
  • I search for information related to DEWA EV Green Charger services for my electric vehicle
  • I buy and register my EV
2
Applying for the Service
Partner (RTA)
  • Once my EV is registered in RTA, I receive a welcome email from DEWA with account details, security deposit amount, payment link and EV charging instructions
  • I pay the security deposit amount
Smart channels
  • I log-in or register on DEWA Website/Smart App (Using UAE Pass or DEWA ID)
  • I go to "EV Account & Charging Card Management", I regisetr and fill-in the application form and pay the security deposit amount
Customer Happiness Centers (Self-Service)
  • I visit one of the CHCs Self-Service & park my car in one the parking spaces available
  • I visit any of virtual screens available at the center
  • I log-in or register on DEWA Website/Smart App (Using UAE Pass or DEWA ID)
  • I go to "EV Account & Charging Card Management", fill-in the application form and pay the security deposit amount
3
Interaction During Processing
  • I  receive payment receipt with payment details through email
  • I receive a phone call from the courier company to confirm my delivery details
  • I receive the EV Green charger Card
4
Completing Service Interaction
  • I locate the nearest available EV Green Charger station via DEWA website/smart app
  • I approach the EV Green Charger station and start the charging cycle by scanning the QR code using DEWA website/Smart Application/Device Camera (for all users) or EV Green Charger Card (for registered users)
  • If Guest User: I choose from available time-set charging packages, pay the fees and start the charging cycle
  • I end the charging cycle by scanning the QR code using DEWA website/Smart Application/Device Camera (for all users) or EV Green Charger Card (for registered users)
  • I log-in to my account on DEWA website/Smart App and check my EV user dashboard and benefit from various features available (for registered users)

Frequently Asked Questions

1. What is The Electric Vehicle (EV) Green Charger?

The EV Green Charger Initiative was launched in support of HH Sheikh Mohammed bin Rashid Al Maktoum’s vision to make Dubai the smartest and happiest city in the world and promote green transportation in the city. The aim of this project was to set up an electric vehicle charging infrastructure for the public across Dubai. At the time of the launch of the initiative there were a very limited number of electric vehicles in Dubai mainly because there wasn’t an electric vehicle charging infrastructure. DEWA, as the only electricity provider for Dubai, took the lead in setting up electric vehicle charging stations to encourage the public to switch over from petrol to electric vehicles: helping to achieve Dubai’s carbon abatement strategic target of carbon reduction by 16% by 2021 and reduction in other emissions. 

2. Since the launch of the initiative in 2015, what progress has been made so far?

Dubai Electricity and Water Authority (DEWA) announced in June 2021, the completion of the third phase of its EV Green Charger initiative, which included the installation of an additional 100 EV Green Charger stations for charging electric vehicles across Dubai. With the completion of this phase, DEWA’s electric vehicle charging network has expanded to 300 charging stations. These stations have been installed in different areas of Dubai such as government offices, airports, petrol stations, shopping malls, commercial offices, clinics and hospitals, residential complexes, and establishments. This initiative contributes towards DEWA's efforts to encourage the use of environmentally friendly electric vehicles in the emirate in order to reduce carbon emissions and support sustainable modes of transport in Dubai.

3. What regulations are in place regarding the establishment and installation of electric vehicle charging stations in Dubai?

HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Dubai Supreme Council of Energy, issued Directive number 1 of 2017 on the establishment and installation of electric vehicle charging stations in Dubai. This directive states that all public and private organisations and developers in Dubai must get approvals from DEWA before establishing, installing, operating or maintaining any electric vehicle charging station. In turn, DEWA will coordinate with Dubai Municipality (DM) and the Roads and Transport Authority (RTA) to ensure that electric vehicle charging stations meet the technical requirements and standards adopted by the relevant authorities.

The Supreme Council of Energy issued Directive number 1 of 2016 to set a target for the government, at least 10% of all newly-purchased cars will be electric or hybrid from 2016 to 2020. The proportion of electricand hybridcars will rise to 2% by 2020, and 10% by 2030. 

Moreover, in 2020, the Dubai Supreme Council of Energy issued Directive number 2 of 2020, it updates the targets on the purchase of green vehicles by Dubai Government entities. The directive increases the annual government procurement target for EVs and hybrid vehicles to 20% starting from 2025, with a further increase to 30% starting from 2030.

4. How does this initiative support the sustainable development of Dubai?

The EV Green Charger Initiative is one of three smart initiatives launched by DEWA to support the Smart city vision of Dubai. By developing smart EV charging infrastructure across Dubai, DEWA aims to make its stakeholders happy, minimize environmental impact, and enable a smart city. The initiative also supports the Dubai Plan 2021, for a smart and sustainable city, and is aligned with the UAE Vision 2021 to make the UAE amongst the best countries in the world. The EV Green Charger initiative will also help achieve the Carbon Abatement Strategy where Dubai has a target to reduce CO2 emissions by 16% by 2021.

5. How many EV Green Charger stations / charge points have been installed and where are they located?

DEWA has deployed more than 300 EV Green Charging Stations across the city, equivalent to over 530 charge points, as many of the chargers have dual charging outlets. The locations of which are available on DEWA website and DEWA smart applications. All new charger locations are updated regularly on DEWA’s website and the smart application. Please visit EV Green Charging Stations page for locations.

6. What are the different types of EV Green Chargers found across Dubai?

DEWA installed four types of chargers, Fast Charger, Public Charger and Wall-Box:

  • Ultrafast Charger (150 kW DC with type 2 Socket)
  • Fast Charger (43 kW AC with Type 2 Socket, 50 kW DC ChadeMO and Combo CCS Sockets). Most of these are installed at petrol stations
  • Public Charger (2 x 22 kW AC, with double Type 2 Socket) 
  • Wall-Box (22 kW AC, with single Type 2 Socket) 

For more information, please visit EV Green Charger page.

7. Where will I find assistance in using electric vehicle charging stations?

Customers can contact DEWA customer care centre on 04 601 9999. Moreover, the charging points are user friendly and have instructions on how to be used. Know more about EV Chargers Types & Instructions.

8. When are the electric vehicle charging stations available for use?

The EV Green Chargers located at the DEWA Customer Happiness Centres are available, from Sunday to Saturday during 07:30am to 12:00am.

However, charging stations located in petrol stations are available on a 24-7 basis. Please visit EV Green Charging Stations page for locations.

9. Where can I purchase an electric vehicle in Dubai and at what cost?

Please contact car dealerships for availability and costs since the prices vary for vehicles.

10. What is the typical range of an electric vehicle?

The range of the electric vehicle depends on battery capacity and type of vehicle; typically, it ranges from 200km to 700km.

11. What is a plugin hybrid vehicle?

A plugin hybrid vehicle has a regular petrol engine and with an additional electric motor. This vehicle can run on either petrol, batteries or both at the same time. It also has a plug for charging on-board batteries and can run as full electric mode with a limited range.

12. Can anyone use DEWA’s EV Green Chargers?

For registered EVs in Dubai, DEWA will create an EV account instantly, once the customer registers the electric vehicle with Roads and Transport Authority (RTA). They can utilize the charging stations within an hour of vehicle vregistration or by creating an EV account. Alternatively, customers can also create an EV account through DEWA website, Smart App or through IVR at DEWA Customer Care Centre. DEWA also will issue EV Green Charger Card and

deliver it to customers within three working days from creating the EV account.

DEWA caters to all motorists who drive an electric vehicle in the UAE, including local and international visitors by allowing them to charge their vehicle through DEWA’s “Guest Mode” feature. They can access this feature by scanning the QR code on the charging stations and following the steps on their device.

13. How can I tell when my electric vehicle is completely charged?

Check the display on our charging station or battery charge indicator on your vehicle’s display. Either one will tell you when your charging session is complete.

14. Can I discontinue the charging process before it is complete?

Yes. You can stop the charge at any time following the instructions on the charger.

15. Can I charge the battery even if it's not empty?

Yes, an electric vehicle’s battery management system actively manages the delivery of the charge to ensure the maximum lifespan of the battery. Just plug it in and let the car do the rest.

16. What do I do if the charger does not work when I place my EV Green Charger Card in front of the charger’s card reader or if scanning the QR code is not working?

You can  contact DEWA Via:

• DEWA Customer Care Centre on 04- 601 9999.

•  HAYAK Service : Online text chat with option of video chat available on DEWA website and Smart App.

17. Where can I get access to electric vehicle charging stations outside Dubai?

Currently DEWA only provides the EV Green Charger stations within Dubai.

18. How much does it cost to charge an electric vehicle?

The cost of charging the electric vehicle depends on the capacity of the battery and the use by the driver. Starting 1st January 2022, the cost of charging electric vehicles at public charging stations will be 29 fils per kilowatt hour for commercial and non-commercial EV Green Charger registered users which is a great saving compared to fuel-powered cars.

DEWA have also provided a new feature ‘Guest Mode’ for non-registered customers who wish to use the EV Green Charger services and they can choose from several charging packages based on the charger type and duration. They can access this feature by scanning the QR code on the charging stations and following the steps on their device.

19. Can I install an electric vehicle charger at home? How much does it cost?

Home chargers can be installed by a third party at customers’ premises behind the customers’ meter, like any other home appliances. Approved electrical contractors by DEWA should be used for the installation of any electrical equipment within the Emirate of Dubai, including home charging stations. When charging the car at home, the electricity used is added to the normal DEWA bill at standard residential electricity rates.

20. How will I be billed when using the charging stations?

Registered customers that use DEWA’s EV Green Charger stations will be billed on monthly basis and they can pay using methods of bill payment provided by DEWA.

Starting 1st January 2022, the cost of charging electric vehicles at DEWA’s EV Green Charger stations will be 29 fils per kilowatt hour for commercial and individuals (non-commercial) EV Green Charger registered users which is a great saving compared to fuel-powered cars.

DEWA have also provided a new feature ‘Guest Mode’ for non-registered customers who wish to use the EV Green Charger services and they can choose from several charging packages based on the charger type and duration. They can access this feature by scanning the QR code on the charging stations and following the steps on their device.

21. What documents are required to register with DEWA?

  • For Individuals outside Dubai, you need to provide your Emirates ID and vehicle license
  • For Individuals outside the UAE, you need to provide Passport and vehicle license

22. Can I use my card for more than one vehicle?

Yes, but any use of the card will be charged to the card owner when applicable.

23. I sold my car. What do I need to do to deactivate my EV Green Charger account?

You need to apply for deactivation of your EV Green Charger account to receive your final bill, through “Deactivate EV Green Charger Account on DEWA website, DEWA Smart Application, and through IVR at Customer Care Centre (04-6019999).

Accordingly the EV Green  card will be deactivated after final bill is issued.

24. Are there any costs involved when registering?

Fees are applicable as following:

A. Security Deposit:

  • Individual (non-commercial) and Business (commercial): AED500/-.
  • Government: Exempted from Security Deposit

B. Delivery Charges:

  • Individual (non-commercial) and Business (commercial): AED20/-. (VAT applicable)
  • Government: AED20/-. (VAT applicable)

C. Consumption fees:

  • Individual (non-commercial), Business (commercial) and Government: AED29 fils per kWh + VAT

25. Can I merge my existing consumption electricity bill with my electric vehicle bill?

At the moment these bills are being kept separate.

26. I closed my DEWA electricity and Water account and I have an excess amount due. Can I transfer the excess amount to my electric vehicle account number and vice versa?

Yes, you can transfer the excess amount to your other account under the same Business Partner.

27. What should I do if my EV Green Charger card is lost or damaged, or if I have any problem while charging?

  • You can do one of the following options:
  • Call our customer care centre on 04 601 9999
  • email: customercare@dewa.gov.ae
  • Visit any DEWA Customer Happiness Centre
  • Use HAYAK service
  • You can also charge your electric vehicle without the physical card. Just scan the QR code at DEWA’s EV Green Charger stations using DEWA’s smart app.

28. How can I access the EV Green Charger User Dashboard?

Dubai Electricity and Water Authority (DEWA) has launched the EV Green Charger User Dashboard to help customers better manage their EV Green Charger services. The dashboard enables customers to easily track their charging and consumption data through DEWA’s website or smart app.

The dashboard provides customers with a complete record of bill payments, consumption information, charging transactions, dates, and access to exclusive discounts from the DEWA store. It also allows customers to manage multiple EV Green Charger cards, pay their bills, and locate the nearest DEWA charging station from more than 300 charging stations across Dubai.

29. What is the procedure to install a DEWA electric vehicle charging station at your premises?

For more information on the procedure and the steps to be taken, please contact customer care centre on 04-601 9999, or email: customercare@dewa.gov.ae

30. What is the Guest Mode and who can use it?

You can charge your car through Guest Mode if you do not have a DEWA EV Account. No prior registration is required to use this feature.

31. What are the Guest mode charging packages?

Sl No Charger Type Charging Package
(Minute)


Consumption Fees Including Vat 5% (AED)
1
Sl No
WALLBOX/PUBLIC
Charger Type
30
Charging Package
3.35
Consumption Fees Including Vat 5% (AED)
2
Sl No
WALLBOX/PUBLIC
Charger Type
60
Charging Package
6.7
Consumption Fees Including Vat 5% (AED)
3
Sl No
WALLBOX/PUBLIC
Charger Type
90
Charging Package
10.05
Consumption Fees Including Vat 5% (AED)
4
Sl No
WALLBOX/PUBLIC
Charger Type
120
Charging Package
13.4
Consumption Fees Including Vat 5% (AED)
5
Sl No
Fast Charger (43 kW AC)
Charger Type
30
Charging Package
6.55
Consumption Fees Including Vat 5% (AED)
6
Sl No
Fast Charger (43 kW AC)
Charger Type
60
Charging Package
13.09
Consumption Fees Including Vat 5% (AED)
7
Sl No
Fast Charger 50 kW DC 
Charger Type
30
Charging Package
7.61
Consumption Fees Including Vat 5% (AED)
8
Sl No
Fast Charger 50 kW DC 
Charger Type
60
Charging Package
15.23
Consumption Fees Including Vat 5% (AED)
9
Sl No
Ultra-Fast Charger (150 kW DC with ChadeMO and combo CCS sockets)
30
Charging Package
22.84
Consumption Fees Including Vat 5% (AED)

32. Are international credit cards accepted as part of the Guest Mode feature?

Yes, International Credit cards are accepted with maximum limit of AED 200

33. How can I receive my payment receipt, One time charging tracking number and invoice for guest mode?

Payment receipt with tracking number and invoice are sent to the customer by email.





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