Services and Facilities for Senior Citizens & Residents

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Dubai Electricity & Water Authority
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Services and Facilities for Senior Citizens & Residents

We have packaged a range of services and facilities for our senior citizens and residents over the age of 60 to ensure their comfort and happiness at all times.

 

DEWA Website and Smart App

DEWA services are available 24/7 from the comfort of your home through the website and smart app.

 

“Hayak” Service

Online text chat with the option of video chart allows customers to directly communicate with Customer Care Centre agents 24/7.

 

Priority in service 

Priority service for senior citizens and residents at DEWA’s Customer Happiness Centres and Customer Care Centre

 

Education on Digital Services

Customer Happiness staff are present to educate and guide customers on how to use DEWA’s digital services at Customer Happiness Centres or by calling the Customer Care Centre on 04-6019999

 

WhatsApp 04-6019999

WhatsApp service supported by artificial intelligence (AI) is available for customer communicate with DEWA 24/7 all customer service enquiries.

 

DEWA provides discounts on fees for several services to “Thukher” Cardholders (for senior citizens):

50% discount: on registration fees for Activation of Electricity / water (Move-in) service.

50% discount: on services fees for Transfer of Electricity / Water (Move To) service.

50% discount: on services fees for De-activation of Electricity / Water (Move Out) service.

50% discount: on meter inspection (in case meter is in working properly).