Dubai Electricity & Water Authority (DEWA)

Smart Supplier

Smart Supplier makes working with Dubai government simpler and easier

Efficient Electricity Supply During Rainy Season

Guidelines to ensure continuous power supply

Win with DEWA Smart Services

Choose our Smart services for a chance to win valuable prizes

Smart Response

For electricity & water technical incidents.

This service is provided to all customer segments to report and track all technical notifications related to electricity and water interruption or any failure in the network.

Number 1 rank globally in Getting Electricity

The UAE, represented by DEWA, has maintained its number 1 rank globally in Getting Electricity for the third consecutive year as per World Bank’s Doing Business 2020 report.

Trending Services

Supply Management

Report and Track Electricity and Water Technical Incident

Consumption Management

Billing

EV Green charger™

Solar Community

General Services

Sustainability

Useful Links & Guides

Engage with Us

Your voice matters. Let’s improve together.

Share your Ideas

Submit your ideas to make a difference and shape the future

Share your Suggestions

Let us know how we can improve our services and your experience

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Latest News

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19 Jan 2020

DEWA and BSI prepare to launch world’s first risk management standard for energy and utilities sector

Dubai Electricity and Water Authority (DEWA), in cooperation with the British Standards Institute (BSI) will soon launch the PAS 60518:2020 standard for risk management in the energy and utilities sector, for a first of its kind in the world. DEWA approved the number 60518 for the new standard in reference to the birthdate of the late Sheikh Zayed bin Sultan Al Nahyan (6 May 1918). DEWA started preparations for the standard in the Year of Zayed 2018, which marked the centennial birth of the late Sheikh Zayed, may his soul rest in peace.

18 Jan 2020

Quote by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, on announcing DEWA as the top government organisations in Customer Happiness in 2019

“At DEWA, we work in accordance with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to deliver the best possible government services to make people happier and provide a seamless experience for all its customers. We are happy that DEWA has been confirmed as the top government organisations in Dubai in customer happiness in 2019 with 90.1%. This achievement pushes us forward to continue our excellence, our delivery, and our achieving the best for the happiness of everyone in Dubai,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

24 Sep 2019

DEWA in a Week

Initiatives

DEWA & Expo 2020

DEWA is the Official Sustainable Energy Partner of Expo 2020 Dubai and will provide this global event with electricity and water from October 2020 to April 2021.

MBR Solar Park

MBR Solar Park is the largest single-site solar park in the world, with a planned capacity of 1,000MW by 2020, and 5,000MW by 2030.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Al Namoos

This service provides electricity connections in just one-step within 5 days, with no connection charges for commercial and industrial projects up to 150 kW.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Shams Dubai

DEWA’s first smart initiative to connect solar energy to buildings, part of the Distributed Renewable Resources Generation programme.

EV Green Charger

EV Green Charger is a DEWA pioneering initiative to establish the infrastructure and build electric vehicle charging stations.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

Green Summer

This Summer, make a change by adopting a sustainable lifestyle and taking simple steps that contribute to rationalizing the consumption of electricity and water.

Green Ribbon Pledge

Green Ribbon Pledge is an initiative that aims to educate and inspire the residents of Dubai to conserve energy and reduce water consumption.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Noor & Hayat

are the new characters that symbolize for electricity and water, that aims to establish the concept of conservation among the younger generations.

Smart App.

For Smarter Tomorrow.

VISION

A globally leading sustainable
innovative corporation.

MISSION

We are committed and aligned to Dubai’s 8 Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy solutions enriching lives and ensuring the happiness of our stakeholders in a sustainable manner.

VALUES

Stakeholders Happiness
Sustainability
Innovation
Excellence
Good Governance

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