Dubai Electricity & Water Authority (DEWA) | Home

Home
EasyPay
Contact Us
Important Notice
Important Notice
Your health is important to us
Smart Payment Campaign
Smart Payment Campaign
Smart Payment Month Campaign from the Department of Finance
Number 1 rank globally in Getting Electricity
Number 1 rank globally in Getting Electricity
The UAE, represented by DEWA, has maintained its number 1 rank globally in Getting Electricity for the third consecutive year as per World Bank’s Doing Business 2020 report.
Read More
Efficient Electricity Supply During Rainy Season
Efficient Electricity Supply During Rainy Season
Guidelines to ensure continuous power supply
Read More
Trending Services
Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.

477,151,794.52 IG

of water saved from High Water Usage Alert initiative to date.
Consumption Management
Billing
EV Green charger™
Solar Community
General Services
Sustainability
Useful Links & Guides
Engage with Us
Your voice matters. Let’s improve together.
Mohammed bin Rashid Smart Majlis

Share your Ideas

Submit your ideas to make a difference and shape the future
eSuggest

Share your Suggestions

Let us know how we can improve our services and your experience
eComplain

Share your Feedback

You will receive a notification number which can be used for tracking

Latest News

View All News
30 Mar 2020

DEWA’s virtual employee Rammas responds to over 1.2 million queries in 2019

Dubai Electricity and Water Authority (DEWA) announced that Rammas, its virtual employee that uses Artificial Intelligence (AI) responded to over 1.2 million queries in 2019. This supports DEWA’s strategy to employ AI in all its operations and services.
28 Mar 2020

Dubai saves 178 MW in electricity consumption during Earth Hour 2020, equivalent to a reduction of 74 tonnes of CO2 emissions

Dubai achieved significant results in reducing electricity use during Earth Hour 2020. Dubai Electricity and Water Authority (DEWA) recorded savings of 178 megawatts (MW) in electricity consumption in the Emirate, equivalent to a reduction of 74 tonnes of carbon dioxide emissions. People in Dubai joined millions of people around the world in expressing their solidarity with efforts to address the threats posed by global warming and climate change, by turning off unnecessary lights and electrical appliances during Earth Hour, which the world observed from 8:30-9:30pm on Saturday, 28 March 2020, with the theme ‘Raise Your Voice For Nature.’ Dubai's landmarks and government and private buildings also took part in the event by turning off their lights for an hour
24 Sep 2019
DEWA in a Week

Initiatives

People of Determination Inclusion

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

DEWA & Expo 2020

DEWA is the Official Sustainable Energy Partner of Expo 2020 Dubai and will provide this global event with electricity and water from October 2020 to April 2021.

MBR Solar Park

MBR Solar Park is the largest single-site solar park in the world, with a planned capacity of 1,000MW by 2020, and 5,000MW by 2030.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Al Namoos

This service provides electricity connections in just one-step within 5 days, with no connection charges for commercial and industrial projects up to 150 kW.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Shams Dubai

DEWA’s first smart initiative to connect solar energy to buildings, part of the Distributed Renewable Resources Generation programme.

EV Green Charger

EV Green Charger is a DEWA pioneering initiative to establish the infrastructure and build electric vehicle charging stations.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

Green Summer

This Summer, make a change by adopting a sustainable lifestyle and taking simple steps that contribute to rationalizing the consumption of electricity and water.

Green Ribbon Pledge

Green Ribbon Pledge is an initiative that aims to educate and inspire the residents of Dubai to conserve energy and reduce water consumption.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Noor & Hayat

are the new characters that symbolize for electricity and water, that aims to establish the concept of conservation among the younger generations.
Smart App
Smart App.
For Smarter Tomorrow.
iosgoogle

VISION

A globally leading sustainable
innovative corporation.

MISSION

We are committed and aligned to Dubai’s 8 Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy solutions enriching lives and ensuring the happiness of our stakeholders in a sustainable manner.

VALUES

Stakeholders Happiness
Sustainability
Innovation
Excellence
Good Governance

HH Sheikh Mohammed bin Rashid Website
Al Ameen
The Official Portal of UAE Government
Expo 2020
waqaf