Follow These Steps During Rain and Extreme Weather Conditions

Preparing for the rainy season

Follow these steps during rain and extreme weather conditions:

To ensure continuous and sustainable electricity supply in a stable and secure manner during the rainy season, follow these steps. Use the services of a competent technician to carry out regular maintenance work.

Check exposed connections and secure them using waterproof sockets and fixtures

Verify that all connections are properly earthed in the electrical panel or distribution board

Securely close all electrical cabinets located at the entrance of the house

Replace any damaged meter windows, found in the utility room or near villa entrances

Seal all spare conduits located on the building’s roof

Handling power outages

During the rainy season, if you experience a power outage due to an internal fault or failure to follow precautionary measures, contact a specialist technician or your building’s maintenance team.

If the cause is unclear, use the ‘Smart Response’ service available on DEWA’s digital channels or the ‘DubaiNow’ app. The smart system will automatically identify potential causes and recommend the necessary actions.

If it turns out that the outage is due to a technical fault in your home, follow the steps for self-diagnosis steps.

Should the self-diagnosis reveal an internal fault, you will be advised to contact a technician or your maintenance team.

For other cases, you will be guided to request a field visit from DEWA’s technical team.

List of Reliable Technicians

DEWA offers a trusted list of qualified technicians to carry out necessary tasks. To view the list, please click here

Post-rain safety checklist

After heavy rainfall, it’s important to follow proper safety guidelines to reduce water and electricity risks. Explore the safety tips below and take the necessary measures after rainfall:

Unplug devices in damp areas

Inspect all electrical appliances and outlets

Avoid using damaged outlets or appliances

Check outlets, switches and cords for water damage

Staying safe in the rainy season

DEWA offers comprehensive safety guidelines to help you reduce risks and take responsibility for safely diagnosing diagnose and addressing electrical issues.

ESSENTIAL INSTRUCTIONS FOR RAINY SEASON

PDF · 1.59 MB · Feb 04, 2025

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