Dubai Electricity and Water Authority (DEWA) | Customer Happiness Centres & Future Customer Happiness Centres (Self-Service)

Customer Happiness Centres & Future Customer Happiness Centres (Self-Service)

DEWA's Customer Happiness Centres are self-service Centres that allow you to conduct transactions through smart devices. You can also communicate with Customer Happiness staff using video (teleprescence solutions) to assist you with transactions or any enquiries.

You can choose the most convenient Centre to you based on location, timings, and access to public transport locations.



Sr. No. Customer Happiness Centres (self-service)
Opening Times Address (Area) MAKANI  GPS Location
1.

Head Office – Customer Happiness Centre

Saturday to Thursday: 7:30 AM to 2:00 PM

• Sheikh Rashid Road, Umm Hurair 2

• Landmark: Near Citi Bank & Wafi Center.

31079 91073  Latitude:
24.809165
Longitude:
56.126168

Head Office – Customer Happiness Centre Location
2.  Al Quoz Sustainable Building - Customer Happiness Center Saturday to Thursday: 7:30 AM to 2:00 PM

• Al Quoz, Street #6, Close to Civil Defense Station.

• Landmark: Near Noor Islamic Bank Station

21860 83177  Latitude:
25.1541493
Longitude:
55.2327112

Al Quoz Sustainable Building Location - Customer Happiness Center
3.

Future Customer Happiness Centre - (Ibn Battuta Mall - China Court)

Open as per Mall timings

• Ibn Battuta Mall (China Court)

• Landmark: Behind Movenpick Ibn Battuta gate Hotel - near Sharaf DG

10508 71592

(Closest entrance to DEWA Center)

 Latitude:
25.0481056
Longitude:
55.1205915

Future Customer Happiness Centre - (Ibn Battuta Mall - China Court) Location
4.

Future Customer Happiness Center - Burj Nahar

Saturday to Thursday: 7:30 AM to 8:00 PM

• Omar Bin Al Khattab Road, Al Muteena, Deira.

• Landmark: Opposite Deira Town Hotel

30424 96434  Latitude:
25.2747706
Longitude:
55.3159827
Future Customer Happiness Center - Burj Nahar Location
5.

Hatta Customer Happiness Centre

Sunday to Thursday 7:30 AM to 2:30 PM
Saturday: Closed

• Hatta Road

• Landmark: Near ENBD Bank & after Hatta Ambulance Centre

11712 44096  Latitude:
24.809165
Longitude:
56.126168

Hatta Customer Happiness Centre Location
6.

Future Customer Happiness Centre (Dubai Municipality - Al Twar Centre)

Sunday to Thursday 7:30 AM to 8:00 PM
Saturday: 7:30 AM to 2:00 PM

• Al Nahda Road, Al Qusais, Inside Dubai Municipality Building-Al Twar Centre

• Landmark: Opposite Al Twar Shopping Centre

37378 95050  Latitude:
25.2627996
Longitude:
55.3850744

Future Customer Happiness Centre (Dubai Municipality - Al Twar Centre) Location